Originally Posted by Ragingbull
Craig hang onto that Xantrex.
I wish I had!
I decided to have my new Magnum inverter/charger professionally installed. I'm glad I did now. Allow me to explain.
I am currently sitting at the RV repair center that I use. The tech pulled my Xantrex out and began to install the Magnum MS-2012, when he asked me if I had a separate breaker sub panel in the coach. I wasn't sure what he was talking about, so I showed him the only breaker panel that I have. I do not have a sub panel, which is a problem. Here's why.....my Xantrex Freedom 458 had it's own 15 and 20 amp breakers. The Magnum that I purchased does not. I called Magnum tech support and asked why my MS-2012 does not have breakers. I was told that some models do and some don't. He said I needed to specify this when ordering. This infuriates me....I spoke to Magnum tech support BEFORE I ordered my unit from an online dealer. I told the tech exactly what I was replacing, a Xantrex Freedom 458. They made no mention that I might need a unit with breakers. They guy I initially spoke with did tell me that he use to work for Xantrex, so you would think he would have had the knowledge to ask me about the breakers when I inquired.
Now the repair shop is going to have to install a separate sub panel, of course at the rate of $125 an hour. I'm sorry, but this in inexcusable. Magnum should have done their job and made sure I got the right inverter/charger. The statement that their tech support is the best in the business is a load. To make matters worse for consumers like me who don't know any better, NONE of the online dealers I browsed listed more than one model of the MS-2012, or advised about the possibility of needing a model with internal breakers.
My RV tech said I should have stayed with a Xantrex. He admitted they are not built as well as a Magnum, but said they are just fine and they offer more bang for the buck.
As you can tell, I'm beyond upset right now. I'm typing this with my iPad while I sit in the repair shop waiting room.
Thanks for letting me vent....