Originally Posted by SarahW
Unbelievable! Sorry that happened to you, Bud. We started our search for an RV with them, but didn't purchase there.
I thought my salesman was terrific and honest. I was very well treated throughout the sales process. The prep was thorough and my coach was sparkling clean when I picked it up. The In-Motion Satellite was registered and ready for use.
The fuel tank was almost empty (I would have expected a little more fuel). That was the only down-side of the entire sales event.
I have to say, my wife and I keep immaculate care of this coach. You could almost eat from the floor (and my grand baby has)! This coach was as expensive as our house and it was (and still is) our first Class A DP.
A year later after purchase, I was prepping for a trip and decided to get the generator serviced and the engine oil and transmission fluid changed. Also, I needed two cracked floor tiles replaced. I had 6 tiles from the original sale.
In a call to Demontrond North, they were pretty full up and suggested that I take the coach to Demontrond South, which was actually closer to me. I didn't think of the South because they don't sell Monaco coaches.
Monaco had announced that they were going bankrupt. The service rep said that he was going to order the tiles from Monaco while they still had them - and it made sense to me. Warranty would pay for the tiles and I would still have my 6 tiles for the future.
One month of delay turned into another and we were bumping up against the time I was leaving on our trip. They had not even serviced the Gen Set. I told them I was pulling the coach out and taking it somewhere else. That's when I found that my coach was somebody's living quarters.
I suspect this person "moves" from one coach to another that is being serviced, and if you think about it, the service department had to know and allow it - after all, they keep the keys!. Maybe it was/is a service tech, who knows.
My coach was filthy throughout the coach, front to back. My supplies, like hand towels and soap, were used up. All of my paper plates, cups, etc. were either used up or almost all used. My cloth shower towels were damp, moldy, and thrown in a corner. The shower was nasty with soap and black streaks on the walls and floor. The shower door was off track. The sink was dirty with my used-up shaving cream. (I threw mine and my wife's toothbrushes away just for safety's sake, as I did with the hair brushes and disposable razors.)
There was trash and liquor bottles discarded beneath the couch. My new (and irreplaceable) bedspread was soiled from some sort of liquid spill and ruined. The carpet throughout the coach had black nasty footprints. The rear sliding mirrored closet door was off track and the latch was broken.
If you search my posts, you'll see that I tried, and failed, to find an identical bedspread.
My full propane tank was almost empty.
And, of course, the tiles weren't replaced. Now I had 5 cracked tiles, not 2. Some of the grout had been removed, and the adjoining tiles were scored and damaged (chipped).
I took pictures and sent copies and a certified letter to the Service Department manager, copied to the D. North Service Department manager, and the General Manager of Demontrond North. When I received no answer, I called all the way to the General Manager. They denied that it happened and refused to take any action at all. I wasn't asking for replacement. I wanted an apology! Well, I would still like an identical bedspread. I liked the original one.
And, as I mentioned in another post, my Garmin 880, iPhone headsets, and some other small stuff was missing...a headset flashlight, a small handheld flashlight, some fuses, a little electrical kit with electrical connectors, a tester, etc. I liked that Garmin. I had lifetime map updates that I had paid for.
All in all, a learning experience for me. Now we even clean our cars out completely (and I mean completely) if we are turning them in to the respective dealerships.
When I turn my coach in, it is as empty as if it was brand new. I don't even leave paper towels. I even take the TV remotes.
I feel like my coach is safer parked in unattended storage than in a service bay.
Next year we plan to "upgrade" our coach to a tag axle something. What do you think are the chances that this dealership will get my business?