Hi Keith! Welcome to IRV2! We're really glad you joined us!
I would definitely call on Good Sam to see if they can intervene. That sounds like really terrible support from the factory!
BTW, I would suggest that you post questions and comments over in the specific areas of the forum for best results. Not many folks hang out here in the Welcome area so your responses will be very limited. Enjoy the forum!
Good luck, happy trails, and God bless!
Joe & Annette
Sometimes I sits and thinks, sometimes I just sits.....
2002 Monaco Windsor 40PBT, 2013 Honda CRV AWD