Something that I believe is related to this issue.
Every day, for the past 45+ years, I view the ocean in the direction of Catalina Island and northward toward Los Angeles. Within the last few months, I can see, every day, two to five large container ships sitting on the horizon. They do not move very often, and when they do, they are replaced by others.
This is something I have never ever seen before and it supports the information about the back up at the ports and the delay in delivery of products from overseas.
Now, the above has nothing to do with the poor customer relations by the company in question or any other business that does not respond to customer issues. I only post it to add information that the backlog of parts is real and patience is needed. How an individual business handles these delays with its customers is really the topic of this thread and it appears the business in question is doing a poor job.
Larry, Eileen, and Finley
2004 Alpine 36FDDS
Third motor home, first Alpine, no need for another.