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Old 06-05-2020, 02:46 AM   #57
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Ok... So my favourite part of this is those who think $10 is a pittance and not worth my time to complain about and then in a twist of irony... Take the time to read through 4 pages of posts on the topic so they can comment To be clear I am smiling while joking about this, I know typed words don’t always convey that.

So yes I am and have been for a decade a VIP member, a status that I pay for in my annual membership dues and as such I am entitled to have cancellation fees waived as noted in the policy.

So yes it ticked me off to be charged a fee and that was aggravated by the fact that I have no control over the cancellation. I have no time for any kind of gouging going on during a crisis.
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Old 06-05-2020, 05:22 AM   #58
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Originally Posted by Dutch Star Don View Post
I don't get why EVERYONE is so laser locked on the cancellation fee. This is not about that. Everyone certainly knows, at least they do now, that KOA has a cancellation fee. The ISSUE.....the Government is preventing the OP from traveling to the campground.

If a Government owned bridge washed out to the entrance of the KOA, should KOA still keep the fees because people had to cancel....because they can't get across the bridge. The OP didn't cancel his trip because he found a nicer campground, he canceled because he's not allowed to drive there!!!!!!
Don, I can't agree with you. KOA is only keeping $10 and refunded the rest of the reservation. It is not KOA's fault the OP could not keep the reservation and it is not the OP's fault either. But there is some cost to the KOA in cancelling a reservation and each KOA is privately owned. Under normal times when a person makes a reservation that site is not available to others and if the person cancelled that site it may not sell again, hence the cancellation fee which in many other places is much more.

To put this in perspective, if you cancel or reschedule with Reserve American the fee will be more. If you reschedule with KOA, it's likely they will not charge you a reschedule fee.

I know these are unusual times and it's neither the owners fault or the customers fault, but hey give the owner 10 bucks for his trouble and move on.
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Old 06-05-2020, 05:35 AM   #59
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Originally Posted by Dynadave View Post
I do not think KOA has done anything wrong. If people were allowed to make reservations without penalty they would abuse the system and make reservations even tho there was a high probability they wouldn’t need or intend to use them, everything would then be booked and unavailable for others needing the service. Doctor appointments, plane tickets, hotel rooms would all be booked full causing the businesses to lose money due to “no shows”. Business owners have the right to set policies that will give them the visibility they need to manage their business and earn a profit. We will be seeing businesses large and small failing and closing in the near future and we will miss them. Cancellation fees are usually in place to help a business run efficiently not to charge someone for a service that wasn’t provided, the fee is only a small fraction of the revenue that was lost due to the cancellation. I am thankful that I don’t own a business in these difficult times.

I completely agree. They had a contract with the OP and he broke it, gotta pay.

I cancelled a reservation with them in 2015 and had to pay a $10 fee. I was just happy to get most of my money back.
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Old 06-05-2020, 05:37 AM   #60
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Sometimes on cancellation I've been charged, other times, not at KOAs. and is well pointed out in their agreement with you as well as the FAQs.

If you want to hear a complaint, I was charged 3 full prepaid nights at a non KOA CG last year in a touristy area. I needed to cancel 60 days in advance even though my reservation was only two weeks old. HUH!! Still waiting for that state's AG to respond to that compaint but am not holding my breath for myt $150 bucks.

It's a minor cost of RVing in today's world.

If the KOAs are open for business during the pandemic crisis, they have every right by your contract (reservation) for stay to charge a cancellation fee. Closed for business - I would challenge them.
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Old 06-05-2020, 12:34 PM   #61
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Yes legally its justified but think about even the worst business for cancel/ change fees... the airlines... are making exceptions in these trying times not because they legally have to but as a good will gesture to the customers.
Some businesses get it that customer satisfaction couldn't be bought for $10 but it can be lost for $10!
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Old 06-05-2020, 03:21 PM   #62
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Originally Posted by Old-Biscuit View Post
Maybe the OP should request a reimbursement from the US Gov for his $10


Where else can you make $1,000 a week and never hit a lick.
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Old 06-06-2020, 09:10 PM   #63
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Originally Posted by timjet View Post
Don, I can't agree with you. KOA is only keeping $10 and refunded the rest of the reservation. It is not KOA's fault the OP could not keep the reservation and it is not the OP's fault either. But there is some cost to the KOA in cancelling a reservation and each KOA is privately owned. Under normal times when a person makes a reservation that site is not available to others and if the person cancelled that site it may not sell again, hence the cancellation fee which in many other places is much more.

To put this in perspective, if you cancel or reschedule with Reserve American the fee will be more. If you reschedule with KOA, it's likely they will not charge you a reschedule fee.

