RV Trip Planning Discussions

Go Back   iRV2 Forums > iRV2.com COMMUNITY FORUMS > iRV2.com General Discussion
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 02-13-2020, 08:41 PM   #1
Junior Member
 
Join Date: Apr 2011
Posts: 26
Rand McNally Warning

Just want to warn other forum users of what I consider poor customer support. I purchased a Rand McNally GPS designed for RV use in approximately 2011. I purchased what they told me was "Lifetime Map Updates". For the last year my device has not updated the maps on the device. Today I contacted customer support and was informed that my device was "too old" and that map updates were no longer supported.

In my opinion, this is not what they advertised, nor what I thought I was paying for!
Decide for yourself, but Rand McNally will not receive any of my business in the future.
__________________

__________________
Firehoser 75
2011 Tango 256 RKS
Firehoser75 is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 02-13-2020, 08:50 PM   #2
Member
 
Join Date: Jan 2011
Posts: 34
I guess 9 years is a lifetime for a GPS.
__________________

2psnapod is offline   Reply With Quote
Old 02-13-2020, 10:19 PM   #3
Senior Member
 
Ray,IN's Avatar
 
Join Date: Aug 2001
Location: North America somewhere
Posts: 18,789
I have a RM RVND7730, purchased in 2013. I was told the same thing last year, by a man who could barely speak English, and refused to transfer me to his supervisor.


I called this afternoon to speak with a technician about my new RM RVND 7(and the 7730)not downloading map updates. The man I spoke with was very good at his job.He said the last RM map update was in 2019. After some information exchange, he said he needed to take control of my computer to work on the RVND 7, and asked me to hold. About 1 minute later the line went dead. Since he had requested my phone #, I assumed he'd call me. Still waiting.
I will call RM tech support again @ 1-877-446-4863 tomorrow.


NOTE: if you call after hours you get the man who can barely speak English.
__________________
2000 Winnebago Ultimate Freedom USQ40JD, ISC 8.3 Cummins 350, Spartan MM Chassis. USA IN 1SG 11B5MX,Infantry retired;Good Sam Life member,FMCA." My fellow Americans, ask not what your country can do for you, ask what you can do for your country. John F. Kennedy
Ray,IN is offline   Reply With Quote
Old 02-13-2020, 10:28 PM   #4
Community Administrator
 
NLOVNIT's Avatar


 
Tiffin Owners Club
Pond Piggies Club
LA Gulf Coast Campers
Outdoors RV Owners Club
Entegra Owners Club
Join Date: Mar 2002
Posts: 30,438
Blog Entries: 1
As with any device, "lifetime" is relative & subject to interpretation, especially by the mfr. What it means to a consumer is rarely what it means to the mfr. It usually means the supported lifetime of the device....emphasis on supported. Eventually all technological hardware/software gets too old & a company will not support it anymore. Take Windows releases for example. MS has ceased to support many of those.

Lori-
__________________
Lori & Dave - FMCA #F419886 | RV/MH Hall of Fame Lifetime Member
2018 Phaeton XSH 40 IH & 2014 CRV EX-L AWD, My iRV2 Photo Albums
2006 Bounder 36Z, 2004 Cougar 285EFS 5-r, 2000 Aerolite 25FBR TT
There is great need for a sarcasm font.
NLOVNIT is offline   Reply With Quote
Old 02-14-2020, 08:17 AM   #5
Senior Member
 
powercat_ras's Avatar
 
Winnebago Owners Club
Solo Rvers Club
Join Date: May 2015
Posts: 1,399
The Rand web site marketing their GPS Products still says that "Lifetime Maps" means that Rand will provide "annual" updates. Their tech support says there will be annual updates coming, but then they never actually come.

This is beyond frustrating, I guess on their cheaper GPS for RVs like the RVND-7 it's buyer beware ! ! !

I have two RVND-7 GPS and maps are still from 2017 on both. The PC app says they are both up to date. I opened a ticket with Rand and they quickly closed the ticket saying my units are up to date. In the remarks when closing the ticket, support said there would be an update "later this year".

Beware , the RVND-7 units are still being sold at Camping World for about $ 200 and there is NO DISCLOSURE about the out of date maps.

