BEWARE - BEWARE - BEWARE - BEWARE
ACC Warranty Services Group LLC, based out of Indianapolis, IN, is nothing but a scam. Steve Burgess, the principle agent for ACC, bends over backwards when you express interest in purchasing an extended RV Warranty from his company.
However, don't think you will get the same treatment when you have a claim.
Our personal experience was so frustrating when we realized that we paid over $3,000.00 for the extended warranty and got absolutely nothing. We ended up paying another $2,500.00 for repairs and a service call (supposedly covered with the extended Warranty contract). Of course, what could we do since we were 800 miles away from home and had to get the RV repaired in order to get home.
When you call ACC Warranty, you get an answering service that promises someone will call you back. We did get one immediate call back and the rest went unanswered until we pushed to talk to someone. That someone ended up being Steve Burgess himself. He was very rude from the start of the conversation. We continued to follow the process to file a claim, which was more of a joke, but just didn't want to give up too soon in the hopes of getting something back.
As you can tell, our attempts to get any money from ACC was unsuccessful. Just trying to determine our next step to pursue Steve Burgess in the legal system.
We know that 2 people were recently successful in getting judgments against ACC/Steve Burgess in Indiana. Here is the information:
Case No. 49K07-1403-SC-001029 Court Costs plus Judgment: $4,875.00 - Judgment entered on 15 Apr 2014
Case No. 49D03-1311-PL-041336 Court Costs plus Judgment: $32,315.00 - Judgment entered on 15 Jul 2014
If you are a current ACC policy holder, you may want to re-evaluate if you want to continue with the balance of your coverage period OR try to cancel and get a refund. Although we have read other blogs where people had issues getting premium refunds.
Either way, getting any money out of Steve Burgess is nearly impossible.
The BBB has given ACC a "F" rating. Here is a link to the BBB review of ACC:
A C C Warranty Services Review - EXTENDED WARRANTY CONTRACT SERVICE COMPANIES in Indianapolis, IN - BBB Business Review - BBB serving Central Indiana
We know that Steve Burgess has opened a new company in Florida:
24/7 MOBILE MARINE AND RV LLC
14041 BELLAGIO WAY, OSPREY, FL 34229
Registered Agent Name & Address
BURGESS, STEPHEN R
14041 BELLAGIO WAY
UNIT 218
OSPREY, FL 34229
Given our personal experience, I would NOT recommend using this company just because of Steve Burgess' business practices with his ACC Warranty Services Group.
We know that Steve Burgess participates in regional RV rallies and has spent time in the winter at Arizona RV parks. Feel free to stop by and tell him what you have read on this forum and other forums about what a lousy company he runs!
Take our personal advice: If you are looking to purchase an extended RV Warranty coverage, just put the money into a savings account and "self insure" yourself. You will be money ahead and NO hassles or headaches in attempting to get any claims paid with ACC/Steve Burgess.
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