View Poll Results: How do you rate your CW service experience?
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1 Very unsatisfactory
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18 |
40.91% |
2 Not so good
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6 |
13.64% |
3 Average
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11 |
25.00% |
4 Above average
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4 |
9.09% |
5 Highly satisfactory
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5 |
11.36% |
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03-08-2021, 01:55 AM
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#15
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Senior Member
Damon Owners Club
Join Date: Jun 2017
Posts: 525
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I live in a 55+ community. Most of my neighbors are very well off and have some pretty nice RVs. Two of my close neighbors bought from the local CW and have swore they will never sit foot there again.
I didnt ask for details.
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03-08-2021, 08:02 AM
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#16
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Senior Member
Nor'easters Club Entegra Owners Club
Join Date: Feb 2021
Location: Finleyville, PA
Posts: 368
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Gonna have to say N/A.
The dealer told me that I shouldn't worry about the low OCCC on a coach that I was looking for, because I didn't need to boondock anyway and should stick to full hookup camping.
__________________
Ron and Deb
2020 Entegra Qwest 24L
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03-08-2021, 09:01 AM
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#17
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Senior Member
Join Date: Jun 2019
Posts: 690
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Last fall when I needed an awning strut repair done I couldn't get a schedule from the person that took my phone call, nor even if they would be willing to take the job. He promised to call right back. No call. I called again the next day, same response. I immediately called an independent shop and he was able to schedule me in, said it would take about 3 to 4 weeks to repair due to how busy it was, and to bring it in the next day. It took 5 weeks due to the incorrect part was shipped to the shop.
3 weeks later CW finally called to tell me they could schedule me for repairs and to bring it in the next month. In fairness, all the other local dealers were extremely busy, but they at least told me they didn't know when they could get me in.
Yes, all the RV shops were extremely busy last fall. That is no excuse for the poor customer service from CW.
__________________
'18 Rockwood 2109S '17 Silverado 2500HD WT. Hookups? What hookups? Mountains, please.
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03-08-2021, 11:26 AM
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#18
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Senior Member
Join Date: Mar 2017
Location: Redmond, Or.
Posts: 1,684
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Had them do some work for me installing brake controller (when I was towing 5th wheel) in a brand new truck. Ended up cracking the battery, acid wicking down the wire, through the firewall (which they did not put any insulation to prevent wire chafing) and dripping on the floor and my foot. Went back, and they replaced the battery with the wrong battery and screwed up the battery cable. I have not, and never will, step foot in a CW again for service. I don't even buy from the as I can get the product faster and cheaper elsewhere. And now, I am getting buried in Gander Mountain ads from Lemonis!
__________________
2017 Tiffin Allegro Red 33AA
Cummins ISB 6.7 L
2020 Jeep Rubicon Unlimited
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03-08-2021, 01:43 PM
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#19
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Senior Member
Fleetwood Owners Club Freightliner Owners Club
Join Date: Nov 2010
Location: Texas
Posts: 4,283
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I don't have to rate them. Their reputation proceeds them.
__________________
Full Timers.
2015 Fleetwood Discovery 40E on a Freightliner XCS chassis with a Cummins ISL9 pulling 1 and/or 2 motorcycles, '07 Honda Accord OR a 17' Runabout Boat.
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03-10-2021, 06:57 AM
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#20
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Senior Member
Join Date: Oct 2013
Location: W Texas
Posts: 247
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Drove my coach in, had to have it towed out four months later and they did not fix what i took it in for. What was the question?
__________________
Danny & Kande 2010 Fleetwood Revolution 42T
Spartan K2, Cummins 8.9 ISL 400HP, Allison 3000
2018 GMC Sierra Z-71
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03-10-2021, 08:00 AM
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#21
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Senior Member
Join Date: Jun 2019
Posts: 690
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With all respect to you, MSHappy, but do you really believe that Lemonis will give a single hoot about a poll taken on a forum that competes with his own RV website and forum?
__________________
'18 Rockwood 2109S '17 Silverado 2500HD WT. Hookups? What hookups? Mountains, please.
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03-10-2021, 08:56 AM
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#22
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Senior Member/RVM #90
Monaco Owners Club
Join Date: Nov 2002
Location: Columbus, MS
Posts: 54,794
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Quote:
Originally Posted by HopsBrewster
With all respect to you, MSHappy, but do you really believe that Lemonis will give a single hoot about a poll taken on a forum that competes with his own RV website and forum?
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Yeah, I'm sure you're right, but I was to find out just what the percentage was of folks who have had an actual experience with CW!
__________________
Joe & Annette
Sometimes I sits and thinks, sometimes I just sits.....
2002 Monaco Windsor 40PBT, 2013 Honda CRV AWD
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03-10-2021, 08:58 AM
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#23
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Senior Member
Join Date: Dec 2019
Location: Bend,or
Posts: 471
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Got my slider hitch from them and had them install it.
I learned NEVER to use CW for anything but box items not easily obtained elsewhere in an emergency.
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03-15-2021, 01:23 PM
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#24
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Senior Member
Join Date: Nov 2015
Posts: 26,848
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Quote:
Originally Posted by HopsBrewster
With all respect to you, MSHappy, but do you really believe that Lemonis will give a single hoot about a poll taken on a forum that competes with his own RV website and forum?
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He doesn't care about Open Roads Site either!
__________________
I took my Medication today. HAVE YOU?
Dodge 3500 w/Tractor Motor
US NAVY---USS Decatur DDG-31
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