|
|
02-25-2014, 12:37 PM
|
#1
|
Member
Join Date: Sep 2011
Location: Chase, BC, Canada
Posts: 80
|
Good Sam ERS question
I normally try not to call anybody myself , but today I had a tire stem core valve problem I could not resolve myself.
I called GS and they were very professional and found a mobile tire service unit to help me. But before they would send him they had to have a $130.00 on my credit card, I agreed as I didn't have a lot of choice. The fellow that came resolved my problem in about a 1/2 hour and was on his way, did a good job and pleasant experience.
So, is this normal for GSRS? The charge is kind of out there, I don't mind paying my share but 130.00 for half an hour? The part was about $2.00 plus the half hour labour.
Bob
|
|
|
|
Join the #1 RV Forum Today - It's Totally Free!
iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!
You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!
|
02-25-2014, 12:48 PM
|
#2
|
Senior Member
Winnebago Owners Club
Join Date: Jun 2010
Posts: 642
|
if you already have their rss, something does not sound right. I would call them and find out why you had to pay.
__________________
Mike S.E. Ohio 2002 Winnebago Adventure 35U and 2018 Pleasure Way XLMB. 2016 Equinox
|
|
|
02-25-2014, 01:14 PM
|
#3
|
Senior Member
Country Coach Owners Club Retired Fire Service RVer's
Join Date: Feb 2013
Location: Ocala, Florida
Posts: 6,295
|
If the $130 was for 1/2 hour plus a service call, that's not bad. It is possible the service man would not come out without it. I am not sure what the payment policy is. I thought the Roadside Assistance covered this type of thing. However I have Coachnet rather than GS.
__________________
FMCA #F431170, GS #822128658, Escapees SKP #112655
2012 Airstream Mercedes Interstate Class B
[SIGPIC][/SIGPIC]
|
|
|
02-25-2014, 04:21 PM
|
#4
|
Moderator Emeritus
Join Date: Jan 2000
Location: West Palm Beach, FL. USA
Posts: 27,701
|
The roadside service call should be covered, but the actual repair would not be. If you had just needed to have the spare put on, there would be no charge, but even replacing a valve is considered a repair and 1/2 hour is the minimum charge.
__________________
Gary Brinck
Former owner of 2004 American Tradition and several other RVs
Home is West Palm Beach, FL
|
|
|
02-25-2014, 05:31 PM
|
#5
|
Senior Member
Join Date: Nov 2011
Location: Polk City Florida
Posts: 1,930
|
Which is a very good reason to have Coach Net !
__________________
Don and Nancy
[2018 Tiffin Bus 40 AP, 2022 Ford Edge ST , 9yr old sisters Sara n Kaycee, Havanese, Electric Catrike
|
|
|
02-25-2014, 05:33 PM
|
#6
|
Senior Member
Fleetwood Owners Club Ford Super Duty Owner
Join Date: Jun 2012
Location: SoCal
Posts: 15,749
|
Quote:
Originally Posted by Gary RVRoamer
The roadside service call should be covered, but the actual repair would not be. If you had just needed to have the spare put on, there would be no charge, but even replacing a valve is considered a repair and 1/2 hour is the minimum charge.
|
agree
__________________
Vince and Susan
2011 Tiffin Phaeton 40QTH (Cummins ISC/Freightliner)
Flat towing a modified 2005 Jeep (Rubicon Wrangler)
Previously a 2002 Fleetwood Pace Arrow 37A and a 1995 Safari Trek 2830.
|
|
|
02-25-2014, 05:37 PM
|
#7
|
Senior Member
Winnebago Owners Club Freightliner Owners Club
Join Date: Mar 2007
Location: Home on the hill in Georgia
Posts: 2,742
|
That's exactly what it cost me when I had a valve stem core start leaking.
I changed to CoachNet but they told me they would have charged the exact same amount.
So would not have mattered if GS or Coachnet
__________________
Jerry Potter, Taz
1999 Coachman Catalina Sport
[SIGPIC][/SIGPIC]
|
|
|
02-25-2014, 10:24 PM
|
#8
|
Member
Join Date: Sep 2011
Location: Chase, BC, Canada
Posts: 80
|
Thanks everybody for the answers. I will shut up and suck it up.
Bob
|
|
|
02-26-2014, 05:28 AM
|
#9
|
Senior Member
Winnebago Owners Club
Join Date: Jun 2010
Posts: 642
|
Quote:
Originally Posted by Wizard
That's exactly what it cost me when I had a valve stem core start leaking.
