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04-03-2012, 09:17 PM
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#1
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Senior Member
Join Date: Oct 2002
Location: Madison, MS
Posts: 10,527
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TurboTax WARNING
For years now, I've gone to a retailer and bought the Intuit Turbo Tax software on a disc and done my taxes without problems. This year they offered to provide their services thru a secure online website-no disc required- and they "hooked" me with the "try it for free-pay when you are done and ready to file" ad campaign.
My complaint is that the website pricing is NOT as they advertised. When I started my return online their price was $29.95 for the Deluxe version and I never opted for any of the upgrades they try to sell you while you're using the online service. But, when you finish and are ready to E-file (as I was tonight) the price jumps to $49.95 + tax. You pay their unexplained increased price or you can't file. Searching their FAQs only finds many, many comments and questions about this "bait and switch" tactic- but no solution to the issue.
Back in the beginning, they even advertised a "FREE" Federal E-file for simple returns, but that is now being charged at $29.95 according to the angry posts from users on the website "ask the expert" feature.
If I had bought the disk version as usual I would not have needed to input a lot of info manually because the software looks back at your previous year return stored on your computer and auto loads a lot of basic data. Using the online version you enter EVERYTHING.
Next year I will begin using something -or someone- other than Intuit TT. This deceptive business practice has cost them a loyal customer. And I have a long memory when I feel screwed. Consider yourself warned! Ed
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04-03-2012, 09:22 PM
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#2
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Registered User
Vintage RV Owners Club Gulf Streamers Club
Join Date: Oct 2010
Location: Indiana
Posts: 4,951
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TaxCut... switched years ago when it consistently returned higher.
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04-03-2012, 09:25 PM
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#3
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Senior Member
Join Date: Jul 2011
Posts: 2,303
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Intuit has been pulling stunts like that for years and I think they are one of the most deceptive and customer-unfriendly organizations I've come across. Stay away from them.
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04-03-2012, 09:45 PM
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#4
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Senior Member
Damon Owners Club Workhorse Chassis Owner
Join Date: Aug 2011
Location: Heaven's Scene
Posts: 803
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I pay much much more for my laywer to handle my taxes. But in the end he returns 3 time his rate over what turbo tax.
__________________
2010 Damon Daybreak 3204 Sport, bunkhouse with Jeep Wrangler toad.
Improvise, adapt and overcome... "Semper Fi"
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04-03-2012, 09:57 PM
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#5
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Senior Member
Join Date: Jul 2000
Location: Las Vegas, NV
Posts: 2,296
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Have you considered contacting the State Attorney General's office or Consumer Affairs Division in the state where their business is located and file a complaint? If it happened to me that's the route I would take first.
__________________
Jim & SherrySeward
2000 Residency 3790 v10 w/tags 5 Star tune & Banks system Suzuki XL7 toad
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04-03-2012, 10:20 PM
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#6
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Senior Member
Solo Rvers Club
Join Date: Oct 2007
Location: Zigzag, OR
Posts: 1,063
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Ed - TaxCut, the one I have used for years, charges for the program, and then they charge again for the e-file or a state return (and the state return e-file). This has irked me, because several times I bought the deluxe without the e-file or state program, and then they hammered me for the 'add-ons' after I had my return done. Unfortunately, a crazy business, but it works well for them.
__________________
'07 Itasca 35L/W22 FULL-TIMING
1000 Trails - VFW - 5 Yrs Army
"NOT ALL WHO WANDER ARE LOST"
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04-03-2012, 10:40 PM
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#7
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Senior Member
Country Coach Owners Club Solo Rvers Club iRV2 No Limits Club
Join Date: May 2011
Location: Vancouver, WA
Posts: 37,725
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Quote:
Originally Posted by steelheadbluesman
Ed - TaxCut, the one I have used for years, charges for the program, and then they charge again for the e-file or a state return (and the state return e-file). This has irked me, because several times I bought the deluxe without the e-file or state program, and then they hammered me for the 'add-ons' after I had my return done. Unfortunately, a crazy business, but it works well for them.
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That's my guess on the OP's complaint too. It's probably free to use, but if you want to file then you have to pay.
