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Old 04-11-2018, 09:09 AM   #1
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Am I being too critical of my ShadePro awning replacement

I had my automatic awning fabric replaced by Shade Pro in Yuma, AZ a month ago. The acrylic fabric replaced a fairly worn vinyl awning. The installation went fairly well, but quickly, and after it was done and several days later, I just felt the fabric was so loose that even the slightest breeze had the edges flapping like tissue paper.

I called Shade Pro and they sent out someone to check it out and the "kid", all of maybe 20, said "its fine and there really isn't anything to adjust" to tighten the fabric. My old vinyl awning, while of a heavier material, was pretty taut so I just assumed the new acrylic one should be as well.

Anyways, I now have a crease developing right in the middle of the 18' awning as its' rolling up resulting in a line running from top to bottom when fully extended. Somehow, given how I spent $850, I'm just a bit irritated. Am I over reacting? We are now up the California coast and won't be back in Yuma till next year. Not sure how I should proceed, but this is an itch I just can't seem to scratch.
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Old 04-11-2018, 09:49 AM   #2
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so there is a procedure to tension the awning when its out... this procedure is done when the material has been replaced because you need to uncoil the springs to replace the fabric... its my guess, that during the re-installation of the fabric they didn't tension it correctly...
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Old 04-11-2018, 09:58 AM   #3
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Wink Clearly needs adjustment.

Just paid Shade Pro $379 to replace the awning on our 24' Class C a couple of months ago and it came out perfect. It took about an hour and the tech was great. Something is screwed up from your install, make them fix it.
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Old 04-11-2018, 10:04 AM   #4
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Quote:
Originally Posted by jelag View Post
so there is a procedure to tension the awning when its out... this procedure is done when the material has been replaced because you need to uncoil the springs to replace the fabric... its my guess, that during the re-installation of the fabric they didn't tension it correctly...
I asked that very question regarding tensioning to tighten the fabric and was emphatically told by the young tech who came back out, that there is no way to tension my A&E Automatic awning. Essentially that there is only one way it can all go back together...no adjustment available. I'm also not sure the fabric was pulled tight before the anchoring screw was applied to each end of the "tube".
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Old 04-11-2018, 10:34 AM   #5
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Bill

I have personally done 2 of these myself but can't for sure verify what brand they were... but in each case they were manual extend/retract awnings and you had to count the number of turns when you unwound them and recount when you loaded the spring... on my personal unit I added 1/2 turn on each end to be certain it was tight when extended and later retracted...

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Old 04-11-2018, 10:48 AM   #6
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Depending where you are, they do service southern Cal.
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Old 04-11-2018, 10:54 AM   #7
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As to the OP's original question, "Am I being too critical of my ShadePro awning replacement" It is impossible to be too critical of the junk they sell!
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Old 04-12-2018, 04:04 PM   #8
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I will call their 800 number and talk with them. As they warrant the replacement for 3 years (labor may be less) I plan to either have them take care of this somewhere we are, if possible, or have them make it right next January when we are back in AZ. I have never tensioned any of these but have felt like there must be a way of doing it to allow for the fabric relaxing as I'm sure it will.

And the crease which develops as it is rolled up really has me bummed out because when it is deployed there is a nice line right down the middle of the awning from top to bottom. And I am particularly nagged by this young kid saying essentially..."nothing we can do...its just the way it is".
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