I changed to CoachNet but they told me they would have charged the exact same amount.
So would not have mattered if GS or Coachnet
|
I learned something here. But it still does not seem like you should have to pay for the service call. just the repair.
__________________
Mike S.E. Ohio 2002 Winnebago Adventure 35U and 2018 Pleasure Way XLMB. 2016 Equinox
|
|
|
02-26-2014, 05:08 PM
|
#10
|
Member
Join Date: Sep 2011
Location: Chase, BC, Canada
Posts: 80
|
This subject gets a little more interesting. The fellow that did the service call phoned me today to make sure everything was o.k. I asked him what his rate was, it is $60.00 an hour. He gets paid 2 hours plus $1.00 a mile for travel cost.
So he would have travelled 60 miles for $60.00 plus $120.00 for his time. So he gets $180.00.
I had to pay $130.00 plus my premium along with all you other kind folks, so at the end of the day my 20 minute service call cost GS $50.00. I think if I need to call again it will have to be a major problem. I would be better just calling a local service company.
Bob
|
|
|
02-26-2014, 05:18 PM
|
#11
|
Senior Member
Fleetwood Owners Club
Join Date: Dec 2011
Location: Willow Lakes RV & Golf Resort, FL
Posts: 3,163
|
Quote:
Originally Posted by wclogger1
This subject gets a little more interesting. The fellow that did the service call phoned me today to make sure everything was o.k. I asked him what his rate was, it is $60.00 an hour. He gets paid 2 hours plus $1.00 a mile for travel cost.
So he would have travelled 60 miles for $60.00 plus $120.00 for his time. So he gets $180.00.
I had to pay $130.00 plus my premium along with all you other kind folks, so at the end of the day my 20 minute service call cost GS $50.00. I think if I need to call again it will have to be a major problem. I would be better just calling a local service company.
Bob
|
Probably not!
__________________
Clay & Pebble
2012 Providence 42 M. Spartan Chassis, 450 ISL
Ford Edge toad, RM All Terrane, TST TPMS, SMI Air Force One, RVM95....
|
|
|
02-27-2014, 08:42 AM
|
#12
|
Senior Member
Winnebago Owners Club Mid Atlantic Campers
Join Date: Oct 2013
Location: Home Base: Northern Virginia
Posts: 306
|
Now if you had also had the Good Sam Extended Service Plan with the tire coverage, well *that* would have paid for the repair. At least, I think it would have.
__________________
2004 Itasca Spirit -- The Darlin' Dot II
A big fan of Jimmy Buffett, The Boston Red Sox & The Open Road
"It's 106 miles to Chicago, we've got a full tank of gas, half a pack of cigarettes, it's dark ... and we're wearing sunglasses."
|
|
|
02-27-2014, 01:43 PM
|
#13
|
Member
Join Date: Sep 2011
Location: Chase, BC, Canada
Posts: 80
|
I have no problem with paying for the repair. It was a valve stem core @ two dollars and 20 minutes at our site. I just have an issue with paying 130.00 for the visit when GS is supposed to be paying for a service call.
Neighbour down the street had Coachnet in the week before. Same scenario but CN payed for the service call and the neighbour paid 10.00 for a new stem. And no precharge before they sent the service man.
Oh well, it is up for renewal in September.
Bob
|
|
|
02-27-2014, 01:55 PM
|
#14
|
Senior Member
Join Date: Aug 2012
Posts: 852
|
Quote:
Originally Posted by wclogger1
This subject gets a little more interesting. The fellow that did the service call phoned me today to make sure everything was o.k. I asked him what his rate was, it is $60.00 an hour. He gets paid 2 hours plus $1.00 a mile for travel cost.
So he would have travelled 60 miles for $60.00 plus $120.00 for his time. So he gets $180.00.
I had to pay $130.00 plus my premium along with all you other kind folks, so at the end of the day my 20 minute service call cost GS $50.00. I think if I need to call again it will have to be a major problem. I would be better just calling a local service company.
Bob
|
What he gets paid and what it cost GS shouldn't be a concern of yours. He came out, fixed the problem that had you stuck on the road and you got going for $ 130. Seems like a pretty good deal to me. The fact that he called you afterward to make sure everything was OK indicates they are interested in good customer service.
__________________
1998 Newmar Dutch Star, 3126B Cat/ Freightliner
2003 Honda Element
" Don't let the same dog bite you twice "
|
|
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
» Recent Discussions |
|
|
|
|
|
|
|
|
|
|
|
|
|