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Old 10-18-2020, 05:19 PM   #71
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I took a Farm tractor in to a dealer for repair and they quoted me $485.00 for the repair. I went to pick it up and the bill was $800.00. I said I'm not paying that I'm only paying for what I signed for on the CONTRACT. They wouldn't release my tractor. I left and as time went buy I needed work done on my property so I hired people to do the tractor work I could have done had I had a tractor. Months later I sued the repair facility. Long story short the had to pay me the $3,000 I paid out for the work done by others, they didn't het a dime for their repairs as the judge cancelled that out. The judge made them return the tractor that afternoon which they did. They lost thousands trying to screw me out of hundreds.

Furthermore They lost two tractors I purchased from out of state ( they are a mile from me) and a lot of filters and hydraulic fluids.

Another repair facility "fixed" a duel fuel tank swith form tank to tank. Chrged me a few hundred dollars for the work. While still in the driveway of teh dealer it failed to work. I went back in said you charged me for a fix and it's not fixed. OK we'll take it back. I said not until you refund me my money for the failed fix - they did. I never went back and let them try again.

Third RV dealer I went to install sway bars on my Class C. Delers was two hour drive away. Got home to look at the work THEY WERE NEVER INSTALLED!. I called complained and the manager said bring it ack so we can look at it, I said sure but you will pay for my fuel there and back - they agreed to pay me $100.00 for fuel. Inspection showed no wrok done full refund.
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Old 10-18-2020, 05:30 PM   #72
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Good reply

Quote:
Originally Posted by Skip426 View Post
OK , so they are looking at the front hubs and discover a brake issue ; to me that sounds pretty straight forward , they're within inches of the front brakes and see a problem.

They are preparing an estimate . Sounds ok , they haven't started a repair .
Did you ask what the bill was to this point ?

Don't panic , until you see the issue ( ask for photos of what they're seeing !) and find out what the bill is so far.
Good Reply.
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Old 10-18-2020, 05:55 PM   #73
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Originally Posted by solo_rv_guy View Post
it's an estimate. A repair is elective, it's up to you to proceed or not.
in my part of the world(washington state) a shop has to contack you for any additional repairs over the estimate on work order of items authorized. The shop can go 10% over with out a call.
If a shop does work that is not authorized they can not remove any parts they added. It becomes the property of the owner.
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Old 10-18-2020, 07:02 PM   #74
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Estimated Charges ONLY

To be clear... I’m did call the BBB and lodged a complaint and I called the California consumer protection agency (or something like that), and lodged a complaint. That agency started an investigation into his business.

He did no work on my RV, in fact they detailed major required work to the tune of $2k+ that turned out to be a bad fuse-which I figured out myself-and I’m no mechanicalsurgeon!
I chalked it up to a lesson.
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Old 10-18-2020, 07:29 PM   #75
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brakes

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Originally Posted by Skip426 View Post
OK , so they are looking at the front hubs and discover a brake issue ; to me that sounds pretty straight forward , they're within inches of the front brakes and see a problem.

They are preparing an estimate . Sounds ok , they haven't started a repair .
Did you ask what the bill was to this point ?

Don't panic , until you see the issue ( ask for photos of what they're seeing !) and find out what the bill is so far.
call the better business bureau they have to get your permission to do the work
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Old 10-18-2020, 07:57 PM   #76
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Police, suing, thieves, BBB

PEOPLE....It's over !!!The OP is satisfied. He got way ahead of himself, and evidently dreamed the stuff that he expected to be charged for. The shop did NOT do a thing wrong. However JMHO..After all the worry with the first shop....Was STOOPID to tell the second shop what he did. MOMCAT
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Old 10-18-2020, 07:59 PM   #77
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Brakes shoes are covered under manufacturers defect warranty. Wearing out a part is not covered. In Utah, a verbal estimate is binding and any additional work not agreed to is on the house. We also have bait and switch laws. Call the state capitol and talk to consumer affairs ombudsman. Local TV stations get results when businesses are accused of fraud on the 10 o’clock news.
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Old 10-19-2020, 07:03 AM   #78
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Originally Posted by RonLC View Post
They did too charge me with squat. I asked for and paid for an oil change. I had two warranty items that they tried to charge me for: fixing the city horn and checking the oil filled hubs for leaks. The city horn wire had jarred loose and they wanted to charge for plugging it in, which took at most one minute The hub oil level was OK but they tried to charge me for pulling one hub cap.