In my travels thru the USA there are getting to be more and more places that where maps from 2017 are wrong due to road reconstruction projects.
__________________
Randy - Manhattan, Kansas
2015 Vista 27N
2016 Honda HR-V
powercat_ras is offline   Reply With Quote
Old 02-14-2020, 08:25 AM   #6
Senior Member
 
EA37TS's Avatar
 
Join Date: Sep 2019
Posts: 115
Quote:
Originally Posted by 2psnapod View Post
I guess 9 years is a lifetime for a GPS.
In many areas "Lifetime" is defined as 7 years and that is the length that a lifetime warranty or service must cover. Beyond 7 years is at the good grace of the product manufacturer.
__________________
Dave & Kathy
2020 Entegra Accolade 37TS
2019 Jeep Grand Cherokee Trailhawk
EA37TS is offline   Reply With Quote
Old 02-14-2020, 08:30 AM   #7
Senior Member
 
DKRITTER's Avatar
 
Join Date: Aug 2013
Location: Haslet, Texas
Posts: 361
Should we talk about the Unlimited plans from Verizon too?
__________________
2013 Newmar Dutch Star 4318
2019 F150 KR
DKRITTER is offline   Reply With Quote
Old 02-14-2020, 08:31 AM   #8
Senior Member
 
RM Art's Avatar
 
Join Date: Feb 2019
Location: CA
Posts: 583
I have my personally invented tool items [masonry grout pressure injection tools - "EZ Build Masonry System"] I sell in retail outlets and on the net from my website. The actual legal definition of a product that states "Lifetime Guarantee" is seven [7] years. That is considered to be the "lifetime" span of a general product.
__________________
Happy is as Happy Does... Live'n, Luv'n, RV'n & Boat'n
1996 Tiffin Allegro 25T - "Sweetie"
RM Art is offline   Reply With Quote
Old 02-14-2020, 10:04 AM   #9
Senior Member
 
Ray,IN's Avatar
 
Join Date: Aug 2001
Location: North America somewhere
Posts: 18,789
Quote:
Originally Posted by powercat_ras View Post
The Rand web site marketing their GPS Products still says that "Lifetime Maps" means that Rand will provide "annual" updates. Their tech support says there will be annual updates coming, but then they never actually come.

This is beyond frustrating, I guess on their cheaper GPS for RVs like the RVND-7 it's buyer beware ! ! !

I have two RVND-7 GPS and maps are still from 2017 on both. The PC app says they are both up to date. I opened a ticket with Rand and they quickly closed the ticket saying my units are up to date. In the remarks when closing the ticket, support said there would be an update "later this year".

Beware , the RVND-7 units are still being sold at Camping World for about $ 200 and there is NO DISCLOSURE about the out of date maps.

In my travels thru the USA there are getting to be more and more places that where maps from 2017 are wrong due to road reconstruction projects.
I was told last afternoon the last map update was released in Nov 2019. I bought my RVND 7 Black Friday, it will not update the map, just sightseeing stuff.
Which reminds me, I've got to call again today.
__________________
2000 Winnebago Ultimate Freedom USQ40JD, ISC 8.3 Cummins 350, Spartan MM Chassis. USA IN 1SG 11B5MX,Infantry retired;Good Sam Life member,FMCA." My fellow Americans, ask not what your country can do for you, ask what you can do for your country. John F. Kennedy
Ray,IN is offline   Reply With Quote
Old 02-14-2020, 10:24 AM   #10
Moderator Emeritus
 
Gary RVRoamer's Avatar


 
Join Date: Jan 2000
Location: Silver Springs, FL. USA
Posts: 21,727
Quote:
The actual legal definition of a product that states "Lifetime Guarantee" is seven [7] years. That is considered to be the "lifetime" span of a general product.

Remember that the "law" here is civil suit (tort) law, where everything is subject to interpretation vs 'accepted industry standards" plus whatever may be explicitly written in a sales or warranty contract. And precedent (previous court decisions) is everything. The accepted "lifetime" of a piece of industrial equipment is probably much different than a consumer item. Electronic gadgets have advanced so quickly that several product generations may pass in 7 years. If the expected lifetime of a GPS needs to be established for legal purposes, the lawyers would call in GPS navigation industry experts to give opinions. Not consumers. The court would then decide whose opinion was a reasonable benchmark.
__________________
Gary Brinck
Former owner of 2004 American Tradition and several other RVs
Home is in the Ocala Nat'l Forest near Ocala, FL
Summers in Black Mountain, NC
Gary RVRoamer is offline   Reply With Quote
Old 02-14-2020, 11:17 AM   #11
Member
 
