Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
RV Trip Planning Discussions

Go Back   iRV2 Forums > iRV2.com COMMUNITY FORUMS > iRV2.com General Discussion
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
Reply
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
 
Thread Tools Search this Thread Display Modes
 
Old 01-10-2022, 11:24 AM   #1
Member
 
Join Date: Aug 2021
Posts: 30
RV Servicing ?

Can anyone explain the apparent typical RV service scenario which requires you to make an appointment 2-4 weeks in advance, then take the RV in, then wait another 2-3 weeks for it to be looked at? It's not waiting for something else to happen (like parts) - the RV just switches from waiting at my house to waiting at the dealer.

It seems illogical. An appointment to wait?

Even more silliness is that they actually give you a time of day for the appointment.

I can see the reason for the first wait, but not the second. This seems akin to the Seinfeld episode about the rental car place not actually reserving a car when you make a reservation.
kwiebe is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free!

iRV2.com RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 01-10-2022, 11:39 AM   #2
Senior Member
 
Workhorse Chassis Owner
Join Date: Jul 2005
Location: USA
Posts: 2,520
If it were the selling dealer and it was in for warranty work I might be distressed. Otherwise, for normal service, an oil change for example, there are many other venues.
__________________
TandW
TandW is online now   Reply With Quote
Old 01-10-2022, 11:40 AM   #3
Senior Member
 
Backcountry1's Avatar
 
Join Date: Aug 2021
Location: The Vast Tatanka Lands
Posts: 183
The most logical thing I can think of is that the dealership has limited amount of space, and a lot rvís that need/want to be worked on/serviced/warrantied. So the initial appointment is for room to sit on the lot while other rvís are worked on. (An rv that should take two days turns into 4 or 5 days of work)

It sucks thatís for sure, but I can see the dealerships point of view.
Backcountry1 is offline   Reply With Quote
Old 01-10-2022, 11:52 AM   #4
Senior Member
 
Newmar Owners Club
Join Date: Jun 2016
Location: Katy, TX
Posts: 770
Primarily very limited parts (and sometimes staff) availability, some RV repair shops in the Houston area doing the following:
1) Schedule an appointment to diagnose a maintenance problems
2) Keep the RV for 2-3 days to diagnose the problems and develop a repair plan
3) Have RV owner pick up their RV
4) Bring the RV back to the repair shop in 4-6 weeks depending on when parts arrive

Because it takes 4-6 weeks for parts to arrive combined with the big growth in RV ownership, RV repair shops don't have enough "land" to store RVs waiting for parts to arrive. Hence why RV owners are now faced with "double scheduling" for diagnosis and then 4-6 weeks later repairs.
__________________
Mike & Cindy in Katy, TX
2016 Newmar Ventana LE 4037
2016 Jeep Wrangler Unlimited Sahara
fagnaml is offline   Reply With Quote
Old 01-10-2022, 03:53 PM   #5
Moderator Emeritus
 
Gary RVRoamer's Avatar


 
Join Date: Jan 2000
Location: Silver Springs, FL. USA
Posts: 24,906
The logic is solely the convenience of the dealer/shop. They get your business by accepting your service request, than work on it when convenient for them. Meaning when a tech finishes his other jobs and needs another one. Then after a brief diagnosis, they order parts which may or may not arrive in a timely manner. Doesn't matter, because there are more RVs waiting for service. Then, when the parts eventually arrive, the tech can install them - at his convenience. As long as their lot has room to park lots of RVs, it's an ideal situation for the shop.



The only thing the appointment gets you is a slot on their waiting list. The only reason they say to "make an appointment" instead of "just bring it in" is that they have to allow time for other RVs to be completed to have room for yours.
__________________
Gary Brinck
Former owner of 2004 American Tradition and several other RVs
Home is in the Ocala Nat'l Forest near Ocala, FL
Gary RVRoamer is online now   Reply With Quote
Old 01-10-2022, 04:02 PM   #6
"Formerly Diplomat Don"
 
Dutch Star Don's Avatar
 
Newmar Owners Club
Join Date: Apr 2005
Location: Moorpark, Ca.
Posts: 20,386
I agree with Gary, it's all about profit. If they have several RV's in the que waiting for repair, they can plug them in as space and time becomes available. A mechanic finishes a job early on Wednesday and has four hours left in the day. The shop looks at what they have waiting and grabs a four-hour repair out of the lot. No lost time or money. It's also beneficial to the mechanic, who is getting paid by the job.

