Webasto parts

[Snowman2140]

I’m just letting everyone know my recent experience with Feroxon dba Heatso. I ordered a new 24 volt pump for my VanHool with the same model number. The pump immediately started leaking from the pump housing as soon as I installed it. Heatso refuses to honor the warranty. It’s a brand new part. New pumps aren’t suppose to leak. They are claiming it’s an incompatible application even though it’s the same model number. I just want the public to know about the poor customer service so it doesn’t happen to anyone else. I’m a motorcoach mechanic by trade and we will never do business with them again. I’m in the process of making repairs to our coach and doing a low budget party bus/rv conversion.

[Gary RVRoamer]

What was their excuse about the warranty?

[shootist]

They have some very eye opening reviews on trust pilot. Definitely will stay away from them. Sorry you were the one that got stung.

[Snowman2140]

Originally Posted by Gary RVRoamer

What was their excuse about the warranty?

They said it was wrong application. Even if it was, a new pump isn’t suppose to start leaking immediately. After more correspondence with them and me letting them know I will be making everyone in the industry know about their shoddy service, only after that they agreed to give a refund once I send in the faulty pump. Things happen, it’s how it’s handled. Their customer service is very unprofessional.