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05-22-2020, 01:45 PM
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#1
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Senior Member
Join Date: Mar 2005
Location: Northern Oklahoma
Posts: 5,062
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Who or how to contact Amazon about missing item in order
I don't order a lot from Amazon and never had any problem with my orders.
Items for motorhome maintenance came today just as was stated on initial order but one item is missing in box.
How, who, or what do I do or contact to report a missing small item. And it just happened to be the most expensive of the 3. Small but expensive.
I have the order number but not a picture of the whole order. Printer wouldn't work.
__________________
2015 Dutch Star 4018
2017 Jeep Wrangler Sahara
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05-22-2020, 01:46 PM
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#2
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Senior Member
Join Date: Sep 2009
Location: Central Indiana
Posts: 1,422
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866-216-1072
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05-22-2020, 01:58 PM
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#3
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Registered User
Join Date: Jun 2016
Posts: 839
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Quote:
Originally Posted by wagonmaster2
I don't order a lot from Amazon and never had any problem with my orders.
Items for motorhome maintenance came today just as was stated on initial order but one item is missing in box.
How, who, or what do I do or contact to report a missing small item. And it just happened to be the most expensive of the 3. Small but expensive.
I have the order number but not a picture of the whole order. Printer wouldn't work.
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Your Amazon account has previous and current orders on record. Click on the top left hash marks. From there you can review everything past and current. 
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05-22-2020, 02:07 PM
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#4
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Senior Member
Join Date: Mar 2005
Location: Northern Oklahoma
Posts: 5,062
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Thank you. Retired from large oil company and know what a challenge it was to reach someone or some department when needed.
__________________
2015 Dutch Star 4018
2017 Jeep Wrangler Sahara
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05-22-2020, 02:21 PM
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#5
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Senior Member
Monaco Owners Club
Join Date: Jun 2014
Posts: 14,608
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If you go the Amazon page for your account and go to orders it should show some actions. Try contacting the seller and explain what happened, they should correct the mistake.
I accidentally ordered the wrong belt for my zero turn, contacted the seller and returned and got my money back with no problems.
__________________
Jim J
2002 Monaco Windsor 38 PKD Cummins ISC 350 8.3L
2005 Jeep Grand Cherokee w/5.7 Hemi
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05-22-2020, 02:33 PM
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#6
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Registered User
Join Date: Aug 2019
Posts: 674
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Usually on Your Orders on that particular order there will be a 'report a problem with this order' selection to the side. Click on that and go from there. They rarely question problems about orders and just issue a refund or reorder the item. If you have to talk to someone then the 'chat' works well in my experience and I order a LOT from them.
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05-22-2020, 03:56 PM
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#7
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Senior Member
Join Date: Aug 2011
Location: Enjoying the Western States!
Posts: 19,795
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Many times your order will be split up and coming from different shippers and they'll arrive on different days or even backordered. Examine your order confirmation carefully. Is the one you're missing separated from the others?
__________________
Full-timed for 16 Years . . .
Traveled 8 yr in a 2004 Newmar Dutch Star 40' Diesel
& 8 yr in a 33' Travel Supreme 5th wheel
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05-22-2020, 04:19 PM
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#8
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Senior Member
Join Date: Aug 2017
Location: Richardson, TX
Posts: 436
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Thanks for the number, MRBOYER,
That customer service number is probably correct, but . . . a recording says they are not responding to calls during this virus. May be months before I get help. A package was ordered and Amazon sent me a text that it was delivered. Even showed a photo of the package on a porch. But, not my porch. I have no idea where that package was placed. I responded to the text that I did not rec' it. And no further contact by Amazon to me. I think I may call credit card company and see if I can get money back.
__________________
Ray Skinner
2006 TS Select 45' DL14
12 Ford Focus, 10 HD Streetglide CVO
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05-22-2020, 04:31 PM
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#9
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Senior Member
Join Date: Mar 2005
Location: Northern Oklahoma
Posts: 5,062
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So far everything shows all 3 items were shipped at same time. Nothing shipped from separate shipper. Drawing a blank on all the web pages as far as any problem. Shows sold by one company and shipped by Amazon.
Hard to get good help anymore.
__________________
2015 Dutch Star 4018
2017 Jeep Wrangler Sahara
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05-22-2020, 05:10 PM
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#10
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Community Administrator
Pond Piggies Club LA Gulf Coast Campers Outdoors RV Owners Club Entegra Owners Club Skyline Owners Group
Join Date: Mar 2002
Posts: 40,775
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I have seen news reports where the delivery driver took a picture of the delivery left on a buyer's porch (as they are supposed to do), but then the Ring doorbell video'd the driver being a "porch pirate" & taking the pkg himself.
First step is to contact the seller. Then if no response, contact Amazon. Although, as you mentioned, it's hard get hold of them during this pandemic.
Lori-
__________________
Lori (& Dave, my spirit guide) - RV/MH Hall of Fame Lifetime Member | My iRV2 Photo Albums
2016 Phoenix Cruiser 2350S, 2018 Phaeton 40IH,2006 Bounder 36Z, 2004 Cougar 285EFS, 2000 Aerolite 25FBR
There is great need for a sarcasm font. 
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05-22-2020, 05:14 PM
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#11
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Senior Member
Join Date: Jan 2017
Posts: 7,494
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Amazon have a chat function, I used it twice a couple of weeks ago. Very easy to use. Had to wait 2 mins to get someone.
Just google Amazon chat.
__________________
2008 Phoenix Cruiser 3100
2012 Jeep Wrangler Sahara JKU.
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05-22-2020, 08:48 PM
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#12
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Senior Member
Join Date: Mar 2005
Location: Northern Oklahoma
Posts: 5,062
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Amazon Chat worked fine, I guess. At least I'm being promised a refund for the missing item. Since it was from a 3rd party Amazon couldn't replace the part. Seems odd since the part was included with the other two items in my order and it came from a 3rd party at that time.
Appreciate all the information about Amazon since I didn't even know where to start. Guess I'll have to go to the 3rd party for the part I need.
__________________
2015 Dutch Star 4018
2017 Jeep Wrangler Sahara
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05-23-2020, 01:51 PM
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#13
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Senior Member
Join Date: Jan 2017
Posts: 7,494
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Thats great you got in touch with Amazon. The customer service is really good.
__________________
2008 Phoenix Cruiser 3100
2012 Jeep Wrangler Sahara JKU.
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