Explorer USA Liability Release

[BennieH]

WOW! That's my reaction. I have never heard of such a load of manure being offered!
Loud exit, while other customers are there is the only answer and no deal.

[Keichi]

I discovered the same thing at the Explore USA Denton, TX store. I chose a trailer and we negotiated a deal. While signing the documentation, they casually handed me a paper and asked me to sign it. If I signed it, I would have signed away my legal rights. I refused to sign it and they refused to waive it. They lost the deal. I went to National Indoor RV Center in Lewisville, TX. They had a similar arbitration agreement document. It was similar, but had a clause allowing me to rescind the agreement within 10 days after signing. I bought my new Spartan from them and rescinded the agreement. Everyone is happy. NIRV made a sale and Explore USA didn't. Do the math.

[Forest Grump]

Originally Posted by KerrTx

When did Dealers start having you sign a Liability Release to purchase from them? We were ready to make the deal, a cash deal by the way on a 2015 Heartland 3160EL and the sales man took us into a room so we could "read along" with a CD explaining that the dealer is not responsible for any issues that may arise with the unit regardless of what the sales people may have promised or offered, or what anyone in service may have told us. If there was anything missed in the PDI or not brought to their attention before we took delivery, we were on our own and we were responsible to get the manufacture to fix the issue. If anyone at the dealer gave us incorrect information on the Proper Use, Maintenance or Correct Function of Controls, If the RV is damaged or someone is hurt, because of what or how they instructed us to use the equipment, they are not liable. I get the fact that it is a Manufacture Warranty and how it all works, this is our 4th RV over the years, all purchased new. They can not tell you or show you how to operate the basics of the equipment incorrectly and not take some type of responsibility for their action. They are getting paid a lot of money for little or no effort. This is what they choose to do in life, take responsibility for your actions and stop throwing blame on someone else. You do not have to turn your hard earned money over to a company that has this type of policy and treat customers this way. Their not the only place selling this product. Take a stand against the "Used Car Salesman" mentality of this and other dealers.

Ok now I feel better!

They must have met some friends of ours. I fully understand it. Read the manufacturers information it has a similar disclosure. Seems some people buy and then when long after they receive it the salesman told me this or that or didn't tell me this or he was wrong. RV's are complex, dealers have many models so do your home work, be an informed consumer. Know what you are buying.

Maybe your not listening so good or only want to hear a certain thing, we all do this. I understand it fully.

I can say my dealings with Giant RV have been terrible on the service end, the salesman was great and Thor Factory Warranty service has been really helpful.