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Miamicamper · 06-11-2020, 07:12 PM

So I have a brand new 2020 Bounder and I get to the campsite and the auto leveling jacks started to go down and about halfway I get an error message on the control board saying low voltage.

I called Lippert (the jacks manufacturer) and they told me my battery must be low but I checked and it is fine. I then remembered I have Coachnet and so I called them and they are going to send a mobile repair guy tomorrow to check it out.

My question is since i am still under the one year warranty of Fleetwood, do these big motorhome companies typically reimburse you for any mobile work? I would normally drive it to a "certified repair shop" but seeing how my jacks are halfway down I can't do that.

This isn't necessarily a Fleetwood question, I am just generally asking if most of these big manufacturers honor the warranty this way. Because right now my jacks won't extend or retract. They are just stuck and the controls just say low voltage. Thank you

Gary RVRoamer · 06-11-2020, 07:53 PM

Not unless they specifically pre-authorized you to get service other than from an authorized Fleetwood dealer. And they usually want to pay the repair service directly, at a rate they determine. Few mobile techs will accept that, though. You can still try to get authorization now, but you need it before any actual repair is done.

Gary RVRoamer · 06-11-2020, 07:55 PM

"Low Voltage" almost surely is that, though the cause could be a bad wire connection somewhere. Do you have the engine running when you operate the jacks (as per the coach operating instructions)? And did you check the chassis battery (that is what powers the jacks).

Miamicamper · 06-11-2020, 08:00 PM

Quote:

Originally Posted by Gary RVRoamer

"Low Voltage" almost surely is that, though the cause could be a bad wire connection somewhere. Do you have the engine running when you operate the jacks (as per the coach operating instructions)? And did you check the chassis battery (that is what powers the jacks).

Hey, thanks for the reply. Yes, I have the engine on and I assumed it was the battery too since I haven't driven it in a while, but the battery has been tested and it is fine.

azpete · 06-12-2020, 07:45 AM

pre authorization is almost always required for any warranty repair. its best to get that if you want to be reimbursed for out of pocket expenses.
i guess it would depend on how fast you want it fixed.
low battery can also be caused by a loose connection, either ground or 12 volt positive. i would start right at the battery, then to the pump connections.

Gary RVRoamer · 06-12-2020, 08:14 AM

Quote:

but the battery has been tested and it is fine.

With the engine running the alternator should have the chassis system voltage up high enough, 13+. In any case, it's the voltage that reaches the hydraulic pump for the jacks that is important, so voltage needs to be tested there. And at the level system controller as well.

Ray,IN · 06-12-2020, 09:29 PM

Quote:

Originally Posted by Gary RVRoamer

With the engine running the alternator should have the chassis system voltage up high enough, 13+. In any case, it's the voltage that reaches the hydraulic pump for the jacks that is important, so voltage needs to be tested there. And at the level system controller as well.