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Old 02-02-2018, 05:41 PM   #15
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Doesn’t a servicing dealership get the same factory reimbursement rate as a selling dealer for warranty repairs?
Yes, but it is a much lower rate than they charge their retail customers. Many shops see warranty work as a money loser, since they mostly have dozens of rigs waiting for service and for which they can charge exorbitant labor rates. I don't have any recent info, but a few years ago warranty labor rates were less than 75% of what retail service customers pay. Further, the factory pays only what their flat rate manual says for a remove & replace operation, whereas the dealer can (and does) charge most retail customers whatever he likes.

So maybe ask Bob Tiffin to pony up $120/hour for warranty work? Things will get better if that happens.
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Old 02-02-2018, 05:48 PM   #16
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Old 02-03-2018, 07:51 AM   #17
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great thread.

i'm new to the rv world, but looking at moving up! as i'm sure others are.
--
knowing that a dealership "won't" work on a coach they didn't sell is one thing.
knowing that a dealership will work but will put you at the bottom of the list is another.
--
on this site, i read several comments about after sale problems with one multi location dealership. i was in the process of negotiating a purchase with one of their branches... then my sales person did some improper stuff, then denied it. with a bad attitude. i got a different sales person, then similar but different bad act, and denied, and bad attitude... time for me to move on... if i get two falsehood tellers at the same dealership at the same time other folks are having service problems... that is a huge pile of red flags... time for me to quietly "move on."

i've sure learned a lot on this site... thanks to all of you!
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Old 02-03-2018, 07:22 PM   #18
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I have a different opinion. If a dealership is selling a product line, they should service that product, no matter where it was bought. I disagree that it's a dealer issue. Tiffin, Newmar, Winnebago.....it doesn't matter the brand, should step in when dealers don't want to service their product. If the dealer says he won't, pull the product and tell the dealer to find another brand to sell. I believe the manufacturer does have the power to influence the dealership and should wield it.

I'll also disagree in advance with those who say they the dealers don't care what brand they sell and can't be influenced by the manufacturer. If they're the local or even state supplier of Tiffins, Newmar or whatever, I'm sure they don't want to give that up and change to another brand that may not be available to them, due to a another local dealer.

Lastly, La Mesa has always been a crap operation. Opening up shops for a couple fo years and then moving on.
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Old 02-04-2018, 02:36 PM   #19
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I like your attitude, Don. You should buy an RV dealership and run it right. Better yet, start an RV company!

Meanwhile, RV makers compete heavily to get dealers to carry their brands, not the other way around. This isn't the automobile business where the right to sell Chevy's in even a small area is practically a license to print money. The RV dealer isn't afraid to change brands if he thinks the manufacturer is trying to push him around. Tiffin was hot and maybe had some leverage for awhile, but now Thor is the hot seller now and dealers can jump ship easily.
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Old 02-04-2018, 04:51 PM   #20
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...it doesn't matter the brand, should step in when dealers don't want to service their product. If the dealer says he won't, pull the product and tell the dealer to find another brand to sell. I believe the manufacturer does have the power to influence the dealership and should wield it....

AMEN!! Don, I am with you on this 1,000%!

Until we as consumers INSIST that all dealers for any given brand perform warranty work, we will be stuck with this unacceptable service situation. The manufacturers have to “grow a pair” and demand that their dealers start playing in the big leagues like the auto manufacturers.
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Old 02-04-2018, 06:27 PM   #21
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From what I see and read, manufactures and dealers should be ashamed of the condition these coaches are delivered to the customer. There is a lot to be said for buying a used coach just for this reason. (Problems already addressed) I do read really good positive things all over the internet about Tiffin's customer service. This is not a self correcting market, these issues have long been in play. Good luck.
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Old 02-04-2018, 07:32 PM   #22
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From what I see and read, manufactures and dealers should be ashamed of the condition these coaches are delivered to the customer. There is a lot to be said for buying a used coach just for this reason. (Problems already addressed) I do read really good positive things all over the internet about Tiffin's customer service. This is not a self correcting market, these issues have long been in play. Good luck.
We manufacture a product and I can say from years of experience, it is way less expensive to do it right the first time than to deal with it after delivery. I don’t understand why they send them out and let the dealer deal with it....That is assuming you get lucky enough to find a half way decent dealer.
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Old 02-05-2018, 09:42 AM   #23
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Originally Posted by Dutch Star Don View Post
I have a different opinion. If a dealership is selling a product line, they should service that product, no matter where it was bought. I disagree that it's a dealer issue. Tiffin, Newmar, Winnebago.....it doesn't matter the brand, should step in when dealers don't want to service their product. If the dealer says he won't, pull the product and tell the dealer to find another brand to sell. I believe the manufacturer does have the power to influence the dealership and should wield it.

I'll also disagree in advance with those who say they the dealers don't care what brand they sell and can't be influenced by the manufacturer. If they're the local or even state supplier of Tiffins, Newmar or whatever, I'm sure they don't want to give that up and change to another brand that may not be available to them, due to a another local dealer.

Lastly, La Mesa has always been a crap operation. Opening up shops for a couple fo years and then moving on.
Good philosophy.

IMO no dealer will turn away work if their staff is not working. All of the dealers I have dealt with have had a lot full of work and limited staff, especially well trained, experienced staff.

Add to that a seasonal demand for services in most areas.

If I were a dealer and had the lot full of work, limited staff and had to make the decision between a customer who bought from me and one who bought a unit from a dealer down the road to save a few (lots) dollars I would favor my customer. Customer loyalty is important I believe.

What would you do?
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Old 02-05-2018, 10:51 PM   #24
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Contact Tiffin about LaMesa service position and recommendation for other warranty service facilities. There is also a service location finder on the Tiffin web site.


These are dealers or Cummings service places
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