RV500 owners please chime in on reliability

[kcaravelli]

Hi, I just had a Suburban SW12DE replaced with an RV500. I got it slightly used. The woman who had it originally installed only used it a couple times and got scared when she heard the gas come on. I paid $500 plus installation form a local tech.
I am having an issue with the unit getting hot enough and the manufacture seems very responsive to helping me. They are saying that my unit should be getting a bit hotter than it is.
Anyway, I was looking here in the forums and found this subject which was based on one fella's RV500 which was purchased back in 2000. Wow, that was really new technology back then and so I'm curious if people are seeing more reliability from the newer units, say 2010 and new or at least newer than 2000.
What year is your unit if you have one?
What types of issues have you had with it?
Has it been any more or less problematic in your full-time RV living than a typical hot water heater?
Do you have any particlur insights you would like to share about this product?
** I did have the tech fix my Suburban solinoid and replace the electic heating element in case this does not work out.
My Suburban will slide ride back if needed.
I have no intention of "fighting" this RV500.
I have very reasonble expectations and understand it strenghts and weaknesses.
I really like the unit but don't want to "sit on the phone" with the RV500 techs or replace numerous parts to keep it runniing.
Anyway, you get my point..please elaborate about the reliability of your RV500 in keeping in mind age of the unit and the likely hood that they may have worked out some of the bugs by now.....

[LadyFitz...]

Wow! In around 13 hours, you go from praising Precision Temps customer service to not wanting to deal with them. I'm still wondering just how used the unit you bought was. The story about it being removed because the woman who had it used it only a couple of times because she was scared when she heard it fire up sounds a lot like the car driven by a little old lady who only drove it on Sunday. I'm not accusing you of lying but the guy that sold it to you is highly suspect.

[kcaravelli]

How do I even respond to such a lame comment.