In my younger days, as a mechanic, I was always looking for the next repair job to make more money that week.
__________________
Don & Mary
2019 Newmar Dutch Star 4018 (Freightliner)
2019 Ford Raptor
Dutch Star Don is offline   Reply With Quote
Old 01-10-2022, 04:12 PM   #7
Senior Member/RVM #90
 
MSHappyCampers's Avatar


 
Monaco Owners Club
Join Date: Nov 2002
Location: Columbus, MS
Posts: 50,522
Quote:
Originally Posted by Gary RVRoamer View Post
The logic is solely the convenience of the dealer/shop. They get your business by accepting your service request, than work on it when convenient for them. Meaning when a tech finishes his other jobs and needs another one. Then after a brief diagnosis, they order parts which may or may not arrive in a timely manner. Doesn't matter, because there are more RVs waiting for service. Then, when the parts eventually arrive, the tech can install them - at his convenience. As long as their lot has room to park lots of RVs, it's an ideal situation for the shop.



The only thing the appointment gets you is a slot on their waiting list. The only reason they say to "make an appointment" instead of "just bring it in" is that they have to allow time for other RVs to be completed to have room for yours.
Sad but true!
__________________
Joe & Annette
Sometimes I sits and thinks, sometimes I just sits.....
2002 Monaco Windsor 40PBT, 2013 Honda CRV AWD
MSHappyCampers is offline   Reply With Quote
Old 01-10-2022, 04:26 PM   #8
Senior Member
 
Join Date: Jan 2015
Location: Prescott, Arizona
Posts: 3,547
Blog Entries: 6
I have a mobile diesel mechanic service mine and I always pay with Cash. I do get and keep receipts.
__________________
'04 Newmar MADP, 1100w of solar, Rubicon toad
ByeTheWay is offline   Reply With Quote
Old 01-11-2022, 11:39 AM   #9
Senior Member
 
Alan_Hepburn's Avatar


 
Fleetwood Owners Club
Workhorse Chassis Owner
Join Date: Feb 2000
Location: San Jose, Ca, USA
Posts: 2,192
The shop we use for all our maintenance/repairs seems to be unique: we schedule an appointment and drop the RV off. When writing up the work order the first question is "What are we working on?" and then they ask "When do you need it back?" - they have never failed to meet the schedule of that last question. I don't really care if they start working on it as soon as I drop it off - what's important is that I get it back when I need it...
__________________
Alan Hepburn - San Jose, Ca
2007 Bounder 35E being pushed by a 2020 Jeep Gladiator Sport S or a 2022 Jeep Wrangler Unlimited (JLU) Sport S
Alan_Hepburn is offline   Reply With Quote
Old 01-11-2022, 11:50 AM   #10
Senior Member
 
Join Date: Aug 2011
Location: Enjoying the Western States!
Posts: 15,992
It would be great if you (& others) would create a signature line that would appear on every post so that we know what year/kind of RV you have.

I went back to read your older posts & it seems you have a 2022 Fleetwood Flair V8 so I assume your dealer is doing warranty work.

You are correct for your specific issue: the dealer doesn't need all that time to get to you. If you're still able to drive it they should set up a definite repair time so that you could still use it while waiting.
__________________
Full-timed for 16 Years . . .
Traveled 8 yr in a 2004 Newmar Dutch Star 40' Diesel
& 8 yr in a 33' Travel Supreme 5th wheel
twogypsies is offline   Reply With Quote
Old 01-11-2022, 12:20 PM   #11
Senior Member
 
77Travco's Avatar
 
Join Date: Oct 2015
Location: Texas Hill Country
Posts: 1,433
This is why RV owners need to learn how to work on their own equipment.
Yes, even things that would be warranty work can easily be addressed better by the person who actually cares... the owner.
I have not once returned to my selling dealer after driving my coach off of the lot.

