Community Forums

Rookie Rick · 08-20-2022, 09:22 AM

Has anyone had any experience with an extended warranty company called America's RV Warranty? I transferred a policy from the original owner when I bought my 2013 33.2 Palazzo. I am going to attempt to use the warranty on a large slide that's stuck and on a leaking fitting at the graywater tank. I want to know what to expect when dealing with them. Thank you.
Rookie Rick
2013 Thor Palazzo
Model 33.2

TXiceman · 08-20-2022, 10:34 AM

What policy do you have? In general, they will try to find ways to deny coverage. Most will not cover seals and gaskets. If it is the valve, they may decide that it is a normal wear item.

Ken

Crasher · 08-20-2022, 11:30 AM

First, only the manufacturer can offer an Extended Warrantee. You have an Extended Service Contract. Look at the fine print. The list of non covered items might be long. These companies will use "Normal" wear as an excuse not to pay. After reading the contract, follow all of the claim steps or you give them another reason to deny.

Max Headroom · 08-20-2022, 11:35 AM

Good luck

rtaggio · 08-20-2022, 01:05 PM

"I want to know what to expect when dealing with them"

My money says expect no help or assistance. !

Rookie Rick · 08-21-2022, 10:12 AM

As noted in one of the posts, I have a service agreement not an extended warranty. It is thru America's RV Warranty and is the "complete" plan. I believe the larger slide on this 33.2 Palazzo has already been removed and repaired under this plan, so I'm hoping for the best. Thank you for your comments.

Rookie Rick · 08-21-2022, 10:17 AM

Thank you Crasher. You're right, it is a service agreement. I sure hope they cover the repair. The previous owner had an issue with the large slide as well and the service agreement covered that. If not, I'm doing it myself.

Ray,IN · 08-21-2022, 11:53 AM

In order to use these contracts the buyer must adhere to the fine print in the contract or a claim will likely be denied.
We purchased an ESC when we bought this MH because it had been parked in a barn for 8 years, and we assumed several things would fail or quit working. During the 3 years of the initial contract, it paid out more than we paid out of our pocket, including initial cost.
It did cover leaking holding tank valves, a leaking black tank, and many other items. not one claim was denied by the Camping World/Good Sam extended service contract because with help from the service desk advisors of Camping World, any and all claims were approved and processed in a timely manner.

Some people do not like extended service contracts and have never purchased one; yet they do purchase a health contract on their body without questioning their decision.

IMO, if you follow the contract fine print exactly you should be satisfied with your ESC from Americas RV Warranty.

Gary RVRoamer · 08-25-2022, 12:25 PM

If you don't already have the claim instructions, call the claims agency listed on the policy and learn the exact steps needed to make a claim. They will not cut you any slack on the procedure, no matter how trivial it may seem. Then find a servicer that is willing to work with them (some will not) and provide them with the steps for submitting an estimate and getting it approved.

I've had a couple of RV service plans and the experience is either easy or total frustration. Some things they just accept the estimate and ok it, though they rarely pay the the entire amount. Other things they insist on verifying themselves and send their own adjuster to see it, but then OK it. Or they deny coverage for any of a variety of obscure reasons. And once they deny, arguing is probably futile.

Some common gripes with the claim settlement is refusal to pay parts shipping costs or miscellaneous shop costs, prorating for normal wear & tear, and no pay for diagnostic time.

Parafango · 09-23-2022, 11:00 AM

Quote:

Originally Posted by Gary RVRoamer

Some common gripes with the claim settlement is refusal to pay parts shipping costs or miscellaneous shop costs, prorating for normal wear & tear, and no pay for diagnostic time.

I agree with Gary..
I'm not sure that the extended warranty is all it's cracked up to be IMHO.
I bought my T-trailer used from a guy that paid to have the National Auto Car Corporation (NAC)extended warranty transferred to my name for the remainder of the 2 year term.

About 6 months after purchasing, I noticed that there was a crack in the bathtub, so off to the original selling dealer I went. Apparently, not all repairs have the correct number of repair hours associated with them by the warranty provider. The NAC would pay for the tub and 2.5 hours of labor for the entire replacement work. The repair facility (dealer) told me it would be 2 hours to get the tub out of the rig.

Long story short, it cost me an additional $700.00 over the $50.00 deductible to get the trailer back. Even a call to the warranty company myself yielded the same information of what they would pay for. That convinced me that there must be some better companies to consider IF I considered a warranty at all.

Crasher · 09-23-2022, 01:52 PM

I know some just can't sleep well without an ESC. Most RV owners will never incur enough expenses to cover the premium. There are always a minor few that will get back more than the premium. It's like any other form of insurance. Many pay in for a few to collect. One has to wonder why an ESC is such a big profit center for the dealership that sells it???????

Rookie Rick · 09-24-2022, 08:54 AM

Well, all the comments were pretty much right on the money about my ESC. SAG, Strategic Administration Group, just denied repair approval after sending an adjuster out to look at my issue while the Palazzo sat at LaMesa RV in Fort Myers, FL. The explanation was that a prior repair of the slide, that was done by Camping World in Tampa in January of 2022, was done incorrectly and caused the issue again, 8 months later. SAG stated Camping World should repair the issue under their repair warranty policy. I bought the Palazzo from a private party in April of 2022. Camping World will not honor their repair because I didn't own the Palazzo when they supposedly repaired it. Additionally, when I called Camping World in Tampa, the service advisor I talked to said Camping world didn't even file a claim with SAG. The prior owner paid for the repair himself. Whether he later filed a claim with SAG, I'll never know. Looks like I'll be pouring more money into this Palazzo. Wish I could get a Vroom slide system installed instead of the Lippert.

Mudfrog · 09-24-2022, 02:04 PM

Quote:

Originally Posted by Ray,IN

In order to use these contracts the buyer must adhere to the fine print in the contract or a claim will likely be denied.
We purchased an ESC when we bought this MH because it had been parked in a barn for 8 years, and we assumed several things would fail or quit working. During the 3 years of the initial contract, it paid out more than we paid out of our pocket, including initial cost.
It did cover leaking holding tank valves, a leaking black tank, and many other items. not one claim was denied by the Camping World/Good Sam extended service contract because with help from the service desk advisors of Camping World, any and all claims were approved and processed in a timely manner.

Some people do not like extended service contracts and have never purchased one; yet they do purchase a health contract on their body without questioning their decision.

IMO, if you follow the contract fine print exactly you should be satisfied with your ESC from Americas RV Warranty.

Similar, but different. It's not likely a claim will be denied with the excuse,, "normal wear".

Sorry that the OP is up against this. Myself, I might see if it was worth it to cancel the contract and get some of the premium refunded.