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Old 05-03-2022, 02:13 PM   #1
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New 10 year rule I'd never heard of (not CG)

So I just called one of the local RV Dealer's to make an appt. to have a seal on my entrance door replaced. I called yesterday and left a message. They never called me back. I called again this morning and left another message. They finally called back at 3 PM. The guy asked what year Class A. I told him a 2010 and he said he was sorry, they don't work on anything older than 10 years.

Times certainly are changing.
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Old 05-03-2022, 02:58 PM   #2
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Quote:
Originally Posted by 69Stang View Post
So I just called one of the local RV Dealer's to make an appt. to have a seal on my entrance door replaced. I called yesterday and left a message. They never called me back. I called again this morning and left another message. They finally called back at 3 PM. The guy asked what year Class A. I told him a 2010 and he said he was sorry, they don't work on anything older than 10 years.

Times certainly are changing.

Ouch.


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Old 05-03-2022, 03:30 PM   #3
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That's poor. I guess with more business than they can handle they need to draw the line somewhere. Two seasons ago we had a shop tell us they weren't interested in our work because it wasn't enough work and they had bigger jobs to work on. Wouldn't even schedule it for sometime in the future.
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Old 05-03-2022, 03:31 PM   #4
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Maybe they are having trouble getting parts for older RVs.
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Old 05-03-2022, 03:34 PM   #5
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I would think that dealerships look at something over 10 years old as problematic in terms of weather damage, user abuse, brittle materials, and possible not being able to get parts for as part of their reasoning for not wanting to work on them.

I had a pop up from the year 2008, and a couple years ago I tried to get the canvas worked on/replaced. One of the companies I called told me they wouldn’t work on something that old because they had a problem before where water damage (unseen and unknown) on a unit caused major headaches (both time/materials and financial) for the company and the customer.
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Old 05-03-2022, 04:02 PM   #6
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Sign of the times. I know of at least one motorcycle brand dealerships will not work on a previous generation engine unless the customer is an established regular customer.

The independent repair shops will hopefully fill in the gaps, but with the apparent demand for repair/maintenance, even they seemed overwhelmed. Parts availability is also at play here.
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Old 05-03-2022, 04:13 PM   #7
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Often, when someone brings up a topic like this, the dealer or even the idea of a 10 year rule gets lambasted without any thought.

Think about it....you can't even get parts for new coaches, let alone a part for a 10 year old coach. As much as you may explain to a customer that the part may be unavailable, they're still going to blame the dealer if their coach sits there for months waiting for parts. This also poses a storage issue for the dealer.

Older coaches can also be a can of worms, you open up one part to find everything around it worn out. With the backlog of RV repairs, they have to have a cut off point to control costs.

Even though one repair shop has that rule, I'm sure you can find others that will do a repair. I believe Tiffin no longer services anything over ten years old.
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Old 05-03-2022, 04:15 PM   #8
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Quote:
Originally Posted by 69Stang View Post
So I just called one of the local RV Dealer's to make an appt. to have a seal on my entrance door replaced. I called yesterday and left a message. They never called me back. I called again this morning and left another message. They finally called back at 3 PM. The guy asked what year Class A. I told him a 2010 and he said he was sorry, they don't work on anything older than 10 years.

Times certainly are changing.
Yeah but they will certainly work on a POS 2022 Entry Level travel trailer, instead of your top of the line Class A MH...... pretty stupid if you ask me
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Old 05-03-2022, 04:45 PM   #9
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I believe Lazy Days stopped working on anything older than 10 years several years ago.

Dealers are really opening the doors for independents, mobiles etc.
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Old 05-03-2022, 04:55 PM   #10
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Well, replacing a door seal is not a big deal. Actually, it is a DIY project.
You can buy the seal rubber from "Steele Rubber Products" in almost any length.
Use a tube of "3M super weatherstrip and gasket adhesive" and do it yourself.
I did.
Shame on them !

Mike in Colorado
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Old 05-03-2022, 04:55 PM   #11
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Someone will eventually fill the gap, but it certainly won’t be fun trying to find that shop. The sad thing is our society is becoming one that is quick to throw things away, technology such as cellphones and computers as examples, but when did $500,000 machines become something with a 10 year life span as not everyone has the know how, or even wants to do their own maintenance. I know people say if you can’t turn a screw driver you shouldn’t own one of these things, but that shouldn’t be a requirement to enjoy the lifestyle.
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Old 05-03-2022, 04:57 PM   #12
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I guess all of you folks that feel older RVs are not worth working on will be sure and sell them at 9 or 10 years and get a new one. I hope that you can keep on RVing with this approach.

Ken
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Old 05-03-2022, 05:03 PM   #13
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Quote:
Originally Posted by Dutch Star Don View Post
Often, when someone brings up a topic like this, the dealer or even the idea of a 10 year rule gets lambasted without any thought.

Think about it....you can't even get parts for new coaches, let alone a part for a 10 year old coach. As much as you may explain to a customer that the part may be unavailable, they're still going to blame the dealer if their coach sits there for months waiting for parts. This also poses a storage issue for the dealer.

Older coaches can also be a can of worms, you open up one part to find everything around it worn out. With the backlog of RV repairs, they have to have a cut off point to control costs.

Even though one repair shop has that rule, I'm sure you can find others that will do a repair. I believe Tiffin no longer services anything over ten years old.
If I'm not mistaken even the top tier Mfgrs have also stopped working on older MHs at the factory.
Doesnt that send a message that it doesn't pay to buy top tier MHs as you won't be able to get them serviced down the road and when they will need it!
Seems like that makes an argument to buy cheap and add an extended warranty and plan on getting rid of it when it "ages out" in ten years?

I have to wonder if that is NIRVC's model as well?... 10 years and you are on your own?
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Old 05-03-2022, 05:10 PM   #14
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Yeah but they will certainly work on a POS 2022 Entry Level travel trailer, instead of your top of the line Class A MH...... pretty stupid if you ask me

Absolutely right. The nerve of some people.
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