Welcome to IRV2! We're sure glad you joined the gang!
Congrats on the new rig! Sorry that you're having so much trouble. I would insist on talking with the General Manager. If you don't get immediate satisfaction, inform them that you will be turning their name in to the Better Business Bureau! You might also check to see if your state has a "lemon law" that would apply here.
Keep her between the ditches!
Good luck, happy trails, and God bless!
Joe & Annette
Sometimes I sits and thinks, sometimes I just sits.....
2002 Monaco Windsor 40PBT, 2013 Honda CRV AWD