Community Forums

Captain Dave · 10-18-2016, 08:33 PM

Hello All,
Getting ready to buy a new MH very soon and wanted to see if anyone has had any dealings with Giant Receational World and their life time warranty. Have a good dealership nearby that we want to use but if their claims about warranties are true it seems hard to pass up.

Camper Ken · 10-18-2016, 09:00 PM

Quote:

Originally Posted by Captain Dave

Hello All,
Getting ready to buy a new MH very soon and wanted to see if anyone has had any dealings with Giant Receational World and their life time warranty. Have a good dealership nearby that we want to use but if their claims about warranties are true it seems hard to pass up.

Get ALL the details in writing regarding what exactly is covered and for how long. Lifetime sometimes does not mean your lifetime, but rather the expected lifetime of the item in question. Post back here with more info. I'm very interested in this "lifetime" warranty.

Ray,IN · 10-20-2016, 10:50 PM

If it sounds too good to be true__ it probably is. Do as camper ken said, and get the details in writing, signed by the general manager or owner.

Arch Hoagland · 10-21-2016, 12:38 AM

Lifetime RV Warranty

Hmmm. I'd buy from them in a heartbeat if I believed this.

Looks legit, however I've been fooled once too often.

I'd like to see the written warranty and I'd also go to the service department and talk to some of the customers in there for service and listen to what they say.

Brian W · 10-21-2016, 05:40 AM

Note the part that says ALL maintenance must be performed by them. How much does it cost to have the engine serviced? How much for the generator to be serviced? Chassis serviced? Roof maintenance? Exterior sealant inspection? You get the idea.

If they charge standard shop rates of $120 an hour to change the oil you are looking at 200-300 for an engine service, 200-300 for generator every 150 hours of use, and same with other possible required maintenance. Adds up quickly.

This sounds to me like they are having you pay for an extended service contract without you knowing it. I would want to see their required maintenance schedule and all associated costs before even considering this as a benefit.

**Spdracr39** · 10-21-2016, 07:50 AM

Quote:

Originally Posted by Brian W

Note the part that says ALL maintenance must be performed by them. How much does it cost to have the engine serviced? How much for the generator to be serviced? Chassis serviced? Roof maintenance? Exterior sealant inspection? You get the idea.

If they charge standard shop rates of $120 an hour to change the oil you are looking at 200-300 for an engine service, 200-300 for generator every 150 hours of use, and same with other possible required maintenance. Adds up quickly.

This sounds to me like they are having you pay for an extended service contract without you knowing it. I would want to see their required maintenance schedule and all associated costs before even considering this as a benefit.

Yep they are hedging their bet on making a lot of money on regular maintenance and hoping you will miss one.

Gary RVRoamer · 10-21-2016, 09:53 AM

Quote:

Note the part that says ALL maintenance must be performed by them.

The FAQ just says the maintenance must be done by a professional shop and that DIY does not qualify. I don't see where it says that maintenance must be done at Giant RV. It also says you can get repairs authorized at any professional location.

Still, if they are strict about "all required maintenance", that could be both expensive and an easy cop-out. Each appliance typically has a maintenance requirement that is extremely conservative, e.g. an annual cleaning and inspection of a water heater, a/c unit, furnace, etc.

Brian W · 10-21-2016, 10:33 AM

Quote:

Originally Posted by Gary RVRoamer

The FAQ just says the maintenance must be done by a professional shop and that DIY does not qualify. I don't see where it says that maintenance must be done at Giant RV. It also says you can get repairs authorized at any professional location.

Still, if they are strict about "all required maintenance", that could be both expensive and an easy cop-out. Each appliance typically has a maintenance requirement that is extremely conservative, e.g. an annual cleaning and inspection of a water heater, a/c unit, furnace, etc.

Yeah , I missed that part. Thanks for the catch. I would like to see the fine print on what constitutes a professional shop.

Arctic Owl · 10-21-2016, 11:33 AM

I always remember, "Warranty is found between wailing and weeping" in the dictionary.

Reg

wingnut60 · 10-21-2016, 01:33 PM

In wading thru the video, it mentions 'any covered item'--therein is a real out...
Is a copy of the warranty available to look over without buying it?

Captain Dave · 10-23-2016, 02:04 PM

Thanks everyone. It does look like the maintenance that needs to be done is very hard to keep up with and could be an easy out for them.

TXredfish · 10-25-2016, 06:28 PM

I went to a RV dealer which had the lifetime warranty. The requirement was to have maintenance service done each year at a cost of about $250. Not impressed so ended up buying elsewhere. Not really using that lifetime warranty as a buying point but they really did not have the trailer I wanted.

MisterT · 10-25-2016, 06:40 PM

my understanding is that it is a sales tool - a third party service contract/insurance policy with a requirement that all work be performed by the dealer itself.

on the surface that may sound appealing to think that you can have a 'forever' warranty, but the fact is that it MUST be financed by someone - that someone is YOU.

Here's what it really is:
You are financing future potential service repairs/warranty covered items UP-FRONT, even if you may NEVER NEED TO USE THEM. That is called INSURANCE.
The fine print will also help you realize what few items are actually 'covered'.