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Old 06-20-2021, 06:28 PM   #1
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Thumbs up FORD Customer Service

I have a Newmar Baystar with Alcoa Rims. The chrome coating was peeling off ,I called Ford Customer Service to inquire if they might be under Warranty. They Sent Four New Rims within a Month,contacted a Local Ford dealer for installation at no charge. I had to share this, because Ford stood behind their Products and without Excuses- hard to find these days.
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Old 06-20-2021, 06:32 PM   #2
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That is impressive - you have a better Ford dealer than mine Mine fought every warranty issue.
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Old 06-20-2021, 06:37 PM   #3
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That is impressive - you have a better Ford dealer than mine Mine fought every warranty issue.
This was my experience and I swore I wouldn't buy another Ford, that was +20 years ago and I'm Ford Free.
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Old 06-20-2021, 06:44 PM   #4
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We had excellent support from Ford with our F53 chassis. Had 1 wheel bearing seal leak and later a differential seal and both were corrected promptly and each by a different dealer in a different state. The first was in TX and the second in ID. We kept that RV for 14 years and I would choose their chassis again.
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Old 06-20-2021, 06:54 PM   #5
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I'm on my 3rd Ford Chassis. 2 F53s and a E350. No problems. Just hard riding compared to my DP.
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Old 06-20-2021, 09:31 PM   #6
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My local Ford dealer said we don't service motorhomes. I had a check engine light I wanted him to check out. When I asked for a dealer I could take it to, the service person said I don't know and walked away.

I was a Ford buyer.
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Old 06-21-2021, 07:23 AM   #7
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My local Ford dealer said we don't service motorhomes. I had a check engine light I wanted him to check out. When I asked for a dealer I could take it to, the service person said I don't know and walked away.



I was a Ford buyer.
Ford car dealers don't normally work on large trucks. Call the 800 F-53 support number in your Ford paperwork and they'll tell you the nearest Ford dealer with a bay big enough for a motorhome. Pretty simple actually.
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Old 06-23-2021, 07:57 PM   #8
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Old 06-24-2021, 09:48 AM   #9
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I called the number in ford owners manual, to find a dealer who services ford e-450 chassis. there is a large ford dealer about 1 mile from my house, but the nearest ford dealer that will service e-450's is 90+ miles away. just posting to say someone did answer the phone and helped the best they could.

..
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