Journey with Confidence RV GPS App RV Trip Planner RV LIFE Campground Reviews RV Maintenance Take a Speed Test Free 7 Day Trial ×
RV Trip Planning Discussions

Go Back   iRV2 Forums > COMMUNITY FORUMS > General Discussion
Click Here to Login
Join iRV2 Today

Mission Statement: Supporting thoughtful exchange of knowledge, values and experience among RV enthusiasts.
  This discussion is proudly sponsored by:
Please support our sponsors and let them know you heard about their products on iRV2
Thread Tools Search this Thread Display Modes
Old 10-02-2009, 01:08 PM   #1
Senior Member
gresults's Avatar
Workhorse Chassis Owner
Join Date: Jan 2009
Location: Houston, Texas
Posts: 259
The Worst Dealer Experience Ever...

Well I have held off this post for month in hopes that my dealer would come around and maybe they where just having a off day.

On the 08/26/09 I flew to Florida to pick up my New 2009 Georgie Boy Cruisemaster, It had been a long month waiting on th time from when I decided to purchase th MH and picking it up, Meaning the dealership had a more than month to prep it for my arrival.

During the intial inspection knobs on dash loose, rear wood hatch falling off under washer and dryer area, a few bulbs out, plastic protective films still on refrigerator and closet doors, rims had over spray on them and rear door damaged, no manuals,missing dvd remotes and only one set of keys.

Well we live in Texas took it in stride, alot of the things could be done myself, Well off to Disney and then home.

Well we find mufflers rusted out, got those replaced, had new keys made and sent bill off still no reimburstment on those, bought a remote off ebay for the DVD player and purchased new dvd for back tv.

Well go to change oil its a couple quarts low, so guess what they never even changed the oil prior to delivery or topped it off, not that I'm suprised.

I guess I had higher expectations, Well if you would like to visit one of there fine dealerships just look up Giant Recreation World on the net.

O by the way still no manuals of course they have been shipped to me they just don't know where they are, which is amazing I personally ship hundereds of packages a week all over the world and I can tell you normaly where they are even if lost.

I happened to get my salesman on the phone today, and started mentioning that the coach was a couple of quarts low on oil, he preceeded to tell me that well maybe it used that much on my trip more or less, I hope for my sake it didn't. I have a total of about 3300 miles on it and pretty sure it should be burning thru that kinda of oil.

I also mentioned they might want to review there checklist on delivery, since it appears alot of check boxes got over looked.

Well think the wife has a call back into the owner, not that that will help.

Other than the lack of stellar service, I am happy with the motorhome.
2009 Georgie Boy CruiseMaster UFO
Donald E. Ethredge
Houston, Texas
gresults is offline   Reply With Quote
Join the #1 RV Forum Today - It's Totally Free! RV Community - Are you about to start a new improvement on your RV or need some help with some maintenance? Do you need advice on what products to buy? Or maybe you can give others some advice? No matter where you fit in you'll find that iRV2 is a great community to join. Best of all it's totally FREE!

You are currently viewing our boards as a guest so you have limited access to our community. Please take the time to register and you will gain a lot of great new features including; the ability to participate in discussions, network with other RV owners, see fewer ads, upload photographs, create an RV blog, send private messages and so much, much more!

Old 10-03-2009, 05:30 AM   #2
Moderator Emeritus
Gary RVRoamer's Avatar

Join Date: Jan 2000
Location: West Palm Beach, FL. USA
Posts: 26,752
What a disappointment, but I can't say I am surprised. Most dealers do a very cursory job of the prep work, if they do any at all. Mostly it is "wait to see what the buyer complains about and just fix that".
Gary Brinck
Former owner of 2004 American Tradition and several other RVs
Home is West Palm Beach, FL
Gary RVRoamer is offline   Reply With Quote
Old 10-03-2009, 07:15 AM   #3
Senior Member
JC2's Avatar
Texas Boomers Club
Join Date: Dec 2003
Location: Mo/Texas
Posts: 3,555
What is the Dealers name so others may avoid them in the future?
I would also go to RV Service Review and see if they would accept a report on this dealer.
JC2 is offline   Reply With Quote
Old 10-03-2009, 07:57 AM   #4
Administrator in Memoriam
Route 66's Avatar

Newmar Owners Club
Retired Fire Service RVer's
Spartan Chassis
Join Date: May 2000
Location: Newark, DE
Posts: 25,898
Originally Posted by JC2 View Post
What is the Dealers name so others may avoid them in the future?
I would also go to RV Service Review and see if they would accept a report on this dealer.
RV Service Review
The dealer is identified in the OP
Adios, Dirk - '84 Real Lite Truck Camper, '86 Wilderness Cimarron TT, previously 4 years as a fulltimer in a '07 DSDP

