Community Forums

Mr_D · 07-10-2019, 12:58 PM

Anyone know what The Hartfords included roadside assistance covers? My Coach Net is coming due and I'm thinking about just using the Hartford since it's included with my MH ins. I called The Hartford customer service and all they could tell me was towing was covered if "disabled" but not what disabled meant.

MSHappyCampers · 07-10-2019, 01:01 PM

I would get the policy out and read the fine print on the towing. Those customer service reps can't be depended on!

Mr_D · 07-10-2019, 02:04 PM

Nothing in the policy papers other than it's a new item.

NCC-1701A · 07-10-2019, 03:33 PM

I don't know who The Hartford has for a call center, but I had Progressive and when I called for something as simple as a flat to be changed (new tire needed on site) the person on the other end of the phone literally did not know what a motorhome was. I had to explain it was a big bus kind of thing...think greyhound...and I needed a semi-type of tire service to bring out a new one and replace it on the road. Even after that, she kept trying to send me to RV sales dealerships until after about 20 minutes I just gave up and found a service on my own. Worthless.

So my point is just that hopefully, if the coverage is right, the people in the call center they use actually know what's needed on a big heavy 45' bus like you have.

beaverfever · 07-10-2019, 07:07 PM

Quote:

Originally Posted by Mr_D

Nothing in the policy papers other than it's a new item.

its not new. i have gotten a member card for it every year for at least 10 years.

never used it or really read it.i will stick with coach net.

Mr_D · 07-10-2019, 07:19 PM

I guess I should take picture of the policy inclusion as it very definately says it's a new coverage added to the motorhome policies.

bizzerbiz · 07-10-2019, 07:32 PM

I just got a quote yesterday for my 4 vehicles from Hartford. As a whole package the jeep which is my tow and the f350 were liability only. The Highlander and Dutch Star full coverage. Towing reimbursement included @ $75.00 per disablement, Highlander only. So there is your disablement phrase.
It's about 700 less for the 4 vehicles than what I'm paying but lacks in policy. I have roadside assistance anyways.

Mr_D · 07-10-2019, 07:37 PM

Must be a different policy as it specifically says motorhome and there is NO dollar limit stated.
Maybe it's something added for going through AARP.

BillJinOR · 07-10-2019, 08:44 PM

When I had Hartford 5 years ago thru aarp they sent out the “New” for your rv coverage notice a couple years before I dropped them so it sure ain’t “new” I called and got a clueless csr so I kept my ( at the time ) good Sam roadside policy. If you have the policy card they sent with the number to call for towing ( I no longer do ) call and ask who they are really .. all roadside services are contracted to just a few companies.

TXTiger · 07-10-2019, 08:54 PM

For $74 and a $50 membership fee you can have FMCA Roadside Assistance thru Safe Ride or for $99 and a $40 membership you can purchase the same Safe Ride coverage thru Escapees. I recommend that you have RA thru one of the above and not depend on you vehicle insurance.

egwilly · 07-11-2019, 04:41 PM

I called them a couple months ago about roadside for our fifth wheel. Sorry, no trailers are covered for that. They do insure it though.

They told me only motorhomes can get roadside. $75 per occurrence. Not sure about total miles and type of roadside service. If $75 is the limit for towing, I could see you writing a large check depending on how far the nearest repair facility is.

We are through AARP for Hartford.