Community Forums

Textronics · 07-16-2014, 12:28 AM

On the positive side, I received a written apology in the mail today. That's certainly a step in the right direction.

Doggy Daddy · 07-16-2014, 01:17 PM

I have had Coach Net or GS ERS for over ten year. Never had a need to call them

knock on wood.

Those with less that satisfactory GS ERS experiences need to stand around the GS vendor tables when at FMCA and GS Rallies and share your experiences with fellow RVers.

Fred1609 · 07-16-2014, 07:32 PM

We have GS ERS but haven't used it...yet. I've certainly been reading about a lot of problems with GS....right from the operator to the tow service. I don't know what to think...Based on what I read I have no confidence that things will be ok if I need them. I read DW some of the stories and she was shocked. "Should we try Coachnet?" she asked. Probably....There are people that I pay close attention to on this forum and more than a few of them have coachnet.....I have 6 months left of GS ERS. I am likely going to switch over.

rvndonm · 07-18-2014, 10:37 PM

Have had Coach-Net since I purchased our motorhome in 2001. Always have had the least expensive towing plan with them which is more expensive than other brands of towing plans. Have had to call them three times, once about 10 years ago, 5 years ago and then last November. The first time I was able to talk to a motorhome tech and he got us back on the road without any visit. The second time they sent a mobile tech out. The third time we were in the mountains 65 miles east of Anderson California. Our cell phone would not work but there was a closed for the winter service station with a phone booth about a mile away. Coach-Net sent a a very large Kenworth tow truck with a lift that held the front wheels. He took our motorhome to the nearest repair location which was a Cat repair location in Anderson. I asked the driver what the tow was going to cost Coach-Net, he said $1200. I am keeping Coach-Net!

Dr4Film · 07-18-2014, 10:53 PM

Quote:

Originally Posted by rvndonm

Have had Coach-Net since I purchased our motorhome in 2001. Always have had the least expensive towing plan with them which is more expensive than other brands of towing plans.

I asked the driver what the tow was going to cost Coachnet, he said $1200. I am keeping Coachnet!

You may want to take a closer look at the three plans, Limited, Basic and Premier to make sure you are covered for the types of service that you think you may need.

Limited now only covers ONE towing event up to 75 miles and one other type of roadside service for the entire year.

If it were me I would change your plan to the Premier and be fully covered regardless of what happens and what vehicle you are driving.

Dr4Film ----- Richard

Textronics · 07-18-2014, 11:05 PM

I filed a BBB complaint. I noticed Coacnet had 3 complaints in 3 years, AAA 3 in 3 years, & 48 for GS in that time.

Dogpatch · 07-18-2014, 11:06 PM

Sorry your experiences have been less than adequate.

I found this direct contact MarcusVIP@GoodSamFamily.com

I have the GS Premium Road Side Insurance.
I've only had to use it once for a flat tire change and it was a good experience. Tire company was at my coach within 1/2 hour.

I would have to think there are others with similar good stories.

rvndonm · 07-18-2014, 11:55 PM

Dr4film

That's interesting, I have always gone to my account on the Coach-Net website. I did not know they had three different plans available. My plan is called the Gold plan and costs me $109.50 a year. It appears that it has the same coverage as the plan called Basic for $89. I will be giving them a call to find out what gives!

Dr4Film · 07-19-2014, 07:45 AM

Back in 2010 when I first signed up with Coach-Net they had three also, Silver, Gold & Platinum. I had the Platinum level. However, when my 3 year contract was up and I went to renew they had changed things around and also changed some of their coverage's so to get the same I signed up for the Premier.

Coach-Net has come out with a FULL family of different coverage's for anything and everything regarding your RV, tires, glass, extended service, etc. It's called Coach-Net Protect.

Dr4Film ----- Richard

StevenNSteph · 07-19-2014, 09:19 AM

As with most things you can read horror stories about all of the roadside assistance services. I dumped coachnet after my one and only time I used them. Pretty similar story as the OP has about Good Sam. Ironically we were camping next to a couple that had just had a horrible experience with AAA (iirc) and they were looking at switching to coachnet. Personally I think your experience depends upon the area you get stuck in and who the contract providers are there.