Community Forums

RedneckExpress · 02-23-2009, 05:03 PM

This is link over to the current ongoing discussion pertaining to See Level's tank monitoring system.

What happened to the unit and Garnet's response to the product melting would be worth reading to all those that have the See Level Tank Monitoring system.

See Level Gauges = (potential) FIRE HAZARD! by Mooney

Gary RVRoamer · 02-23-2009, 05:16 PM

Garnet's response certainly does not inspire confidence.

beaverjim · 02-24-2009, 12:11 AM

thanks for the info. that was one of my next on the list to do!

RedneckExpress · 02-24-2009, 02:17 AM

I sent an email to the folks running rvupgrades.com as well and forwarded them the link to the discussion on the matter so that they were up to speed on the issue as well.

Ed-Sommers · 02-24-2009, 05:52 AM

I have a highly rated 30 amp solar charge controller go out on me in the same manner. I just replaced it and went on my way. "Stuff" happens and isolated cases of failure does not concern me - if it did I could not drive, fly, purchase ANY electrical item whether 12-24-or 120 volt (I use them all), eat or drink anything.

I also believe that they handled it poorly, IF the reported conversations are not prompted by emotion (no offense - it's a natural trait of the human species).

In other words, I am not going to go Ralph Nader on this!

Ed

David K · 02-24-2009, 05:55 AM

WOW -- I was thinking about changing out my system for their's -- was going to do this next week but, I don't want to be #3 of 10,001 installs. Gives one something to think about.

paz · 02-25-2009, 03:52 AM

From what I read on the post in the link, the problem seems to be with the optional pump switch. If you buy one of the panels without the switch (like we did) and/or if your RV uses a relay to operate the pump (like ours does), you should have no problem.

Although I believe SeeLevel makes a good product, I don't like their response to the problem at all. At the very least, I think they should have asked to see the damaged unit to try to determine what the problem was. If the problem is indeed with too much current draw from the pump, they should add this warning to their instructions.

SeeLevel could have serious liability issues if anyone is ever injured due to a fire that was caused by their product. "Failure to warn" (even against obvious misuse and abuse) is frequently cited by attorneys in an injury or wrongful death law suit. IMO, SeeLevel would most likely be found negligent because of their failure to warn.

Warpath · 02-25-2009, 05:54 AM

Just an update, Garnett has updated the pigtail for systems with the pump switch to include a fuse. They mentioned if you are running a high amperage pump you can contact them to get this updated pigtail.

As paz mentioned units without this feature do not require this.

We have worked with Garnett for the last 5 years and they are a company that absolutely stands behind their product. Could they have handled this differently, yeah for sure, but we are all human and sometimes ya make an error in judgement.

Bill

RedneckExpress · 02-25-2009, 02:13 PM

The big issue was no where in the documentation supplied with the system was their any note about the amperage limitations. Also, Mooney, had done a amperage test on his pump post-mortum on the see level and discovered it draws a maximum of 4-6 amps, usually less (Shurflo 4.0).

At the time of the incident the pump wasn't running, which is another area for where the confusion came from.