Community Forums

ThePowells · 06-13-2017, 02:58 PM

After reading multiple and a deep discussion of one negative incident, I have developed a question based on the service failures that I have read about here and on ther forums...

Does anybody know, or has heard of a road service provider that will:

A) Have a provider network that can provide response to anyplace that you may travel within an hour?
B) Call you back every hour and check and see how it's going?
C) Have providers that will come and fix your equipment at the scene (if possible) and not upcharge the tires or parts that they bring out to make the repair and have every part that you may need stocked on their service truck?
D) If your equipment needs towing, tow it as far as you want?
E) Allow you as many service calls per year as you desire included in your yearly subscription?
F) If it is a coach issue, to send a RV tech who is capable of working on every model of every brand and have them respond 24X7?
G) Be able to find every little crossroads on every state maintained road in the US?

The reason I ask is that it seems that on every RV forum I read about the failures and these seem to be the most common failures that I see the complaints about, but then we never hear the providers side of the issue.

Bearing that in mind, who can recommend a provider that has a 100% customer service rating with no complaints either through an agency (BBB, Angies list, ect) or on any social media site?

Remember, I am only looking for the perfect one.

powderman · 06-13-2017, 03:02 PM

Good luck with that list.

cruzbill · 06-13-2017, 03:03 PM

Perfect? The industry operates on the sole principal of 'buyer beware'.

Not helpful, I know, but it'll be news to me if anyone comes up with a positive reply.
Hope for the best and prepare for the worst.

Ernie. · 06-13-2017, 04:03 PM

Holler if you find one, I'll be all over it.

travelboy · 06-13-2017, 05:41 PM

Well said!

dons2346 · 06-15-2017, 10:07 AM

"Bearing that in mind, who can recommend a provider that has a 100% customer service rating with no complaints either through an agency (BBB, Angies list, ect) or on any social media site?"

I think you should talk to a used car salesman, a motorhome salesman, or possibly an insurance salesman.

pilotspike · 06-15-2017, 01:19 PM

Think the elephant in the room is that no-one will want to pay for such a service. If there was a market for it there would be one already.

Boomertx · 06-17-2017, 10:42 AM

X2^

hohenwald48 · 06-17-2017, 11:52 AM

It seems that most young folks these days expect to get the service you describe from "Mommy 'n Daddy RV Towing Service" at no cost.

**TonyDi** · 06-17-2017, 12:23 PM

Point well made!!

aguablanco · 06-17-2017, 06:36 PM

Quote:

Originally Posted by ThePowells

After reading multiple and a deep discussion of one negative incident, I have developed a question based on the service failures that I have read about here and on ther forums...

Does anybody know, or has heard of a road service provider that will:

A) Have a provider network that can provide response to anyplace that you may travel within an hour?
B) Call you back every hour and check and see how it's going?
C) Have providers that will come and fix your equipment at the scene (if possible) and not upcharge the tires or parts that they bring out to make the repair and have every part that you may need stocked on their service truck?
D) If your equipment needs towing, tow it as far as you want?
E) Allow you as many service calls per year as you desire included in your yearly subscription?
F) If it is a coach issue, to send a RV tech who is capable of working on every model of every brand and have them respond 24X7?
G) Be able to find every little crossroads on every state maintained road in the US?

The reason I ask is that it seems that on every RV forum I read about the failures and these seem to be the most common failures that I see the complaints about, but then we never hear the providers side of the issue.

Bearing that in mind, who can recommend a provider that has a 100% customer service rating with no complaints either through an agency (BBB, Angies list, ect) or on any social media site?

Remember, I am only looking for the perfect one.

AND, you only want to pay $125.00 per year right? At the risk of sounding mean, your requirements are ridiculous and seem to be avoiding reality. Service as you desire would be priced exorbitantly, and rightly so. Heck, the service truck would have to be a semi and the tech would have to be an Einstein. Maybe RVing isn't for you.
RichH

UFO Pilot · 06-17-2017, 06:38 PM

Quote:

Originally Posted by aguablanco

AND, you only want to pay $125.00 per year right? At the risk of sounding mean, your requirements are ridiculous and seem to be avoiding reality. Service as you desire would be priced exorbitantly, and rightly so. Heck, the service truck would have to be a semi and the tech would have to be an Einstein. Maybe RVing isn't for you.
RichH

You know this is tongue in cheek, don't you?

ThePowells · 06-17-2017, 09:32 PM

Quote:

Originally Posted by aguablanco

AND, you only want to pay $125.00 per year right? At the risk of sounding mean, your requirements are ridiculous and seem to be avoiding reality. Service as you desire would be priced exorbitantly, and rightly so. Heck, the service truck would have to be a semi and the tech would have to be an Einstein. Maybe RVing isn't for you.
RichH

Actually I was thinking $99.99 per year if you take the 5 year special and then $125 for each year after that. Gotta get the front end of that ponzi scheme well positioned to cover the next wave.

birddog2you · 06-18-2017, 05:38 AM

I have a great service provider. Always on time, always has the equipment to fix whatever is broken, only $120 a year! Company name is Me Myself and I road service and repair. Friendly folks service with a smile.