The main thing I am pissed about is Merator said that the little piece missing from the brake shoe was caused by a road hazard so they denied the claim so then FL did too.

As far as danger is concerned I took the coach to a heavy truck front end specialist this morning to see what is really going on and to do what is necessary to fix it.


You all keep piling on. I love humans and their opinions.

Do you have a pic of the shoe after it was removed????
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Old 10-19-2020, 07:51 AM   #79
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Boy was I ever wrong. They said that they had to get Meritor's approval to fix. That was denied by Meritor.

As an aside they quoted me $275.00 to change the air dryer filter. Filters are on line and it takes about 10 minutes to change.

Then to go on, it was in the shop for a couple of warranty items...City horn did not work. They tried to charge me $100 fir plugging it back in. I asked them pop the front hub caps to see if the oil seals were leaking. Another $100. I refused to pay for these two and they gave in.

Time to name names. South Port Truck Group in Ft. Myers, FL
Well, there is your problem. Southport Truck is the absolute WORST shop I have ever worked with. They charged me more than $4,000 for (repeated) "trial and error" attempts to resolve a problem and still never resolved it. I took the rig to FCCC in Gaffney and they made it right in just an hour or two.

Made worse, they charge approximately 125% of the "counter" price for any parts that are installed in the shop. (In other words, I'd save money if I went to the parts counter, bought the part, and took it around to the shop telling them to install it.)

And once they installed a used part and charged me full boat for a new one.

Under NO circumstances would I *EVER* darken the door of any Southport shop.
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Old 10-19-2020, 09:04 AM   #80
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If the brake shoe broke I would argue that it is because it was defective, not worn and therefore should be covered by warranty.
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Old 10-19-2020, 05:54 PM   #81
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Originally Posted by GypsyR View Post
Pretty interesting thread. I have a bit of an issue with this though: "They had no reason or authorization to look at the brakes." Brakes are a HUGE safety issue and need regular inspection/maintenance/replacement. You asked them to do a simple sounding inspection of the hubs. I think it reasonable that the mechanic might assume since you did not/would not/could not do that particular small job yourself then you are probably not the kind of person that keeps a close actual eye on his brake condition. Therefore he gave them a quick look. Would you really want someone not too? Car dealers often tout things like a "12 point inspection" as a bonus to an oil change.

Personally if I had any kind of issue with equipment that affected my ability to stop and control my huge vehicle I would surely hope anyone charged with servicing it would be kind enough to bother to check and make sure nothing important was falling off or something. And inform me of any potential problem they might have spotted. I can think less of these folks for dubious business practices but not for giving the vehicle a bit of a go over while it was in for service. I call that at least a mark in their favor.



Every one is saying what the shop should due, FREE. You must also take the mechanic into the mix. 1) is it the shops normal to give your coach the once over 2) how much of a once over 3) Is this a flat rate shop(the mechanic only gets paid for the work they do, they do not get paid for LOOKING, 4)If they do give you the once over it is to SELL you more work.
If it is the shops normal to give your coach the once over, it will be advertised, along with what they check. Nobody does something for nothing any more.
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Old 10-19-2020, 07:50 PM   #82
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Quote:
Originally Posted by twinboat View Post
What charges ? They are working up an estimate.
Exactly! Send them a thank you.
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Old 10-27-2020, 10:28 AM   #83
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Ok, so after all this give and take on the problem, the fix, the dealer, the warranty, etc., the OP gets the rig fixed at the tried and true old school shop, and what? doesn't tell us what was repaired, at what cost, and the possible cause to the issue. [mod edit]

Probably cost $1500 +.
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Old 10-29-2020, 02:35 PM   #84
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there is no repair shop that has a legal authority to keep you from moving your vehicle because of a safety issue.
if you read the law, and i have, because i ran a rv service shop for a winnebago dealership,
you have a legal responsibility to warn the customer that it should not be driven because of the problem, and can give him an estimate of the cost of the repair. thats the extent of the shops responsibility. i also requested a signature indicating that i had warned the owner of the problem. that released my shop from legal problems later..
if you insist that you can keep his coach is where the lawsuits begin.
a. shop has no legal right to seize and hold a vehicle because of a mechanical problem.
what if the owner wants another shop to fix it. they can have it towed there. where does that leave the shop that has it.
its a can of worms that isnt worth opening.
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