Things that I simply fixed myself...
Battery charger/inverter monitor issue
Kwikee step
Bay door latch
Support bolts for front cap
Roof seal issue
Gen-set muffler
VacuFlush system
Slide toppers
Grey tank vent
Washer/dryer connections
Furnace board

Those are a few off the top of my head.
Do yourself a favor and learn to do it yourself. It's not rocket science and you will do a better job than the RV tech trainees that most warranty work gets delegated to.

Just my 2 cents.
__________________
2017 Bounder 33C LX package 22K chassis
415cid V10 gasser / 6speed / Dana S130 with 5:38's
Towing 2018 F-150 Lariat 213cid V6TT / 10speed / 3:55's
77Travco is offline   Reply With Quote
Old 01-11-2022, 12:39 PM   #12
Senior Member
 
dizcom's Avatar


 
Freightliner Owners Club
Holiday Rambler Owners Club
Join Date: Jun 2021
Posts: 1,152
Big difference between warranty work, service contract work and pay for it yourself work. Also makes a difference whether the parts are in stock, easy to get, or need to be ordered or back ordered. I kind of understand where the dealers are coming from, and I kind of don't. There's very little incentive to make things less of a nebulous waiting game. If you don't bring your rig in, so what? There are plenty of other people that will. There's more work than they need right now so why would they be any better about things?


This is when I make my choices. When times are tough and dealers need customers, I can walk into any place and have 5 people handing me coffee and bending over backwards to get my business. It's how I get treated today that makes a difference to me. How I'm treated when they don't need my work or my money is going to be the deciding factor for the next time I need work or a new rig. If you're OK with rude techs, lack of responsiveness, and mystery repair times, then you're OK with me not coming back and letting others know to stay away.
__________________
2021 Holiday Rambler Armada 44LE
2021 Jeep Wrangler High Altitude toad w/Ready Brute Elite II
dizcom is online now   Reply With Quote
Old 01-11-2022, 01:53 PM   #13
Moderator Emeritus
 
Gary RVRoamer's Avatar


 
Join Date: Jan 2000
Location: Silver Springs, FL. USA
Posts: 24,906
There are shops that actually hold to appointments, but they probably aren't RV dealer shops. Truck repair centers, factory service shops, and appliance specialists tend to schedule their work carefully and hold to that schedule. Mobile services too, since they try to avoid making extra trips.


As long as there is a ultra-high demand for for Rv repairs & maintenance, the situation probably won't change. Neither will the quality of the work.
__________________
Gary Brinck
Former owner of 2004 American Tradition and several other RVs
Home is in the Ocala Nat'l Forest near Ocala, FL
Gary RVRoamer is online now   Reply With Quote
Old 01-11-2022, 05:45 PM   #14
Senior Member
 
Country Road's Avatar
 
Join Date: May 2021
Location: Brenham, Texas
Posts: 701
Quote:
Originally Posted by Gary RVRoamer View Post
There are shops that actually hold to appointments, but they probably aren't RV dealer shops. Truck repair centers, factory service shops, and appliance specialists tend to schedule their work carefully and hold to that schedule. Mobile services too, since they try to avoid making extra trips.


As long as there is a ultra-high demand for for Rv repairs & maintenance, the situation probably won't change. Neither will the quality of the work.
Bingo. In my home town, we have a truck center that will fix anything on your unit accept water and inside electrical problems. When they tell you to bring it in, they almost have you drive it into bay #3 or whatever.

Point is, find another place to take your unit.
Country Road is online now   Reply With Quote
Reply



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Servicing A/C on Ultimates CC38EL Winnebago Industries Owner's Forum 14 09-24-2007 03:55 PM
Air Dryer Servicing? LK23 Winnebago Industries Owner's Forum 17 10-28-2006 05:41 AM
Brake servicing dgerstel Alpine Coach Owner's Forum 2 10-14-2006 07:56 PM
Tire Servicing Issue Relaxing0802 MH-General Discussions & Problems 3 09-15-2006 11:53 AM
Lubricants for servicing Tony Berry Workhorse and Chevrolet Chassis Motorhome Forum 4 06-10-2006 06:39 AM

» Featured Campgrounds

Reviews provided by


All times are GMT -6. The time now is 08:19 AM.


Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2022, vBulletin Solutions, Inc.