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Old 07-11-2014, 04:44 PM   #15
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Originally Posted by BFlinn181 View Post
Wow, we've got people recommending a ball bat, lawyers, and small claims court and he's not even talked to the shop owner yet!! Talk about being confrontational!
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Old 07-11-2014, 04:55 PM   #16
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Originally Posted by Denniscw View Post
Tell them you will take them to small claims court. You will have to be able to prove the damage was done by them. I always make service walk the vehicle (car or MH) and then write their findings on the work order, initial and date.
Don't want to steal this thread. But small claims court is a joke
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Old 07-11-2014, 05:02 PM   #17
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So as a RV shop owner, my first question is what was repaired on the refer? My second question is what make & model year is your rv? Next question is, are any of the tiles loose?

We don't even know the facts yet. Need to here the rest of the story.....
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Old 07-12-2014, 02:17 PM   #18
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Originally Posted by InfinityJim View Post
So as a RV shop owner, my first question is what was repaired on the refer? My second question is what make & model year is your rv? Next question is, are any of the tiles loose?

We don't even know the facts yet. Need to here the rest of the story.....
A shop owner that's interested in client retention as well as moderate insurance rates will ask to have the coach left in order for him to get a flooring person over to inspect the floor. That buys him time to get his facts and act together.

First thing would be to have the guys that worked the refer explain what they did, what they saw, whether something dropped...and try to replicate how the tiles got broken. Then, if the techs seem clean, call the flooring guy.

When a flooring guy comes over, he'll tap the tiles in order to verify that they are tight (high sound) or some are loose (dull sound). If all are good, then inspect cracks for dirt and debris...signs that the cracks have been there awhile.

If all are new cracks, then source the tiles and start to work. If tiles are loose and there's signs of aging in the cracked tiles, then the flooring guy becomes an expert witness.

Contact customer, explain the problem with the flooring, and have the flooring guy give an estimate to repair. As a shop owner, I would be as flexible as I could if results are inconclusive.

Like in baseball, good customer service means that the tie goes to the runner (customer). Unintended consequences is also why shops charge as much as they do for RV work.
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Old 07-13-2014, 04:00 PM   #19
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Had no choice.
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Old 07-13-2014, 04:08 PM   #20
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Our coach is a 2005 Newmar Mountainaire. We had a new cooling unit put in, so the refrigerator was pulled out. We had one crack in the floor that we were very aware of. There are now 7. We found more small ones. First of all, we definitely would not let them do the repair work. Next, we are working on the road and have already been here too long and have to move on for our work. We have taken very clear photos of the cracks and that's all we have. We can 't lose more money by hanging around and since we can not prove anything, we're willing to take a hit for the very small cracks and would just like to be compensated for the big ones.
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Old 07-13-2014, 06:44 PM   #21
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It would probably be unlikely that the same dye lot tile is still available. Thus, a new floor would be warranted.
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