I know these are unusual times and it's neither the owners fault or the customers fault, but hey give the owner 10 bucks for his trouble and move on.
If it had been me....I would just eat the $10.00. But your last paragraph hits the nail on the head and REALLY makes my point...."these are unusual times".... which means the situation does not fit squarely in their cancellation policy...so give him back his $10.00.
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Old 06-07-2020, 10:39 AM   #64
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Originally Posted by Griswald One View Post
Ok... So my favourite part of this is those who think $10 is a pittance and not worth my time to complain about and then in a twist of irony... Take the time to read through 4 pages of posts on the topic so they can comment To be clear I am smiling while joking about this, I know typed words don’t always convey that.

So yes I am and have been for a decade a VIP member, a status that I pay for in my annual membership dues and as such I am entitled to have cancellation fees waived as noted in the policy.

So yes it ticked me off to be charged a fee and that was aggravated by the fact that I have no control over the cancellation. I have no time for any kind of gouging going on during a crisis.

It's amazing how may have failed to read and understand your original post and the clarification, above.


This is not about KOA's cancellation fee policy.


This is not about the OP failing to "read" the agreement.


This is not about $10.


This is about KOA failing to fulfill it's agreement with a VIP member and failing to adequately explain the failure.


KOA never invoked the "unusual times" argument nor any other "special circumstances" position. Instead, they claimed a "change in corporate policy" that was never communicated to the OP.


This is an issue of principle, honesty, and respect between a business and a customer. Period.
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Old 06-07-2020, 10:56 AM   #65
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This is about KOA failing to fulfill it's agreement with a VIP member and failing to adequately explain the failure.
It's not been clear (to me) from the OP's posts that he understands that there is a difference between being a KOA member and earning VKR points and having earned enough points to have achieved VIP status in the program.

To my knowledge KOA has NEVER waived the cancellation fee just because someone is a member of the rewards program. But the KOA website does continue to state that VIP members won't be charged the fee if they cancel at least 48 hours in advance. I've attached a screenshot from the website that states that policy and the requirements for achieving VIP status. Although we haven't gone RVing this year, several times last year we took advantage of that benefit.
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Old 06-07-2020, 11:02 AM   #66
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Originally Posted by Griswald One View Post
Ok... So my favourite part of this is those who think $10 is a pittance and not worth my time to complain about and then in a twist of irony... Take the time to read through 4 pages of posts on the topic so they can comment To be clear I am smiling while joking about this, I know typed words don’t always convey that.

So yes I am and have been for a decade a VIP member, a status that I pay for in my annual membership dues and as such I am entitled to have cancellation fees waived as noted in the policy.

So yes it ticked me off to be charged a fee and that was aggravated by the fact that I have no control over the cancellation. I have no time for any kind of gouging going on during a crisis.

Never paid a fee as a VIP member and no you do not pay extra to be a VIP member its based on your stays only
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Old 06-07-2020, 11:16 AM   #67
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Never paid a fee as a VIP member and no you do not pay extra to be a VIP member its based on your stays only
Right, the $25 annual fee pays for the KOA discount card that gives you 10% off the nightly rate. It does not make you a VIP member.
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Old 06-07-2020, 02:15 PM   #68
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It's not been clear (to me) from the OP's posts that he understands that there is a difference between being a KOA member and earning VKR points and having earned enough points to have achieved VIP status in the program.

To my knowledge KOA has NEVER waived the cancellation fee just because someone is a member of the rewards program. But the KOA website does continue to state that VIP members won't be charged the fee if they cancel at least 48 hours in advance. I've attached a screenshot from the website that states that policy and the requirements for achieving VIP status. Although we haven't gone RVing this year, several times last year we took advantage of that benefit.
I do not disagree with your post. I rely solely on information from the OP and his statements of "fact." If those are in error, then, of course, one can draw a different conclusion. You have first-hand knowledge and experience with the program, so I trust your information as being vetted.


I cannot speak for the OP, but he did state that he was told the "policy was changed." Unless he is misstating the truth, KOA apparently did not question whether or not he was a VIP member. Perhaps a clarification of his absolute status as a VIP member would make his position rock solid.
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Old 06-07-2020, 02:32 PM   #69
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Originally Posted by Winemaker2 View Post
Yes legally its justified but think about even the worst business for cancel/ change fees... the airlines... are making exceptions in these trying times not because they legally have to but as a good will gesture to the customers.
Some businesses get it that customer satisfaction couldn't be bought for $10 but it can be lost for $10!

This is the best answer.
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Old 06-07-2020, 02:35 PM   #70
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OMG.....this post has gone on waaaaay to long for $10.00.

So......I suggest a "Go Fund Me" account be started, we'll all donate .10 cents and solve this issue.
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