<BLOCKQUOTE class="ip-ubbcode-quote"><div class="ip-ubbcode-quote-title">quote:</div><div class="ip-ubbcode-quote-content">Originally posted by adj:
Sears treats their citizen-soldiers well so I tried to give them some business. The results are as follows.
Took my MW/Convection oven to Sears service for a 59 sec. cycle problem.
Received a verbal repair estimate of $412 a week later. Estimate included a $350 central processing unit (CPU). Told them I would research cost of new item prior to authorizing repair.
Discovered a new unit could be bought for as little as $555 including shipment. Also discovered that Sears parts retails the CPU for $161.
Denied repair and requested unit be shipped back. In the meantime, based on their diognosis, I ordered a CPU from a different vendor ($155 shipped).
Two weeks later, I received my MW and replaced the CPU. It didn't fix the problem. Did some checking and discovered a bad dampner motor. Replaced same with a $12.86 new one which solved the cycling problem.
I now have a spare CPU if ever needed.
Shame on Sears. If I would have authorized repair, I would have paid $412 for a dampner motor. </div></BLOCKQUOTE>
Sorry to hear of your experience. Guess you forgot the conclusion of this thread that you were part of back in September 07. The 59 second problem then was ultimately resolved with a damper motor replacement too.
I know it is hard to keep track of all the dragons that have been slain here but it is sometimes amazing what a search here will turn up.