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04-23-2008, 08:25 PM
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#1
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Junior Member
Join Date: Apr 2008
Posts: 4
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We recently needed some warranty work done our new 2008 Monaco Diplomat. Some major issues like an air leak came up which needed immediate attention. After talking with Monaco about them, they directed us to Beaudry RV in Tucson, AZ.
We got an appointment and with through the problems with the coach. I hand the service advisor a list of things they may need attention. I specifically stated to her not to do anything that was not covered by warranty. Sounds clear enough.
Not to bore you, but to give you an idea of what they were to work on I list two of the problems:
One problem was the curb rear slide would sometimes stick when it was going out, and need to stop and start several times before it would complete the full extension. The problem was intermittent.
Another problem is that the air horn module started blowing fuses and melted the air line that feed air to the horns. I was able to temporary patch it with the help of Monaco Technical Support till I got to Beaudry in Tucson. The technician at Monaco stated that I should still be able to use the street horn. Well that didn't work either. HERE IS THE KICKER: I told Beaudry that I did not think I had a street horn (just a air horn), but the technician at Monaco said I did.
HERE IS THE RIP OFF: When I went to pick up the coach they would not release the coach until I paid them nearly $200 for diagnostic charges on items that they were unable to fix. One of the things that charged me for was telling me that there was no street horn for this coach. I said that when I checked in, but it was Monaco's Technician in Indiana that said that I should still have a street horn. When I complained about the charge they said to take it up with Monaco.
I CAN'T SAY IT LOUD ENOUGH: A BONIFIDE RIP-OFF = CROOK = BEAUDRY RV IN TUCSON AZ. At least that is my opinion.
RECOMMENDATIONS: If you are travelers like us, don't stop at Beaudry RV in Tucson, AZ for service. I can't speak for the other two locations, but I am sure that they are all run the same.
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04-23-2008, 08:25 PM
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#2
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Junior Member
Join Date: Apr 2008
Posts: 4
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We recently needed some warranty work done our new 2008 Monaco Diplomat. Some major issues like an air leak came up which needed immediate attention. After talking with Monaco about them, they directed us to Beaudry RV in Tucson, AZ.
We got an appointment and with through the problems with the coach. I hand the service advisor a list of things they may need attention. I specifically stated to her not to do anything that was not covered by warranty. Sounds clear enough.
Not to bore you, but to give you an idea of what they were to work on I list two of the problems:
One problem was the curb rear slide would sometimes stick when it was going out, and need to stop and start several times before it would complete the full extension. The problem was intermittent.
Another problem is that the air horn module started blowing fuses and melted the air line that feed air to the horns. I was able to temporary patch it with the help of Monaco Technical Support till I got to Beaudry in Tucson. The technician at Monaco stated that I should still be able to use the street horn. Well that didn't work either. HERE IS THE KICKER: I told Beaudry that I did not think I had a street horn (just a air horn), but the technician at Monaco said I did.
HERE IS THE RIP OFF: When I went to pick up the coach they would not release the coach until I paid them nearly $200 for diagnostic charges on items that they were unable to fix. One of the things that charged me for was telling me that there was no street horn for this coach. I said that when I checked in, but it was Monaco's Technician in Indiana that said that I should still have a street horn. When I complained about the charge they said to take it up with Monaco.
I CAN'T SAY IT LOUD ENOUGH: A BONIFIDE RIP-OFF = CROOK = BEAUDRY RV IN TUCSON AZ. At least that is my opinion.
RECOMMENDATIONS: If you are travelers like us, don't stop at Beaudry RV in Tucson, AZ for service. I can't speak for the other two locations, but I am sure that they are all run the same.
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04-24-2008, 11:01 AM
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#3
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Senior Member
Official iRV2 Sponsor
Monaco Owners Club Workhorse Chassis Owner
Join Date: Mar 2007
Location: Utah
Posts: 611
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Dang that place sounds like a few others I been to. Did you go to RV Service Review and make a comment??? http://www.rvservicereviews.com/
__________________
Lee and Fran
Holiday Rambler Vacationer
While traveling down lives paths stop to smell the flowers.
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04-24-2008, 03:06 PM
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#4
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Senior Member
Forest River Owners Club
Join Date: Aug 2002
Location: ...East Texas
Posts: 5,325
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I've heard many, many complaints about them. Before they got into RVs, they were a mega car dealer. They ripped me off pretty big on some car repairs in 1990, and are still going strong!!!
__________________
Paul (KE5LXU) ...was fulltimin', now parttimin'
2022 Coachmen Leprechaun 319MB
towing 2017 Jeep Grand Cherokee Limited
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04-24-2008, 05:36 PM
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#5
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Senior Member
Workhorse Chassis Owner
Join Date: Feb 2005
Location: western wa.
Posts: 563
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you think thats bad, you should try to buy an rv from those guys!
__________________
2018 Jayco redhawk E 22
chevrolet express 4500 chassis
6LT
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04-24-2008, 05:53 PM
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#6
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Junior Member
Join Date: Apr 2008
Posts: 4
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Yes I did. I also talked to Monaco today and mentioned to them that there mistake of telling me I have a street horn cost me $55.62. They are looking into it.
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04-24-2008, 07:11 PM
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#7
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Junior Member
Join Date: Apr 2008
Posts: 4
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You can rest assured, that they surely made sure that I will never do business with them again.
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