Community Forums

bpu699 · 10-20-2021, 06:18 PM

Quote:

Originally Posted by FloridaTom

Right now I have AAA Premier for our passenger cars but for our Motorhome I think about Coach-Net or FMCA.
Is on of them a full replacement for my AAA Premier membership if they are not behind my coach?

Do your research. AAA max payout is $500…

That doesn’t tow you very far…

Bigd9 · 10-20-2021, 07:13 PM

Will Your Roadside Assistance Policy:
1. Only tow you a set number of miles maximum?
2. Arrive with the correct towing vehicle the first time?
3. Keep you informed while they try to find a truck large enough to safely tow your RV? Provide ETA and then check to see if the ETA was met? Check with you concerning your safety?
4. Disconnect the driveshaft
5. Tow you from private property like a camp ground or even Harvest Host camping area?
6. Tow you to the best place to get the problem fixed, or only to the closest place to you?
7. Limit the number of tows per quarter, year, lifetime?
8. Limit the amount of cost to tow to say $500 or so. My last tow was almost $2,000.
9. Provide for any mechanic’s time to cover whatever is needed to get you back on the road without towing. Example: Locksmith, tire changing, filter change, belt install???????

FloridaTom · 10-20-2021, 10:51 PM

Quote:

Originally Posted by FloridaTom

Right now I have AAA Premier for our passenger cars but for our Motorhome I think about Coach-Net or FMCA.
Is on of them a full replacement for my AAA Premier membership if they are not behind my coach?

…maybe some of you didn’t understand my post?
I already like to use Coach-Net as roadside assistance for my coach!

My question was if Coach-Net can replace my existing AAA membership for the regular cars.
But Alan have answer my question

speters · 10-21-2021, 10:06 AM

M y husband and I just returned from a month long trip from Rochester, NY to several National Parks in the West. We are new Coach-Net members after researching what company to sign on with mostly through this website. During our travels we needed emergency assistance for tires and the Hydraulic Leveling System. The first call was on a beautiful Sunday afternoon on I-90 inSouthern Minnesota between Albert Lea and Blue Earth. After 61/2 hours someone finally came and fixed our issue at no charge. I know it was a Sunday and gorgeous weather, but isn't that an unusually long wait? I am wondering if others experience the same wait time when the call is made on weekends or holidays?

The second call we made was because of a leaky tire valve stem in West Yellowstone. It took several hours because the service person was sent to the wrong location and then we were told no one could get to us and we limped to a tire center 6 miles away.

Did we just have bad luck or are experiences like this common?

Ray,IN · 10-21-2021, 08:43 PM

Quote:

Originally Posted by speters

M y husband and I just returned from a month long trip from Rochester, NY to several National Parks in the West. We are new Coach-Net members after researching what company to sign on with mostly through this website. During our travels we needed emergency assistance for tires and the Hydraulic Leveling System. The first call was on a beautiful Sunday afternoon on I-90 inSouthern Minnesota between Albert Lea and Blue Earth. After 61/2 hours someone finally came and fixed our issue at no charge. I know it was a Sunday and gorgeous weather, but isn't that an unusually long wait? I am wondering if others experience the same wait time when the call is made on weekends or holidays?

The second call we made was because of a leaky tire valve stem in West Yellowstone. It took several hours because the service person was sent to the wrong location and then we were told no one could get to us and we limped to a tire center 6 miles away.

Did we just have bad luck or are experiences like this common?

That all sounds about right to me. Wait times can be long when the contracted company is very busy and has their wreckers on a big job.

The valve stem incident sounds like miscommunications problems on their end.
No person or company is infallible, mistakes are made and people forget.
Add to that the person who received your call is likely making minimum wage and was only taught to read the monitor screen questions to you. This is when you should request to speak with a supervisor, they do know their job.

BillJinOR · 10-22-2021, 05:43 AM

Yes , depending on where you are and the day , like Friday night or Sunday. It may take awhile. I’ve tried several services and Coach net was the same. My sister in law was office manager for a towing company. The only one for miles. They refused all business with the rv towing services because they lost money on the service/ tows with the meager rates they all pay. That meant they had to find someone 60 miles or more away, who might work them in. You’ll do better time wise to call someone yourself. Google services in the area you are. I still maintain towing service ( escapees-Safe Ride) for the possible long $ 1,000s plus tow that might happen and I’ll gladly wait to save a few grand