Excellent Experience with Goodyear
So often people turn to forums to share their problems and frustrations. I wanted to take the time to share of my positive experience from Goodyear. Since tires are such an important part of RV travel, I thought others might benefit from my experience.
I am currently traveling 1000 miles from home with 4 Goodyear tires recently installed on my tow vehicle. While having my vehicle in for routine servicing, it was discovered that I had a slow leak caused by a nail puncture in one of my nearly new tires. I did not have roadside coverage on these tires, but I called Goodyear anyway to see if there was anything they could do to ease the pain of having to replace a nearly new tire.
The Goodyear customer service agent I spoke with went above and beyond my expectations. He first assessed the situation and my needs, then called the service department that had my car to confirm the problem and solution, and then made numerous phone calls to tire dealers in the area to personally confirm that they could accommodate me, since the tire needed to be quickly replaced. To my surprise, the agent also informed me that since the tires were recently purchased, Goodyear would provide a 50% courtesy discount off the price of a new tire, even though their warranty only covers manufacture defects. The discount was voluntarily offered without my having to ask.
It is very upsetting to be on vacation in an unfamiliar place and to encounter a problem that needs urgent attention. The Goodyear agent turned an upset into a positive experience, so much so that I wanted to take the time to let others know.
I often read on this forum about Goodyear tires, and that is what originally steered me in that direction. Plus - I received a 15% discount through Harvest Hosts (which has many partner businesses offering discounts to Harvest Host members. These are the first Goodyear tires I have ever purchased. Because of the exceptional care I received today, and because of the customer-oriented policies of Goodyear - I will be a customer for life.
Customer service worldwide has deteriorated so much in recent years, and the advent of off-shore call centers that other companies use only adds to the frustration that consumers feel. I am heartened to know that Goodyear demonstrates its commitment to the customer experience, and the amount of compensation I'm going to receive for my replacement tire is far less than the amount of goodwill Goodyear has just received in exchange.
2021 Forest River RPod 196 - 22' TT
Life is a daring adventure.