What's going on with Good Sam roadside assistance?

[frizfreleng]

Originally Posted by twestheimer

We were on our way from NH to NM when we broke down. Luckily in a Cracker Barrel parking lot and not on the highway! A puddle of oil under the engine was obvious so I called GoodSam Road Side Assistance.... The woman who took the call was helpful. She found a dealer that could repair it 1/2 hr away but in the end they could never find a towing company. AND they NEVER called to acknowledge it. It is a Winnebago Era 24 ft so not huge but not small either. We waited a LONG time made several more calls to GoodSam with no response. As it was getting late and a long weekend holiday approaching I found a towing company to have it taken to the dealer GoodSam found.
Once it was repaired I contacted the GoodSam president who does ask to be contacted if we have problems and after a few days was informed I would be sent a check for $ 250 to cover the towing.... It took 5 weeks but the $$$ are in the bank.
In may ways they are caught between a rock and a hard place. I'm sure they try to minimized the towing costs so they need to find a towing company that will do the work for what they offer which may not be great. Insurance is challenging at best in terms of providing services especially during a pandemic!
I always say most people don't take time to report good experiences in these types of forums but will YELL and POST when things go WRONG.
Tom Westheimer

You call that a "good experience"? You have set the bar pretty low.

[ChrisDParise]

Originally Posted by frizfreleng

You call that a "good experience"? You have set the bar pretty low.

Where was it stated this was a good experience?

[bpu699]

Originally Posted by ChrisDParise

Where was it stated this was a good experience?

Implied in his last sentence?

[ChrisDParise]

Originally Posted by bpu699

Implied in his last sentence?

There are some good experiences in this thread.

I've been without a separate RA program since I started rving 16 years ago. Since retiring and taking longer trips I took the plunge with GS and bought their best RA programs just this month.

To me, it's important to keep expectations on service in perspective. I only expect to get service to put.me back on the road knowing it's probably going to impact my travel day and hope not longer than that - unless there's a major issue, but at least I'll have some support and and a plan.

[frizfreleng]

Originally Posted by bpu699

Implied in his last sentence?

Maybe a little to subtle for Chris' liking.

[ChrisDParise]

Originally Posted by frizfreleng

Maybe a little to subtle for Chris' liking.

Haha, no actually I like the sarcasm!

Personally, I hope for the best but plan for what could happen when there's an emergency.

Having a plan means a lot to me. I even bought a traveller assistance plan which includes provisions to kennel and bring my dog home in case I am unable. Hope I don't have to use it but I have a plan!

Chris

[Rev. Roy]

Originally Posted by ChrisDParise

There are some good experiences in this thread.
To me, it's important to keep expectations on service in perspective. I only expect to get service to put.me back on the road knowing it's probably going to impact my travel day and hope not longer than that - unless there's a major issue, but at least I'll have some support and and a plan.

I have read my Roadside Assistance agreement and nowhere does it say that I may be required to get my own assistance and seek reimbursement. It states that they will provide roadside assistance when needed so, anything less than what they are contractually obliged to provide is unacceptable. When we as a whole start to accept less than what they have agreed to, then that is what will become the norm and not the exception. If only 10-20% don't push for reimbursement than these companies are money ahead.

[ChrisDParise]

Originally Posted by Rev. Roy

I have read my Roadside Assistance agreement and nowhere does it say that I may be required to get my own assistance and seek reimbursement. It states that they will provide roadside assistance when needed so, anything less than what they are contractually obliged to provide is unacceptable. When we as a whole start to accept less than what they have agreed to, then that is what will become the norm and not the exception. If only 10-20% don't push for reimbursement than these companies are money ahead.

Agree in general.
There is no commitment on how long it takes to get service.
Some companies don't advertise reimbursements. It's up to us to get reimbursement if necessary

Chris

[Spark1]

Last July, I purchased Coach Net RA based on feedback from Rvers. Last weekend I was with my daughter and her car would not start. I used the Coach Net app and told them that we needed a jump. Coach Net called me back to inform me which tow company would be coming to give us a jump. I waited for 1 hour and the tow company called me to let me know they did not do jumps. My wife was in the area and we used her car for the jump. I have used GS, Safe Ride (FMCA) and Coach Net. Safe Ride has been the best for us. Based on my experience I will be renewing my RA with Safe Ride.

[Scooter]

We have RA with AAA and Coach Net. Also, our RV insurance includes RA.

[Lt Dan]

Thread Reminder

Several posts have been removed for being way off topic. Please stick to the original topic dealing with Good Sam Roadside Assistance.

Thank you to those posting within the rules.