Community Forums

robertkathy · 11-23-2019, 11:20 PM

Quote:

Originally Posted by roscoesdad

I'm sure Camping World is at fault for it getting sent to the wrong address. I am realizing RVers never make a mistake.

they sent it to the house i sold so it was rand mcnally they sent to the address i used on the warranty, i am in fl now not az i know the difference

robertkathy · 11-26-2019, 04:37 AM

Quote:

Originally Posted by roscoesdad

I'm sure Camping World is at fault for it getting sent to the wrong address. I am realizing RVers never make a mistake.

oh and by the way is was not camping world i sent it to for repair it was rand mcnally.

Ray,IN · 11-26-2019, 04:45 AM

Quote:

Originally Posted by mjeffrey

I understood yearly map updates, when I purchased. Not sure I could find that reference now, but it does warn me when my map are over a year old.

My RM 7730, serial # 125, has a pop-up window informing me my map is a year old, check for an update, every time I start-up the unit.

frankgibbons · 11-26-2019, 10:01 AM

Good Sam has a lot of customer issues, I've heard many people complaining about their services. One of the common issues is their customer support and on-time arrival on the spot.

emiddleb · 11-26-2019, 10:10 AM

I too was informed no more maps for my 7710. Very unhappy as is only 7 years old and no updates for last two years, and since those map updates were usually "annual" it amounted to only about 5 or 6 updates for "Lifetime maps."

For the "out of date" map msg, techs did give me the instructions to get rid of it, which does work...

1. Plug in the TND device > close the Dock program

2. Open File Manager > TND Device > Navi > Bin

3. Locate the file named "navi.cfg" and right click on the file > Delete

4. Unplug the TND Device and use a paperclip/earring/etc to press the pinhole reset on the back of the unit.

5. Test for the issue after the unit restarts from the reset.

mjeffrey · 01-11-2020, 05:53 PM

Asked Rand Mcnally about the fourth quarter update (for 7720 LM) that they promised for most of the year...

Their response:

We apologized but we have not released a recent map update for your unit yet. The update we received from the development team is to release them on the first quarter of this year.

DKRITTER · 01-12-2020, 06:24 AM

Quote:

Originally Posted by robertkathy

stay away.

over the last 3 months we have had nothing but issues.

turns out the unit is a refub. unit camping world did not tell me that. now three months out of warr. rand say 100 bucks to fix even though the problems started while under warr.

yes the issues were doced by rand while under warr.

Obviously your first problem was doing business with C/W.

With all the posts about C/W and the overwhelming opinion/result of an interaction with them being rated as horrible, why would you in the first place.