BYoshida's Avatar
 
Join Date: Oct 2018
Location: Northern VA
Posts: 76
Quote:
Originally Posted by Firehoser75 View Post
Just want to warn other forum users of what I consider poor customer support. I purchased a Rand McNally GPS designed for RV use in approximately 2011. I purchased what they told me was "Lifetime Map Updates". For the last year my device has not updated the maps on the device. Today I contacted customer support and was informed that my device was "too old" and that map updates were no longer supported.
:
This is normal for all GPS and other electronics. You can only update old hardware for so many years. Usually they don't have the hard drive space nor the memory to handle the newer software.
Magellan caught alot of flak for this some years ago when they came out with their "Lifetime" maps. Now you see in the fine print about device limits.
BYoshida is offline   Reply With Quote
Old 02-14-2020, 11:35 AM   #12
Member
 
Join Date: Feb 2020
Posts: 68
I can't speak to that particular Rand McNally GPS device (I do have the 7720 but no longer use it since I now have a built-in device in my RV and use Google Maps in my car), but the issue may well be the OS that the device is running.

When new OS releases are created they often stop supporting old hardware and thus can not even be installed on older devices. And new map updates are created to use the latest OS, so if the OS on a device is too old for the maps (and too new for the hardware on the GPS) the maps are no longer available. It is not so much the fault of the manufacturer (Rand McNally in this case), but rather the planned obsolesce of the electronics industry.

I see the same thing on some of my old (and now unused) phones. Can't even install some of the new apps because the OS on the phones is too old and can't update the phones because the hardware is too old for the OS.
AJMike is offline   Reply With Quote
Old 02-14-2020, 11:37 AM   #13
Senior Member
 
LarryJB's Avatar




 
Tiffin Owners Club
RV Trip Wizard
Join Date: Oct 2016
Location: Mountainburg, AR
Posts: 1,286
Anyone remember the old Midas Muffler commercial where the old guy drives in to a Midas Muffler shop in a Model T Ford and gets a new muffler for free and says "See you again boys!"? They don't do that anymore, but they still have the "lifetime" muffler. Everything is now considered "lifetime" of the product, not your lifetime. It is just the way it is. So if you are going to boycott every company for defining lifetime as the lifetime of the product, you are going to not be buying much. It's sad but true. I usually ask what is considered lifetime when a buy a big ticket item with a lifetime guarantee or update.
__________________
There are 10 types of people... Those that understand binary and those that don't.
_________________________
2018 Tiffin Phaeton 40AH/2018 Hyundai Elantra Sport Toad
LarryJB is offline   Reply With Quote
Old 02-14-2020, 11:55 AM   #14
Senior Member
 
EA37TS's Avatar
 
Join Date: Sep 2019
Posts: 115
I got rid of my Rand McNally GPS and bought a Garmin. IMHO the Garmin is a better unit. Solar the RM to a trucker looking for a backup system.
__________________

__________________
Dave & Kathy
2020 Entegra Accolade 37TS
2019 Jeep Grand Cherokee Trailhawk
EA37TS is offline   Reply With Quote
Reply



Currently Active Users Viewing This Thread: 9 (4 members and 5 guests)
Bob Neal, Danny Clauss, RVingChances, toysrus2
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Rand McNally RVND7730 + Rand McNally dock Ray,IN Technology: Internet, TV, Satellite, Cell Phones, etc. 4 12-04-2014 04:15 PM
Rand McNally RV GPS bgsc Technology: Internet, TV, Satellite, Cell Phones, etc. 40 09-13-2012 08:47 AM
Rand Mcnally 5510 GPS johnpitti iRV2.com General Discussion 2 09-06-2011 07:29 AM
Rand McNally GPS GaryKD Technology: Internet, TV, Satellite, Cell Phones, etc. 0 05-11-2011 06:01 PM
Rand McNally TND 700 GPS Pro's & Con's lllkrob Technology: Internet, TV, Satellite, Cell Phones, etc. 2 11-18-2010 07:51 PM

» Featured Campgrounds

Reviews provided by


All times are GMT -6. The time now is 06:21 PM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2020, vBulletin Solutions, Inc.
×