Originally Posted by LETMGROW
They made a verbal commitment to you the awnings would be installed in two weeks. They were not delivered within the time frame they set. (not you) I would be contacting your state's attorney general and the better business bureau and file a complaint and demand a full refund be credited to your credit card.
This is the correct answer. The dealership had a contract with you (verbal, but doesn't matter). They are in breach. The reason they are in breach doesn't matter.
You never said if you paid when they ordered, paid when you picked up the coach, or never paid.
Immediately file a dispute with your CC company. Reason for dispute is you never received what you ordered. No other reason necessary. If beyond 60 days from your CC statement date, you may be SOL with the CC company, but not always (personal experience speaking here). By all means post the name of the shop here. Keep everything factual, document everything if not already done, who you spoke to, when, what was discussed. I use a spreadsheet. Provide all your documentation to the dealership. Ask them to resolve the issue. BBB is a start, but since there money comes from the dealership and not you, the customer, you probably won't get any satisfaction from them. The BBB has the best ratings money can buy!
Ask me how I know.
State office of the Attorney General is a WONDERFUL resource. Businesses just HATE to get letters from the AG's office!
Once again, ask me how I know! Does the newspaper where the dealership is physically located have a complaints, or consumer protection column? Kind of like Ann Landers for consumer protection. If so, WRITE THEM! KEEP IT FACTUAL! Ask someone else to read it before you submit it, try and take emotion out of it. List name of dealership, name of service manager, etc BY NAME!
Good luck, and please let us know how it all turns out. . .