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Old 02-19-2019, 11:20 AM   #1
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Shockwarehouse.com

Anyone have any issues with this website?

Ordered 10 days ago. Called last week and they said the product would be back in stock last Friday and shipped to me same same day with 2 day ship time.

Still nothing...
Called again today after 20 minutes on hold they said that they will be this Friday in stock and then shipped. I said okwell can you speed up shipping for me and they said no 2 days is fast enough....?

Just curious, I paid through PayPal so not to concerned about the money but want the shocks....
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Old 02-19-2019, 11:32 AM   #2
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They can be slow and archaic, but never an issue with eventually receiving the order.
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Old 02-19-2019, 11:49 AM   #3
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Had the same issue. Reason given was back order. When i called said they just happen to be shipping them out that day?!
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Old 02-19-2019, 11:50 AM   #4
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How long did it take yall to get the product?
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Old 02-19-2019, 11:53 AM   #5
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Bout 30 days for mne!
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Old 02-19-2019, 11:58 AM   #6
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About 2 weeks for our most recent order.
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Old 02-19-2019, 01:06 PM   #7
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Ok well I am on day 10....
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Old 02-19-2019, 02:56 PM   #8
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I bought rears for my wife's Toyota FJC from SW. The shocks went from"in stock" to a nearly 3 week wait.
When I ordered shocks last year for motorhome, they were $7 each cheaper on Amazon and I had them in 3 days.
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Old 02-19-2019, 06:07 PM   #9
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Horrible experience for me , they strung me out for 3 weeks. Multiple calls and emails went unanswered. Cancelled my order and went to ultra RV products great CS and communication.

No affiliation.


https://www.ultrarvproducts.com/
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Old 02-19-2019, 08:47 PM   #10
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No real problems with them, issues maybe. Ordered shocks said to fit my motor home and they were back ordered for a few days. I got them about a week after ordering them, so not to bad. When I went to test fit the shocks found out the fronts would not fit and were totally different. In all fairness all catalogs list the shocks that were shipped as fitting, but my motor home a few others I have been told about had a different setup. No real problem they sent me a return label, but I will have to pay return shipping. Don't know about any other fee's right now. If you read there return policy you have to pick one of four reasons for the return. All options are something you did wrong. I am sure they sell a lot of shocks, and the prices are good, but they are about discounts not long term customer service. I went for easy to find and inexpensive and that's what I got.
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Old 02-20-2019, 08:37 AM   #11
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I've purchased several sets for pick trucks and they are shipped very quicly. I suspect that for a MH chassis that they may not be heavily stocked and their drop shipper wont have them in stock - so you wait. Their prices should usually be worth the wait - as long as they don't 'forget' your order.
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Old 02-20-2019, 09:14 AM   #12
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Many of the internet ordering sites ship direct from China, They will not tell you that, or the correct lead time. China just celebrated the New Year so not much happens for a month.
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Old 02-20-2019, 08:44 PM   #13
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Here is a link to the previous threads with many of them being complaints.


https://www.google.com/search?q=%22s...=12&gws_rd=ssl
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Old 02-22-2019, 10:10 AM   #14
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Just called... still on backorder another week
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