Route 66 is offline   Reply With Quote
Old 10-03-2009, 08:14 AM   #5
Senior Member
Doug Sage's Avatar
Winnebago Owners Club
Workhorse Chassis Owner
Join Date: Mar 2001
Location: Originally from near Portland, OR
Posts: 699
I had a problem with one of my slides and took my motorhome back to the selling dealer, Olinger Travel Homes in Hillsboro Oregon. My slides operate by hydraulic rams. The actual mechanic who was going to do the repair, which included taking the slide out, took me out to the lot and pointed to the plastic loom that looks like a very large bicycle chain. This loom holds the wiring and keeps it from being pinched as the slide moves in and out. He then proceeded to tell me that this "chain" is connected to a gear under the RV and is what pulls the slide in and out. Yikes! Obviously he had no experience whatsoever with slides and how they work. There was not way I was going to let him touch our motorhome. We left and immediately made an appointment with the factory and had the repair done there. I will never return to this dealer and will certainly never buy a rig from them again.
Doug Sage
Full timers roaming the good old US of A
2007 Itasca Suncruiser 38J
2015 Jeep Cherokee Trailhawk
Doug Sage is offline   Reply With Quote
Old 10-03-2009, 09:37 AM   #6
Senior Member
RVRoadTrip's Avatar
Join Date: Sep 2009
Posts: 120
Giant Recreation World in case you missed it while reading... I had to read it a 2nd time to catch it
2004 Gulf Stream Conquest 6236 Ultra Limited Edition 24' Class C towing a 1999 Jeep Cherokee 4x4
RV Mods and Upgrades | The Blog - Full-Time RVing on a Budget |
RVRoadTrip is offline   Reply With Quote
Old 10-03-2009, 11:35 AM   #7
Senior Member
Roam America's Avatar
Texas Boomers Club
Join Date: Jan 2000
Location: Somewhere in the lower 48
Posts: 2,308
personally i stay away from those RV supercenters. in my experience a lot of what they sell are factory 2nds, buy backs, and repo's. occasionally they buy a bunch of inventory from a dealer that goes out of business; that in itself is not a bad thing.
John, Joyce and Zoie (our 17# Guard Dog)
2018 Ford F-450 KR / 2019 Mobile Suites 40KSSB4
Fulltiming since 2008 and loving it
Roam America is offline   Reply With Quote
Old 10-15-2009, 04:54 PM   #8
Senior Member
Join Date: Apr 2000
Location: Crossville,TN USA
Posts: 437
A friend of my son's was a tech. at a major dealer in New England. He and his family have recently relocated to FL and I do not know what dealer he is working for. Anyway , eh once said to me " here at the dealer we are the last assembly station for the manufacturer and you as the customer are in charge of final inspection". Sadly, I think there is a lot of truth in what he said. Be safe out there, Ken..
Ken Roberts is offline   Reply With Quote
Old 10-15-2009, 07:07 PM   #9
Senior Member
Lindsay Richards's Avatar
Join Date: Dec 2007
Location: Tavares, FL
Posts: 1,652
We bought our 1997 Rexhall Airbus from them in 2004 and had only a few problems. Discharged engine battery and dead coach battery. They had clean it up pretty well, but I think the previous owner was very good. They have several locations and we used the one at Melbourne. We had a 2 week haggling session on price. They also sell coachs on consignment, so you might have been buying from the owner and they just get a commission. They delievered it to me as I had a full arm cast and didn't feel right about driving it. Lots of dealers are cutting costs now and you have to go through with a fine tooth comb before signing on the dotted line. Good Luck with your new coach and hopefully you will learn to love it soon.
Lindsay Richards is offline   Reply With Quote
Old 10-15-2009, 07:58 PM   #10
Senior Member
roboniko's Avatar
Newmar Owners Club
Solo Rvers Club
Join Date: Mar 2009
Posts: 183
Although I cannot confirm this but it does make sense,however unfortunate it is. I have been told twice now that the dealers only get a limited amount of money from the manufacturer for PDI. What ever is found in PDI as to be fixed and on a limited amount, the dealer would lose money. However, if after the unit is delivered, then everything is under "warranty" and the dealer makes money on that! That is my take but again I can't confirm this as fact. It took 4 months to get all of my little stuff fixed. More stuff kept breaking and so fourth. I think it blows when you spend this kind of money to have so many things to fix. Guess they are playing the odds.
Tim Heinzen
2013 King Aire
'12 Jeep COD MWF
roboniko is offline   Reply With Quote
Old 10-16-2009, 03:26 PM   #11
Senior Member
Damon Owners Club
Join Date: Jun 2006
Location: Middletown,OH
Posts: 183
These behemoths are built to the lowest common standards mostly if the truth is known. I bought a '95' from the original owner, and found things he had tried to get fixed under warranty and they never got it right. The main thing on mine was the factory 'pros' had left a gap between the front cap and the rubber roof. To 'fix' it they just kept adding layers of caulk which kept 'cracking' open and allowing water to get it. I finally removed all of the old caulk, peeled back the rubber roof, replaced the bad luan wood and resealed it and covered the gap with 2" eterna bond. No more leak's.

I really feel for those that spend big bucks for a rig and then find all the shoddy work done. It doesn't surprise me that so many dealers and mfr's are now defunct.


Callsign: KD8W
hamdave is offline   Reply With Quote

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Baltimore Freightliner-Western Star Honored with Oasis Dealer of the Year Award DriVer RV Industry Press 2 12-05-2008 05:31 PM
New experience with GFI Gypsies2 Monaco Owner's Forum 10 07-14-2008 05:05 AM
Dealer Discounts off MSRP Ken & Patti C. Excel Owner's Forum 10 03-04-2008 12:25 AM
Dealer Selection jmlmeyer MH-General Discussions & Problems 8 10-19-2007 02:45 PM
WHSC, RV Dealer or DIY Oemtech Workhorse and Chevrolet Chassis Motorhome Forum 32 07-08-2007 06:45 PM

» Featured Campgrounds

Reviews provided by

All times are GMT -6. The time now is 03:44 PM.

Powered by vBulletin® Version 3.8.8 Beta 1
Copyright ©2000 - 2023, vBulletin Solutions, Inc.