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Old 02-04-2025, 02:33 PM   #1
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Problem with TSD after update. Cannot contact.

Hi
I have used TSD from the beginning and love it not only because of the discount but because it can tell me where to go to fuel with diesel at a truck stop where I fit and can get the long squeegee and high pressure air. Here is the problem though.


The app updated. It wants my email and password which I did store in Roboform. It will not accept those.

There is a phone number on the card which I have used before but it has worn off over the years.

TSD Logistics does not answer calls, only takes messages Very strange for a big company.

I was given an email to reach them but it does not work.

If you have the number on the back of the card I could use it.

I will keep trying. Suggestions would be appreciated.
Thanks
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Old 02-04-2025, 02:37 PM   #2
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Try this number: 800.275.5089. Just talked with them a few days ago as I was having an issue accessing my account.
Email: support@myopenroads.com
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Old 02-04-2025, 03:04 PM   #3
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Quote:
Originally Posted by HighDesert View Post
Try this number: 800.275.5089. Just talked with them a few days ago as I was having an issue accessing my account.
Email: support@myopenroads.com

Thanks! Got a human that straightened it right out. Apparently since it was a security update the app deep sixed my password because it was not 12 digits long. All of my other contact info for them was outdated since I was an early sign up. They make finding fuel easy and they do save money.
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Old 02-05-2025, 12:53 PM   #4
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I know a LOT of people do everything on their phone. For me, the screen is so small and often APPS/websites are presented differently on phones. I tried to use the Open Roads APP on my phone and wouldn't open. I recalled that they had an update that required you to log back in. I tried a couple of times and then decided to change my password (part of the issue).

I still couldn't get back in. Finally, I waited until I was on my laptop and tried to login. This time I could see that in very small print that I had been locked out for 60 minutes. After a couple of hours I tried again. This time I used my new, longer password and everything worked. The new password requires more characters and types of characters.
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Old 02-06-2025, 08:50 AM   #5
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I have enjoyed having a TSD card since the early days. The folks there have always been friendly and eager to help. They have overcome problems and continued to enlist new places to add to the list. The app is, for me, half of the benefit. Anywhere in the country we can find out where to get Truckstop benefits and a decent discount. We are 34 feet and have a toad so pull through pumps, long handle windshield cleaners, high pressure air and a water hose are great. Once I got the phone number for fuel help they reset my password over the phone and got me straightened things out fast. I also got three emails from different parts of the company late in the day checking in with me.

I suspect that my difficulty was due to eager tech folks that look at ways to increase security without the faintest concept of there being a human with a bad signal that has to find fuel in the boonies and suddenly has lost the app and the password has been voided for not having 12 characters. If anything this is a problem of communication.

Long story. Sorry to bore you all. Thanks TSD
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