Community Forums

GaryKD · 12-28-2010, 03:04 PM

Hi Everyone,
Today I received this email from the Customer Service People at Pilot/Flying J.

"Thank you for taking time to email me with your concern. To my knowledge, if we show past history on your card you would not be required to fuel another 500 gallons in order to receive the pump start feature. The 500 gallons to start the pump start feature is necessary for those who have never had a card with us. Once the Frequent Fueler Advantage RV card starts being accepted on the truck diesel lanes, it will ensure that you receive the cash price instead of the credit price.
In the future the card will also give a 3 cent discount per gallon on the truck diesel lanes."

Yes, Gary, there is a Santa Claus!

If this comes true, I just need to go to the cashier once to register for the "pump Start" feature. Then I am good to go with everything I received before Pilot bought the J. By golly, I'm getting close to being a happy camper (well maybe a happy fueler).

Hopefully, I'm not too premature with congrats to Pilot/Flying J.

DriVer · 12-28-2010, 09:10 PM

Quote:

Originally Posted by GaryKD

Hopefully, I'm not too premature with congrats to Pilot/Flying J.

GaryKD, Thank you for the information!

Romeo · 12-28-2010, 09:43 PM

Yea, but.... When a filled up in November for storage, Flying J charged me $3.69 per gallon (diesel). On the way back to the garage I saw $3.49 at the local service stations.

It's hard to tell just what any Flying J/Pilot is charging since they wont tell you over the phone. That's a lot to pay for a wide truck lane and fast fill pumps.

They did give me the $.03 per gallon discount, but it was still not the same as the service stations. The difference is about $17 to $20 per tank, but why should we have to pay more at a truck stop? They didn't even wash the windshield, or check the oil (remember that?)...

Makes me think I may not use them in the future.

paz · 12-29-2010, 05:05 AM

Quote:

Originally Posted by Romeo

...It's hard to tell just what any Flying J/Pilot is charging since they wont tell you over the phone...

Pilot/Flying J lists their fuel prices on their web page. However, they only list auto diesel, not truck.

GaryKD · 12-29-2010, 06:04 AM

Hi Romeo,
Each of us makes a value decision on all the purchases we make. The components of the value is very personal and depends on a lot of factors for each individual and circumstance. For me, price is a consideration but not the only or most important component of my decision making process. There are many items that go through my thought process when exiting the Interstate for fuel. The decision needs to be made within a few seconds as I approach the fueling station choices. If what they say comes to pass, the J offers a consistent easy in/out for my 62' length (at the truck pumps). They will also offer a consistent fueling process where the net cost of the fuel is okay with me. I guess what I'm saying is if a vendor that can provide a consistent fueling environment and process at at a competitive price at all their fueling locations, they will benefit from my business.

An interesting example of this is the 2011 summer trip with the grand kids. It will be to the Northwest USA (starting in Florida). I have 9 weeks to get the first priority accomplished (National Parks Monuments, etc. touring). During this trip, price will not be at the top of my priority list. Fueling the coach needs to be quick, easy and safe. The J provides these things consistently at all the fueling stations I have stooped at (all across the USA). If the stop is at a meal time, we can also take care of food for the always hungry teenagers.

Route 66 · 12-29-2010, 06:09 AM

Switching to a new or different credit card will also reset the purchase requirements to zero.

After it happened to me, an email to FJ caused them to look at my previous RV Card purchases and FJ reinstated my pump activation capabilities.

Romeo · 12-29-2010, 10:23 AM

Quote:

Originally Posted by GaryKD

...the J offers a consistent easy in/out for my 62' length (at the truck pumps).
Fueling the coach needs to be quick, easy...

Yes, and that's why I have, begrudgingly, used them in the past when I knew I would have to pay more with them.

As you alluded to, I generally want to jump off the freeway and fuel up as quickly as I can, knowing that I can get in and out with the towed, and don't want to spend time driving around looking for lower prices and then finding I can't get in and out easily.

It just seems that with the amount of business they do, they would be more price competitive.