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Old 02-28-2017, 12:06 PM   #1
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Service & Maintenance?

Have had my JAYCO Pinnacle for just about a year. Purchased from a dealer 500 miles away that had the model w/options we were locking for. Out the door price was $12000 less then could get here at home.

Thus going back to the purchase dealer for warranty work is not feasible. In looking around at Jayco dealers closer to home the YELP & Google reviews for these dealerships (Camping World as well as a few others) are great when reviewing sales, but 1 star to horrid for service.

Seems nothing can get booked for 3-4 weeks if not more, then 1-2 weeks if lucky to get the work done. This does not include time to get any needed parts on hand.

We have already had the rig in for 3 months (Start to finish) for warranty repairs.

Just wondering if this is an industry standard and if so, why do you suppose they want to run an industry that way?

Just curious what your experiences have been. My options for service will expand once the warranty period expires.
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Old 02-28-2017, 02:29 PM   #2
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I learned quickly that the warranty is about useless. If and when warranty repairs are done, the quality of work may not be good. If you can't do your own repairs and maintenance, get a local mobile repair service and just pay the bill. A local guy runs his own business and must perform or he won't eat.
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Old 02-28-2017, 02:55 PM   #3
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When rv shopping last year, I read and heard many stories like yours. Hard to get in for warranty work, slow service, rig unavailable for weeks or months, etc. Such stories helped swayed me away from buying new; unavailable rig for weeks for a fullI timer is just. It workable. So I bought an older rv. If can do the work myself or hire anybody of my choosing.

I have heard that some mobile services are approved for some warranty work. It might be worth checking to see if a good one in your area can do the work for you under warranty.
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Old 02-28-2017, 06:48 PM   #4
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I''ve posted before that it really depends on the dealer. Reputation for service is as important as price shopping.
Carpenters Campers in Pensacola is very easy to work with in both areas. Bought my unit new in June 2015. During the 1st year I had several problems including the roof AC failed. Carpenters always accomadated my schedule and my Rv stayed overnight only 7 or 8 nights for that whole period. I had use of the RV while parts were on order and they scheduled repairs when technicians were available.
Often the complaints about the manufacturer are actually caused by the dealer. My dealer addressed all warranty repairs with Thor and had approval and parts before repairs were scheduled.
Carpenters advertises on their website they do warranty on most RV's regardless of where it was purchased and they give priority to someone on the road with a problem.
Of course, it doesn't hurt that I live 4 miles from the dealer.
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Old 03-01-2017, 07:48 AM   #5
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We have our rig on the road whenever we are "in country" and have had a nightmare of a time getting warranty work done. Every time we try we get told if you did not buy it here we won't work on it, or we can see you in 3 months or longer. At first I thought this was a Forest River problem (and a big one with them) but I am now seeing it with multiple other brands.
We now deal directly with Dynamax (Forest River division). We have the problem diagnosed in one place and have them ship the parts to the next place we will be at and help arrange an appointment at one of their "dealerships" So far, though frustrating and time consuming, this seems to be working. Heading to Tucson next week to get work done that was originally seen in Florida.
Makes me think about used next time


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Old 03-01-2017, 07:59 AM   #6
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When you try to get warranty service from a dealer that you did not purchase from, the experience won't be good! They will put you last on the list and keep bumping you back to that spot!
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Old 03-01-2017, 08:16 AM   #7
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We took our 16 Cougar back to where we bought it (CW) for some warrenty work. So So... Mainly one slide was not adjusted properly. Scrapped (sp?) on a furnace vent... Then took it to a local rv place, good things to hear from freinds,,, Will NOT go back... Sure the slide works better, but tearing up the furnace floor vent even more... Our old class A I did all the work... Guess as much as I hate too, I'll be doing any more work on our rv myself... GRRRRR .... I might add almost any rv seems to me will need work at some point. I'll do my own if I can.....
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