Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
RV Trip Planning Discussions

Go Back   iRV2 Forums > COMMUNITY FORUMS > General Discussion
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
Thread Tools Search this Thread Display Modes
Old 01-25-2023, 03:02 PM   #1
Senior Member
Join Date: Mar 2019
Posts: 503
Did anyone have a POSITIVE experience with RV repairs at service centers?

I am new to the RV world but have read a lot and know people with RV's. My goodness...the horror stories I hear about never ending unsolved issues when taking your RV for repair. It seems like it's normal to expect several return trips to solve the original problem and then it's iffy. And don't get me started on how long I hear it takes.
Soooo...any shout outs to a great experience?
Homeby5 is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free! RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 01-25-2023, 03:43 PM   #2
Senior Member
boomersooner's Avatar
Join Date: Jan 2017
Location: Augusta Georgia
Posts: 787
When under warranty we took our Tiffin back to Red Bay AL (2x) and never had issues. We still visit Red Bay annually to get things done by the vendors in town. We make appointments well in advance and are usually in and out of town within a week or so. At home I have a Tiffin authorized service facility. I make an appointment with them, bring my RV in on the day of the appointment, and usually have my RV back the next day. Once they had to order parts so I took my RV back to my storage facility, they called me when the part came in, and I dropped my RV off and had it back later that day. It just depends on the severity of the problem and how you manage it. I would NEVER leave my RV at a dealer for months on end. Yes there are many horror stories, but there are those are that are untold which usually are that way because there were no issues in obtaining service.
Bob (retired Army CW4) & Brenda (Veteran Army Nurse CPT)
2020 Tiffin Allegro Red 37BA
2020 Ford F150 XLT 4x4 Air Force 1 braking system
boomersooner is online now   Reply With Quote
Old 01-25-2023, 03:44 PM   #3
Senior Member
allenb12's Avatar
Join Date: Aug 2017
Location: DeLand, FL
Posts: 6,277
I fix most things myself. but I have had our RV in the shop 4 times at two diffrent repair facilities. Never a bad experience.
Rockwood 2604WS
Ford F250 Super Duty Diesel
Blue Ox Sway Pro
allenb12 is offline   Reply With Quote
Old 01-25-2023, 04:18 PM   #4
Senior Member
Join Date: Aug 2011
Location: Enjoying the Western States!
Posts: 17,835
As full-timers and traveling constantly - never an issue with Newmar places or Cummins for maintenance. In/out in a day with premade appointments and offers to spend the night before moving on.
Full-timed for 16 Years . . .
Traveled 8 yr in a 2004 Newmar Dutch Star 40' Diesel
& 8 yr in a 33' Travel Supreme 5th wheel
twogypsies is offline   Reply With Quote
Old 01-25-2023, 04:24 PM   #5
Senior Member
TomandGloria's Avatar

Join Date: May 2013
Location: Chester, VA/Zephyrhills, FL
Posts: 1,308
I have nothing but praise for the positive results from NIRVC Atlanta (Lawrenceville). They have gone out of their way to repair issues on our new Dutch Star, including check engine and stop engine lights by getting our coach to and from the Cummins dealer.

The General Manager, Todd Springs is dedicated to customer service and will do everything within his power to satisfy his customer’s. Would highly recommend them.
Tom and Gloria 2022 Newmar Dutch Star 4081, TOAD: 2017 Buick Enclave/2015 GMC Canyon, Blue Ox Towbar, Baseplate and M&G Braking System
TomandGloria is offline   Reply With Quote
Old 01-25-2023, 04:27 PM   #6
Senior Member
Old-Biscuit's Avatar
Join Date: Nov 2015
Posts: 24,120
Rarely do you see Positive Posts

Negative posts are abundant
Rank, blow steam, seek support.

