Check you EZPass Account

[2cyber71]

After a trip, go on line and check your EZPass account.
I just did a trip thru the Ohio Turnpike and was charged the full amount of $45.75.
I entered west of Cleveland and I remember from last yr my charge was about $20.
I checked my transactions and found that the Ohio Turnpike didn’t record my entry, so they charged me the full $45+.
I did go thru the Ezpass lane and the green go light and the gate went up.
I called my Pennsylvania EZpass customer service and they emailed me a dispute form. I filled it out with a copy of the transactions.
They refunded me the difference in about 2 weeks.
From now on, I’m always checking my EZpass account after a trip
Tip: Try to record somewhere the time you enter the highway. They asked for the time I entered at that entry point. Lucky me it was still timestamped on my dashcam.

[UTTransplant]

I always check my toll account, though it isn’t EZPass. We tow a vehicle, and it has its own signal since we use it on the toll roads by itself sometimes. I want to make sure I get both vehicles charged appropriately and not double charged. So far, so good, but I believe in “Trust but verify.”

[rosspater]

My EZ Pass transponder wouldn't read getting off in Ohio traveling from PA. Turns out transponders only last about 10 years. Mine was 15 years old.

[Bill 3rd]

Originally Posted by rosspater

My EZ Pass transponder wouldn't read getting off in Ohio traveling from PA. Turns out transponders only last about 10 years. Mine was 15 years old.

When mine was going bad, they automatically sent me a replacement transponder, a return bag and a letter stating which one (serial number) was bad, and to put the bad one in the bag and mail it back. I wondered why the display at the tolls was saying "battery low."

[harryjr]

Originally Posted by Bill 3rd

When mine was going bad, they automatically sent me a replacement transponder, a return bag and a letter stating which one (serial number) was bad, and to put the bad one in the bag and mail it back. I wondered why the display at the tolls was saying "battery low."

Be sure to put it in the bag. I mailed my daughter her new one and when she sent the old one back to me, we got charged for the whole trip up the Jersey Turnpike in the UPS truck. I called NY E-Z Pass, explained what happened and they promptly credited our account.

[Bigd9]

Originally Posted by harryjr

Be sure to put it in the bag. I mailed my daughter her new one and when she sent the old one back to me, we got charged for the whole trip up the Jersey Turnpike in the UPS truck. I called NY E-Z Pass, explained what happened and they promptly credited our account.

Same thing happened to me. When we were sent a replacement unit, the device was not in the protective pouch. The account was billed $$$$ as the UPS truck made its rounds. I called EZPass and said they could see the charges occurred before I actually got the box!

I never thought about the battery only lasting 10 years. Ours is probably right at that age.

[DCMAC214]

Agree! The hardest part for me is maintaining the "log" up to date and keeping up with the number of axles.