__________________
2009 45' Magna 630 w/Cummins ISX 650 HP/1950 Lbs Ft, HWH Active Air
Charter Good Sam Lifetime Member, FMCA,
RV'ing since 1957, NRA Benefactor Life, towing '21 Jeep JLU Rubicon Ecodiesel
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04-04-2012, 07:08 AM
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#8
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Senior Member
Join Date: Oct 2002
Location: Madison, MS
Posts: 10,527
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Quote:
Originally Posted by Mr_D
That's my guess on the OP's complaint too. It's probably free to use, but if you want to file then you have to pay.
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NO Mr_D. You would think so, but that is NOT the case. Their online service advertised as "Deluxe-with Federal E-file" and "try it for free" was priced at $29.95 but billed at $49.95 + tax (no choice, other than to decline to proceed & lose all your work).
I think they know that very few of us will re-enter our tax return data somewhere else, or file a complaint with a consumer protection agency, over the additional 20 bucks....but they have lost me forever!
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04-04-2012, 07:13 AM
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#9
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Senior Member
Texas Boomers Club
Join Date: Jul 2000
Location: Cypress, Texas USA
Posts: 8,854
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As usual, I used H&R Block At Home (formerly TaxCut) this year - fixed price and 5 free e-files. I've used this program for years and have no complaints at all. It works as advertised, and it does what they say it will do regarding e-filing, etc.
Rusty
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04-04-2012, 08:13 AM
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#10
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Senior Member
Monaco Owners Club
Join Date: Dec 2011
Location: Knoxville, TN
Posts: 726
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Been a happy TurboTax user since the mid 80s. The automatically send an update program and do an online update when I go to do my taxes. Yes, I pay the extra for TT Delux, but it's worth it to me.
__________________
John Price
2016 Denali 289RK w/a Hensley Arrow Hitch
2015 Dodge Ram 2500 Cummings
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04-04-2012, 08:21 AM
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#11
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RV Mutant #14
Winnebago Owners Club Texas Boomers Club Freightliner Owners Club iRV2 No Limits Club
Join Date: Aug 2008
Location: Texas
Posts: 17,217
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Quote:
Originally Posted by edgray
........... (no choice, other than to decline to proceed & lose all your work).
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Ed,
I'm surprised that you would "lose" everything. Most browsers allow you to "save as," and it would be saved as an HTML page. It may be necessary to type it into another program, but the data would be there. I know that they can program web pages to "not save," and "not print," but I don't know how Intuit does it. I am curious.
Also, the harder way is to capture or print screen. Not the nicest way to do it, but at least you would have the data to look at in the right fields.
It would be interesting to hear from others that have used the on-line version to see if they had the same situation.
I use the TT Basic. I'm just a poor person, and Texas does not have an income tax.
__________________
Wayne MSGT USMC (Ret) & Earlene (CinCHouse) RVM14 (ARS: KE5QG)
Lexi - Goldendoodle
2015 Winnebago Tour 42QD - 2020 Lincoln Nautilus Reserve
It is what it is, and then it is what you make of it.
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04-04-2012, 08:52 AM
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#12
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Senior Member
Join Date: Sep 2011
Posts: 982
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The on-line TurboTax federal (only) with efile is very clearly $49 and STATE ADDITIONAL. Did the OP have a discount coupon code that was supposed to be used? With TT you get a free fed efile (instead of printing and mailing it in) and everyone charges a fee for each state efile you use.
If the OP had (or was supposed to use) a coupon code, well that's another story that's not TT's fault.
TT for the past 25 odd years I've used them always had a roughly $29-39 federal plus $20 per state pricing structure.
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04-04-2012, 09:00 AM
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#13
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Senior Member
Join Date: Apr 2010
Posts: 1,295
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I switched to TAXACT two years ago for the same reason. It is the cheapest one I have found.
__________________
Pcurt
2007 Fleetwood Bounder 38V
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04-04-2012, 09:05 AM
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#14
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Senior Member
Monaco Owners Club
Join Date: Jan 2010
Posts: 2,660
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Quote:
Originally Posted by Wayne M
I use the TT Basic. I'm just a poor person, and Texas does not have an income tax.
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We do the same...Free version. The first time I used TT, I mistakenly clicked on the State Tax section when asked and they charged me the extra $19.95. Florida doesn't have state tax either, but after repeated calls I was promise a refund... that never happened. I guess the guys in India didn't know how to refund. I do like the e-file and direct deposit and I appreciate the free filing. Bob
__________________
Jan and Bob
'05 Monaco Windsor 40 DST - ISL / '08 Wrangler
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