I haven't personally, but a friend did and felt he knew as much as the rep on the phone did. The help was accurate, but didn't go very deep and they won't advise any check or procedure that some amateur might mess up (himself or the RV).
So, my impression is it's probably helpful for those who have no tech savvy, but not much for the handyman-mechanic type.
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Gary Brinck
Former owner of 2004 American Tradition and several other RVs
Home is West Palm Beach, FL
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