When new we took our RV in for 'fixes' from PDI....done correctly w/o issue
When FTng we had one repair needed while out in nowhere land. Local RV got us in/out repaired next day
When FTng we had damages from a blowout....local RV repairs told us it would be couple weeks to get parts provided they sent correct items. We called the factory, made arrangements for repairs and drove to factory service center. 3 days to repair damage and an issue with sidewall
When FTng we had a major water leak flooding the RV....2 weeks for repairs (1 1/2weeks for material then took it into shop/repairs done in 2 days then another 2 days for new flooring

So depends on what needs repaired and WHERE you happen to be when needing repairs

Not something I sweat over and IF it happens deal with it at that time
I took my Medication today. HAVE YOU?
Dodge 3500 w/Tractor Motor & NUWA 5vr
US NAVY---USS Decatur DDG-31
Old-Biscuit is online now   Reply With Quote
Old 01-25-2023, 04:44 PM   #7
Community Administrator
NLOVNIT's Avatar

Pond Piggies Club
LA Gulf Coast Campers
Outdoors RV Owners Club
Entegra Owners Club
Skyline Owners Group
Join Date: Mar 2002
Posts: 38,147
Blog Entries: 1
I think service has gotten worse over the 20+ years I've been RV-ing. Used to be, you'd make an appointment, bring the RV in. They'd get it in the back within the hour & get me an estimate on what was needed. Ordered parts came in quickly &, usually, within a week at most I'd have my RV back.

Now, all the appointment gets you is a spot in the lot. I've waited weeks, even as much as a month before the RV was even taken in to get an estimate. Then having to wait on parts takes weeks if not months. All thanks to COVID supply-chain backlogs.

Service quality was good for me 20 years ago. Now it's a crap shoot. Qualified techs who can do a repair right the 1st time is slim. It's difficult for centers to get & keep good techs.

It's possible to have a good experience, but it's getting more difficult to get it.
Lori (& Dave, my spirit guide) - FMCA #F419886 | RV/MH Hall of Fame Lifetime Member
2016 Phoenix Cruiser 2350S & 2014 CRV EX-L AWD, My iRV2 Photo Albums
2018 Phaeton 40IH,2006 Bounder 36Z, 2004 Cougar 285EFS, 2000 Aerolite 25FBR
There is great need for a sarcasm font.
NLOVNIT is offline   Reply With Quote
Old 01-25-2023, 04:47 PM   #8
Senior Member
MtCamper's Avatar
Join Date: Apr 2014
Location: Montana, Arizona
Posts: 1,230
After many (over 25) used RVs we finally bought new in 2014, a CreekSide by ORV. We were so impressed with the trailer that we traded it in on a new 2016 Arctic Fox fifth wheel when we wanted more room. Both units needed a few minor tweaks, but neither required a trip back to the dealer. We still have the AF, it has the record for being the longest we have ever owned an RV and may even be our last one.
2016 Arctic Fox 27-5L
2022 Chevy 3500 Duramax
2018 JLUR
MtCamper is offline   Reply With Quote
Old 01-25-2023, 05:14 PM   #9
Senior Member
Join Date: Jan 2017
Location: Little Rock, Arkansas
Posts: 2,586
BC RV Repair in Cabot Arkansas.

I've had nothing but positive experiences with them.

Our first experience with them was an air conditioner that wasn't cooling. We drove in and stated the problem. A tech checked the temp at a register, then he climbed on the roof and checked something, then he climbed back down and said "You need a new air conditioner. Your extended warranty will pay for that. I'll order it today. It should be in Friday. If you can come back by we'll install it immediately." It did show up Friday, they did replace it immediately, we went camping.

Since then, we've been delighted with their service and have recommended them to friends who have been equally delighted.
2021 Keystone Outback 221UMD
2018 Tundra Limited 5.7 liter
EdInArk is offline   Reply With Quote
Old 01-25-2023, 05:22 PM   #10
Senior Member
Join Date: Sep 2019
Location: Colorado Springs, CO
Posts: 783
We've used a local company, Premier Auto & RV several times and had good service. First time was to setup our toad. They got it done in a couple days so we could go on a trip the following week. The next time they replaced the slide guides on our big slide. Got it all done in less than a week including ordering the parts. We were leaving on another trip the following week. They slightly damaged a bay door while doing the work and told us they would fix it when we returned. Took it back a couple months later and they had it all fixed in a few days.

We also used Transwest RV and had good service. The biggest problem was getting the parts as this was during the height of covid. We just kept our coach at home and took it in a couple months later when they were finally able to get the parts. They replaced the entire Schwintek assembly in a couple days.
Don & Vicki
2017 Tiffin Allegro Open Road 36LA, F53 chassis, V10
2020 Ford Escape Hybrid SE Sport AWD, RVibrake3, Blue Ox
Donskiman is offline   Reply With Quote
Old 01-25-2023, 10:41 PM   #11
"Formerly Diplomat Don"
Dutch Star Don's Avatar
Newmar Owners Club
Join Date: Apr 2005
Location: Moorpark, Ca.
Posts: 21,956
We bought two new Lance campers, then a new Fleetwood Jamboree Class C, a one-year-old used Fleetwood Terra Class A, a new Monaco Diplomat, a new Newmar Dutch Star and our current coach, a new Dutch Star.

