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07-23-2014, 07:02 PM
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#29
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Senior Member
Holiday Rambler Owners Club
Join Date: Mar 2014
Location: Wainscott, New York
Posts: 113
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shop rate
The general public is totally unaware of the business costs that goes into the shop rate. Coming from the service industry and being a business owner I know something about it. The employees base wages, employer's share of social security, workman's compensation ( no small number by the way), disability insurance, liability insurance, building rent or mortgage, taxes, utilities, business license, unbillable expenses such as bookkeeping, building and equipment maintenance, employee's vacation and sick time, mechanical breakdown time and cost, cost of equipment....should I go on????? Even with the markup on parts and etc., I'm sure it is difficult to stay above water for any other service business.....so please think again when you complain about the "shop" rate. Tip the tech for great service!!!!
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Stan, Mary, Maggie the Canine Princess & Lucy Princess in Training
2013 Holiday Rambler Ambassador 36pft
2014 Cadillac SRX Toad
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07-23-2014, 07:12 PM
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#30
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Senior Member
Join Date: Feb 2014
Location: Kentucky
Posts: 437
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Quote:
Originally Posted by jesilvas
That's what I'm talking about
Such an uninformed comment. But I'll help: not all charge book hours. The techs only do the work. The service manager bills you. You also chose to take it in for work you can't/won't do. Not all techs, and most, don't get commission on parts sold/used..
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I have experience in dealerships, so I am not that ill informed.
I have had very good experiences with getting repairs, the few times
I have needed them, but am quite aware mechanics are not making minimum wage or less like food servers do.
They are getting a pretty good chunk of that 75-100 bucks an hour labor charge, and make a pretty good living.
If not, they need to move to another shop that pays better wages.
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07-23-2014, 07:28 PM
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#31
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Senior Member
Join Date: Jul 2012
Posts: 440
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Quote:
Originally Posted by IamJerryP
I have experience in dealerships, so I am not that ill informed.
I have had very good experiences with getting repairs, the few times
I have needed them, but am quite aware mechanics are not making minimum wage or less like food servers do.
They are getting a pretty good chunk of that 75-100 bucks an hour labor charge, and make a pretty good living.
If not, they need to move to another shop that pays better wages.
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Exactly, especially on the west coast where union wages and such drive up the cost of everything. For instance I just had a local truck & bus repair whom happens to do MH chassis work install four new Bilsteins on the MH. His labor rate is $80 hr. he charged me $867.00 otd and did it in two days. The local RV repair wanted $1700 for the same shocks and wanted it for two weeks, who got my business? I will not support gougers, their rate was $120 hr.
And while I didn't tip the repair shop or tech I did go back and thank him for a nice job he did and tell him how happy I was. I will refer others and told him that and he was happy. A happy customer with referrals is more valuable than a tip, tips are old school methodology that's time has been way over.
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2020 Northwood Nash 23D
2020 RAM 2500 Limited Cummins TD
2006 38' Damon Astoria DP 3595 Pacific Edition
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07-23-2014, 07:38 PM
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#32
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Senior Member
Join Date: Jun 2008
Location: Plano, TX
Posts: 107
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I normally do. And I make it quite clear to the service writer that he knows which line mechanics have the lowest re-do rates. To me it is worth an extra $20 to not have to bring something back. I also tell the tech as I give him the extra that if he takes care of me, I will take care of him and request he does all future work. Most of the time it is worth every dime extra. Have you ever calculated the cost to bring something back for a re-do of what wasn't done properly? JMHO
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2004 Dutch Star 3809
Spartan Chassis
370 Cummins 6c8.3
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07-23-2014, 07:45 PM
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#33
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Senior Member
Texas Boomers Club
Join Date: Dec 2003
Location: Mo/Texas
Posts: 3,555
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[QUOTE=jesilvas;2151319]That's what I'm talking about
They seem to enjoy it and I, of course, have a sample to check for freshness.
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07-23-2014, 07:47 PM
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#34
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Senior Member
Holiday Rambler Owners Club
Join Date: Mar 2014
Location: Wainscott, New York
Posts: 113
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If you found such a great savings it still would have been great for you to give him a tip plus the references.......both would mean a lot to a working man!
__________________
Stan, Mary, Maggie the Canine Princess & Lucy Princess in Training
2013 Holiday Rambler Ambassador 36pft
2014 Cadillac SRX Toad
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07-23-2014, 07:52 PM
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#35
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Senior Member
Join Date: Sep 2012
Posts: 4,232
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Quote:
Originally Posted by Planocat
Have you ever calculated the cost to bring something back for a re-do of what wasn't done properly? JMHO
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Hopefully warranty free
Quote:
Originally Posted by Razzman
His labor rate is $80 hr. he charged me $867.00 otd and did it in two days. The local RV repair wanted $1700 for the same shocks and wanted it for two weeks, who got my business? I will not support gougers, their rate was $120 hr.
And while I didn't tip the repair shop or tech I did go back and thank him for a nice job he did and tell him how happy I was. I will refer others and told him that and he was happy. A happy customer with referrals is more valuable than a tip, tips are old school methodology that's time has been way over.
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I don't see it as gouging, as see it as business. Yes, a mechanic with mechanic's rate can do certain things on MHs for a certain price. The RV business can do many things the mechanic can't, and they don't change labor rate per type of work or job performed. It's setting rules, and sticking to them.
And I definitely agree that having a referral is much better for business than tips.
Quote:
Originally Posted by IamJerryP
I have experience in dealerships, so I am not that ill informed.
I have had very good experiences with getting repairs, the few times
I have needed them, but am quite aware mechanics are not making minimum wage or less like food servers do.
They are getting a pretty good chunk of that 75-100 bucks an hour labor charge, and make a pretty good living.
If not, they need to move to another shop that pays better wages.
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We have a $95/hr rate, and I make what I do. As I stated, we are a small business, and I am more than happy staying with them. I know the in's and out's of our net and gross profits for YTD and previous years. I'm making the correct amount for the size of our business.
We are not a large company that, like other's to not be named, file TONS of false warranty claims to make more money, or have absurd mark ups on the trailers we sell.
It's not all about the wages, and I'm definitely not complaining.
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07-24-2014, 05:35 AM
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#36
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Senior Member
Join Date: Nov 2009
Posts: 2,043
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Quote:
Originally Posted by IamJerryP
.. am quite aware mechanics are not making minimum wage or less like food servers do.
They are getting a pretty good chunk of that 75-100 bucks an hour labor charge, and make a pretty good living. If not, they need to move to another shop that pays better wages.
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Ha! Sadly, even master certified RV techs at 99% of dealerships make less than 35k a year. It's amazing to me that the industry as a whole does not pay better especially considering the responsibility RV techs bear with so many complex systems involved.
__________________
94-Newmar Kountry Star 40-KSDP
Spartan/Cummins 8.3C-300HP/Allison 3060 WTEC-II/25yr RV Tech RVIA Certified/Onan-Cummins Certified
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07-24-2014, 07:09 AM
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#37
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Senior Member
Workhorse Chassis Owner
Join Date: Jun 2006
Location: Northwestern Montana
Posts: 3,512
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[QUOTE=JC2;2151416]
Quote:
Originally Posted by jesilvas
That's what I'm talking about
They seem to enjoy it and I, of course, have a sample to check for
freshness.
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BINGO!
Appreciated by the mechanic, and the customer,
__________________
Dieselclacker
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