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Old 03-23-2023, 07:28 AM   #1
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Webasto parts

Iím just letting everyone know my recent experience with Feroxon dba Heatso. I ordered a new 24 volt pump for my VanHool with the same model number. The pump immediately started leaking from the pump housing as soon as I installed it. Heatso refuses to honor the warranty. Itís a brand new part. New pumps arenít suppose to leak. They are claiming itís an incompatible application even though itís the same model number. I just want the public to know about the poor customer service so it doesnít happen to anyone else. Iím a motorcoach mechanic by trade and we will never do business with them again. Iím in the process of making repairs to our coach and doing a low budget party bus/rv conversion.
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Old 03-23-2023, 11:24 AM   #2
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What was their excuse about the warranty?
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Old 03-23-2023, 11:36 AM   #3
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They have some very eye opening reviews on trust pilot. Definitely will stay away from them. Sorry you were the one that got stung.
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Old 03-24-2023, 09:00 AM   #4
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Originally Posted by Gary RVRoamer View Post
What was their excuse about the warranty?
They said it was wrong application. Even if it was, a new pump isnít suppose to start leaking immediately. After more correspondence with them and me letting them know I will be making everyone in the industry know about their shoddy service, only after that they agreed to give a refund once I send in the faulty pump. Things happen, itís how itís handled. Their customer service is very unprofessional.
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