Of all those RV's the worse was the used Fleetwood Terra which we sold a year later. As stated above, the positive reviews don't make it to this board. I've NEVER had any of the experiences that many post on here in over 50 years, so it makes me wonder sometimes about these complaints.

Over the past few years, the issues I've run into have been recalls, primarily from Freightliner. When I get one, I arrive early in the morning, bring my breakfast and lunch and tell them I won't be leaving the coach. To this day, I've only had a coach stay overnight three times. All three times, I stayed with the coach.

I tell the shop what I need repaired and if they can't fix it today, don't take it apart. I know many don't like to be adversarial and just let the dealer dictate the terms. If it needs parts and they need to be ordered, I allow them to order the parts and then return when the parts are in.
Don & Mary
2019 Newmar Dutch Star 4018 (Freightliner)
2019 Ford Raptor
Dutch Star Don is offline   Reply With Quote
Old 01-26-2023, 07:23 AM   #12
Senior Member
Join Date: Oct 2021
Posts: 219
i've only had my units in a service center twice in the last 10 Northstar tc was in a few years ago for a toilet issue. they misunderstood what the problem was and changed my fresh water pump by mistake, but it got sorted out after a mechanic walked by the unit and heard the toilet pump running. My Cougar tt was in in the fall for a bunch of little things after our first shakedown trip after we got it and they didn't address the safety recall on the inverter wiring. i got the notice the day before i was supposed to pick it big deal, i can have it done in the spring. it's already booked in. it's just a quick inspection.i guess i'd call it semi positive.they did have me in and out resonably quick and the majority of the repairs were ok. i've had much worse, especially my last boat warranty service. i know i should not tolerate shoddy service but it's pretty much a given that i'm going to get sub par results.if i can fix it myself i will, then i only have me to blame.unless it's my vehicles.i absolutely hate working on vehicles.
hemifoot is offline   Reply With Quote
Old 01-26-2023, 08:23 AM   #13
Senior Member
Join Date: Oct 2017
Posts: 338
Not us personally but someone in the RV park we are staying in….

They picked up a new Tiffin from Lazy Days in Tampa. Trying to get it in for warranty work was getting stressful.

Another couple in the park recommended they try calling North Trail in Fort Myers.

North Trail set an appt for them and got everything taken care of even though they didn’t buy from them.

Nice to hear since we purchased from North Trail.
Gumpster808 is offline   Reply With Quote
Old 01-26-2023, 10:03 AM   #14
Senior Member
Alpine36's Avatar

Alpine Owners Club
Join Date: Oct 2019
Location: Hoodsport Wa
Posts: 2,568
We’ve never had any of our RVs mechanical systems serviced at any RV service center. One benefit of being a retired mechanic I guess, maybe sometimes it’s more like a curse…
We did have our fogged windows repaired and both windshields replaced by Coach Glass in Coburg Oregon. Outstanding operation with no surprises. If you ever need glass work I highly recommend them.
2000 Alpine 36 FDS #74058
04 Jeep Wrangler TJ
"On the road to find out..."
Alpine36 is offline   Reply With Quote

air, repair, repairs, service

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Service Centers with Good Experience redbaron73 Newmar Owner's Forum 6 08-04-2018 08:27 PM
Very Positive Spartan Service Experience MoHoGo Entegra Owner's Forum 10 04-30-2017 11:39 AM
Positive thoughts in a positive thread. MartySQ Vintage RV's 4 06-01-2012 10:15 PM
Positive Experience at Redlands Truck Service Sammie Winnebago Industries Owner's Forum 2 04-22-2007 03:24 PM
A Positive Dealer Service Experience (a bit long) Kazoo Tom MH-General Discussions & Problems 4 08-13-2006 05:04 AM

» Featured Campgrounds

Reviews provided by

All times are GMT -6. The time now is 09:38 PM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2023, vBulletin Solutions, Inc.