Community Forums

Lewis&Clark · 05-07-2016, 12:43 PM

Stereo System, IRV33. Had anyone tried to deal with a warranty issue? CD is running, no sound, "TRIED EVERYTHING!". All else works. Tks, D

nomad297 · 05-08-2016, 06:55 AM

Quote:

Originally Posted by ArcticFox

Stereo System, IRV33. Had anyone tried to deal with a warranty issue? CD is running, no sound, "TRIED EVERYTHING!". All else works. Tks, D

Call Todd Eash at Patrick Industries (sounds like Esh) at (574) 293-1521 and describe your problem to him. He will send you a new unit with a return shipping label for your bad unit. You will need to give him a credit card in case you never return your old unit, but he will not put a hold on the funds -- he will simply keep the number just in case. The iRV 33 is super easy to swap out.

Patrick Industries is a dream to work with. You will have your new iRV 33 within a few days and have it swapped out within 20 minutes of that.

Bruce

Lewis&Clark · 05-08-2016, 07:40 PM

Thank You, Bruce !! My new best friend!!! I will do as you explained and the DVD is now making a chattering noise...... I simply could not find anything - using my smart phone access to the web. I found Patrick but in using the 'contacts' it would only give me a trucking image.... Best, Doyle

nomad297 · 05-10-2016, 04:08 PM

You're welcome.

Did you call? If so, how did it go?

Bruce

RangeMaggotBob · 05-13-2016, 12:09 AM

Quote:

Originally Posted by nomad297

Call Todd Eash at Patrick Industries (sounds like Esh) at (574) 293-1521 and describe your problem to him. He will send you a new unit with a return shipping label for your bad unit. You will need to give him a credit card in case you never return your old unit, but he will not put a hold on the funds -- he will simply keep the number just in case. The iRV 33 is super easy to swap out.

Patrick Industries is a dream to work with. You will have your new iRV 33 within a few days and have it swapped out within 20 minutes of that.

Bruce

You won't get better customer service as with them. Five minute phone call, and we had our replacement in 3 days. Patrick Industries and Progressive Industries (surge protectors)- these guys are what good service is all about!