Extended Warranty claim due to lack of maintenance by previous owner

[Dutch Star Don]

I see this the same as "Gary RVRoamer". Your beef is with the dealership. You need to ask what they did with the warranty inspection papers that they said they would provide. You would also be going after the dealership for the money. WW didn't do anything wrong.

I would start at the dealer with a request for a complete refund or for them to put the pressure on WW and to provide the warranty as if the inspection was done. If they deny they made the statement about an inspection, I would take the dealership to small claims. Your case is easy to prove. The dealer who sells these warranties and MAKES money off of them, knows or SHOULD reasonably KNOW that an inspection is required as PART of the WW sale.

[Scooter]

Without reading the contract...I think it says that the new owner shall keep the receipts for all maintenance THEY have done. I would guess there is not a provision that they have receipts for maintenance done PRIOR to their purchase.

[UFO Pilot]

Have you contacted Wholesale Warranties? They are very helpful after the sale, they assisted me with a claim. Contact them (WW) and see what they say.

[schoggismom]

Originally Posted by Dav L

What is the failure? Was it not winterized correctly?

As example, if the motor was sludged up from lack of oil changes and the motor seized, then that's a sure failure caused by lack of maintenance.

But, other than putting a nozzle and filter in the aquahot...I can't think of any other maintenance that can cause catastrophic failure (other than freezing it).

So, you might have a leg to stand on.

Service Center said that a weld had broken causing antifreeze to leak into the heat exchanger and the unit needed to be remanufactured or replaced. From talking with several technicians, if the leak is inside the main unit it must be sent off for remanufacture or replacement.

[schoggismom]

Originally Posted by NXR

Did they inspect it? That should cover you. Send them a certified letter. They're supposed to be one of the best so I'm surprised by this.

Ray

They did inspect it. They wouldn't even write the contract without the inspection.

[schoggismom]

Originally Posted by PanJH

You said: " When I told the salesman that we did not have any maintenance records, I was told that they would inspect the vehicle and would cover any problems not found during that inspection." I'm assuming that was the salesperson at the dealership that sold you the service plan and not a employee of Wholesale Warranties. When reading the coverage clause you posted, it's pretty clear that they (WW) expect traceable documentation of the required maintenance.

Now if the person that did the inspection was a employee of or authorized by WW and amended the contract to state what you said the "salesperson" told you, then you'd be good to go after them.
But I have the feeling that the person that gave you that line about inspection was a salesperson at the dealer who had no authorization to make that statement and was only looking out for his commission. In which case, you might as well get your refund
( good luck)

Sorry I wasn't clear. The dealer was not involved in the transaction. I contacted Wholesale Warranties directly. The salesman who made these statements was an employee of Wholesale Warranties. This person assured me that the inspection would reset the clock and that the maintenance requirement would be effective going forward, and that records would not be required for the period prior to the date we took ownership (which was also the effective date of the contract).

[schoggismom]

Originally Posted by Scooter

Without reading the contract...I think it says that the new owner shall keep the receipts for all maintenance THEY have done. I would guess there is not a provision that they have receipts for maintenance done PRIOR to their purchase.

That's how we read the contract. That's also how the Wholesale Warranties Salesman explained it.

[schoggismom]

Originally Posted by UFO Pilot

Have you contacted Wholesale Warranties? They are very helpful after the sale, they assisted me with a claim. Contact them (WW) and see what they say.

We contacted them immediately after the denial. They called to see if the insurer would reconsider. They were unable to help. I've gone up the chain. If no success I will cancel the contract.

[Dav L]

Originally Posted by schoggismom

Service Center said that a weld had broken causing antifreeze to leak into the heat exchanger and the unit needed to be remanufactured or replaced. From talking with several technicians, if the leak is inside the main unit it must be sent off for remanufacture or replacement.

That's not a maintenance issue.
No lack of maintenance would cause the weld to break - except if it froze dependent on what actually broke. It would be very evident if it was freeze related, a bad weld, or vibration of why the weld failed.

If the heater was working, no inspection would have found it either.

Only if a lack of maintenance CAUSED the problem should it be a factor in coverage.

If it hasn't frozen (again - this is easy to determine), then sounds like you have a case. Since the heater replacement is going to be $7K+, its worth going to the mat.

[Scooter]

If and when you write a letter to your state attorney general....send a copy to the underlying insurance company or bank.... that backs WW contract. Usually, this info is on the last paragraph of the last page of the contract.

[Scooter]

Even tho you might be using a sledge on a thumbtack....I would contact the S.C. Department of Consumer Repairs in Columbia. 800-922-1594.