Community Forums

Gary RVRoamer · 02-14-2011, 09:37 PM

The requirement for fills greater than 25 gals seems to come with registering your card, which also gets you unlimited discounts. If you are going to fill less than 25, I guess you need a second, unregistered card. That way you still get a 3 cent/gal diesel discount, but it is limited to a max of 300 gal/month.

Doesn't make any sense to me, but apparently it does to the Pilot/FJ management.

dykedelta1 · 02-15-2011, 05:23 AM

I had email from Pilot/J and using regular credit card costs more pr.gl.at rv pumps .cash price is higher as well,cannot win with them now.john

GaryKD · 02-15-2011, 07:38 AM

Hi Everyone,
FYI, the Pilot/Flying J RV loyalty program will be eliminating the 25 gallon minimum purchase, to receive the discount, in the near future. Your posts on this subject have been read!

They are still working on getting the pump start feature to work at the truck pumps.

scenic route · 02-15-2011, 10:17 AM

With our limited experience with FJ and Pilot, along with the content in this thread, I see nothing whatsoever in either that would inspire any kind of loyalty. I also do not see any loyalty to their customers in their pricing...just marketing mumbo jumbo. Sorry, I just don't get it. But then again, I don't get the Starbucks phenomenon either...

Bob

Triker56 · 02-15-2011, 11:38 AM

I noticed today that the price for diesel is 12¢ a gal cheaper at the Murphy's in Valdosta & Dalton GA then Flying J's in those areas.

Has anyone been in those Murphy's with a MH pulling a toad without needing to unhook the toad?

GaryKD · 02-15-2011, 02:38 PM

Hi scenic route,
Because the Pilot/Flying J customer service organization may be reading this thread, I am hesitant to respond to your post. I do not want them to think too highly of themselves.

I am 62 +/- feet long with coach and toad. Usually traveling with 3 Gkids + their parents. If the Pilot/Flying J can get their act together with pump start, cash price with my CC and discounts at the truck pumps then for me the Pilot/Flying J offers:

1. Known locations via the published hard copy booklet or the web.
2. Easy in and out.
3. Many, many locations.
4. With discounts, competitive (not the lowest) prices.
5. On site restaurant.
6. A place to park, if needed, for rest.
7. On site store.
8. Consistent fueling process (coming soon).

It is true this company has been struggling to get their act together after the buyout of Flying J. I am confident that will happen. Once these fiasco's are behind us it is a great place for a coach owner to stop.

As you can see, price is a factor in my decision, but not the most important factor. For a vendor to continue to provide me products and services I will look at all the vendor has to offer. Then I will make my decision.

85Eagle · 02-15-2011, 03:00 PM

What can we expect from Pilot-F-J the ex CEO is now Governor of Tennessee. Personally I hope they get where they are competitive with their prices with the other truck stops but I doubt it very much.

Ann n Gene · 02-15-2011, 04:06 PM

They are still the cheapest of any truck stop in OKC. Besides being the cleanest and easiest in and out. Not quite the cheapest in all the country anymore but still cheap as any in the area. just my opinion

scenic route · 02-15-2011, 05:38 PM

Quote:

Originally Posted by GaryKD

It is true this company has been struggling to get their act together after the buyout of Flying J. I am confident that will happen. Once these fiasco's are behind us it is a great place for a coach owner to stop.

.

I too hope they succeed in cleaning up their act including being a little more competitive in the price department. Just from what I've seen on the price boards recently, I'm not sure, with the larger vehicles they cater to, that they feel they have to compete too closely with the surrounding stations. As others have said, if they were just a couple of cents higher than the others, I could be swayed from the white knuckled experiences I feel when using some of the tighter fuel stops. Besides, competition is a good thing.

Bob

dykedelta1 · 02-16-2011, 05:38 AM

Why a;ll these old posts ???? John

Elkhartjim · 02-16-2011, 06:32 AM

Quote:

Originally Posted by GaryKD

Because the Pilot/Flying J customer service organization may be reading this thread...

It is true this company has been struggling to get their act together after the buyout of Flying J.

Now thats the understatement of the year.

Its interesting to me that huge companies can merge (Exxon and Mobil) and never miss a beat. Yet, two relatively small companies merge after a year of negotiating and now its been eights months or so since the merger was fianlized and they are still trying to figure out how to turn a fuel pump on for me. Each location appears to be running like its its on stand alone business. One location you have to prepay x dollars with a credit card and the next leave a credit card. One you get a discount, one you don't...and on and on.

I'll continue to fuel at the independent stations as often as I can as I see no "loyalty" whatsoever from Pilot.

I certainly hope they (Pilot) is reading this thread as they certainly aren't very responsive in other ways. My last trip I contacted them through their website with a question and they called me back six weeks later. I couldn't remember what I had e mailed them about. I know, my bad.

Route 66 · 02-16-2011, 07:36 AM

Quote:

Its interesting to me that huge companies can merge (Exxon and Mobil) and never miss a beat. Yet, two relatively small companies merge after a year of negotiating and now its been eights months or so since the merger was fianlized and they are still trying to figure out how to turn a fuel pump on for me.

It's very simple IMHO, they just don't care that much about the RV business.

**JohnRR** · 02-16-2011, 08:47 AM

I'm thinking they are looking at their bottom line, then again that's what business are supposed to do.

I wonder how long they would stay in business from what they make off RV related sales.

If I'm in their area and the situation warrants then I will use them same as any other purchase decisions I make.

The cheapest is not always the best in each and every situation but it is part of the process.

Twomed · 02-16-2011, 09:11 AM

No loyalty here. I have not been in a FJ since last September when the fiasco started. I had been a long time user, had their MasterCard etc. We actually looked forward to the clean truck lanes. I have bought several thousand dollars of fuel since and lived quite nicely without the hassles some folks continue to have. IF management is reading these posts they obviously just don't care about the RV business. I always thought that was the attitude from the Pilot side, and it seems to be the whole outfit's attitude now.

Until I see the post that says "Hey Welcome Back" it works nationwide, count me as gone somewhere else.

They don't need me...I surely do not need them!!

PS...good luck Gary in your continuing effort!