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Old 08-21-2011, 10:49 AM   #15
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Originally Posted by DFR View Post
If ever I should buy another RV, rest assured, it will not have any Powergear equipment on it.
I'll second that!

I have PG slides and jacks. I'm dreading the day something breaks. I've yet to read one good experience in dealing with them, they just don't care. I sure wish they'd get bought out by someone who does!

2005 Fleetwood Providence 39J
CAT C7 350, MP-8 Programmer

My wife does all the driving - I just hold the wheel...
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Old 08-21-2011, 11:18 AM   #16
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Originally Posted by DFR View Post
The sight of an upset 6'3" 300# man didn't even phase them. There was no offer of how to remedy the situation. I explained that I needed to be moving and didn't even know if the slide would retract. They didn't care. They just walked away from me. In hindsight, I guess that wouldn't surprise me as they won't even return the call for service from Camping world.
Even if Powergear didn't want to sell to you direct, even though there are many manufacturers that will in an emergency situation, there's a procedure that the could have followed when it involved a broken part. While you were at their plant they could have put you in phone contact with a distributor who would call one of their dealers and act as a middle man to transact the sale with a credit card. The distributor would then give Powergear their P.O. number, which would allow them to give you the part. Might take a few minutes, but everyone's happy.
Bob, Sherron & Kinsey (Goldendoodle)
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2014 Jeep Cherokee Limited
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Old 08-21-2011, 07:41 PM   #17
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I realize that there are always ways to resolve an issue if wanted. What really irked me (to use appropriate language) was they didn't care and just told me to leave their lobby and then walked away from me.
2015 Evergreen Bayhill

340 RK
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Old 01-29-2014, 05:17 PM   #18
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Angry It hasn't changed......

Three years later and Power Gear is NOT a consumer friendly company.
No replies to my emails, my motor replacement order through a distributor took two weeks.

If I ever pass through Mishawaka, IN I am going to pay a local hog farmer and order a nice load of manure for their front lawn.
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Old 01-29-2014, 07:09 PM   #19
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I had a problem with PG...a foot fell off one of my jacks while on the road. Still under warranty, emailed them, they said contact a dealer, did that...the dealer got the part and installed it. No charge from either PG or the dealer.
2014 American Eagle 45T
DD 13, 500 HP
Pulling a Honda CRV
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Old 01-30-2014, 08:56 AM   #20
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I'm with Cliff somewhere in the middle. Because of this great forum a. I knew they dealt only with dealers, many vendors are not set up for retail sales, b. I also knew they responded quickly to e mails, used them, very fast service in this respect. c. Their is no excuse for poor customer service other than the employee is not trained for retail or underpaid and frankly DGAS! I believe the coach manufacturer should have intervened on your behalf. JMO but well thought out.
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2012 Providence 42 M. Spartan Chassis, 450 ISL
Ford Edge toad, RM All Terrane, TST TPMS, SMI Air Force One, RVM95....
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