Issues with Big Foot Levelers dragging on dips and getting damaged

[nookaroos]

Thank you for your reply with the warranty information TQ60 -- that may come in handy. We've reported this three times while in the shop and we've called the manufacturer though we never specifically reported an issues for our coach. I left two messages last week and have not heard back -- I'm keeping a record of the calls.

We took it into the shop yesterday and we found from the installation manual that our rear jacks were installed within specs -- specs say within 5 feet of rear axle and we're at 54 inches.

We've asked to see if they can raise the jacks higher and this may give us an extra inch. They don't sell many of our model in Southern California so it's difficult to find out if many others with our model are having the same issue. Also the first year for this model was 2016 and we're a 2017.

Let's hope they/we can find a good solution.

Nookaroos
: )

[Rkesselus]

Each order from Quadra is specific to the chassis they are manufactured for and Quada will include a very specific set of installation requirement weather they will be welded or bolted to the chassis. If the jacks were installed by anyone other than Quada and the directions were not followed I would think the liability would be with the installer. Manufactures of motor homes are famous for putting stuff where it should not be. If the rear jacks were installed 53 inches to the rear of the rear axle I would certainly be concerned. Richard

[TQ60]

Distance within spec but....

The engineering may have been for a shorter jack.

Longer one close to ground is different engineering.

There should be a document with specific part numbers showing good to go.

[TQ60]

Originally Posted by nookaroos

Thank you for your reply with the warranty information TQ60 -- that may come in handy. We've reported this three times while in the shop and we've called the manufacturer though we never specifically reported an issues for our coach. I left two messages last week and have not heard back -- I'm keeping a record of the calls.

We took it into the shop yesterday and we found from the installation manual that our rear jacks were installed within specs -- specs say within 5 feet of rear axle and we're at 54 inches.

We've asked to see if they can raise the jacks higher and this may give us an extra inch. They don't sell many of our model in Southern California so it's difficult to find out if many others with our model are having the same issue. Also the first year for this model was 2016 and we're a 2017.

Let's hope they/we can find a good solution.

Nookaroos
: )

The very first time you mentioned it is when the clock STOPPED!

First confirm your rights in your state then if covered advise the manufacturer that the state has confirmed them.

It is under warranty until fixed. ..period.

Ww had an extended warranty on a big screen set that at the last month we requested they fix a little quirk of the set and they just wanted to "adjust it" ....long story short they gave us 50% of the purchase price at 5 years old and we used it for 5 more years.

[Rkesselus]

Sounds like you have this but just in case you don't here is the manual including installation. I noted that the mounting should be within the ground to foot bottom of 6 1/2 to 8 1/2 inches.
http://www.shop.thebigfootleveler.co...%20v090915.pdf

[nookaroos]

We discovered one very important thing -- we had no air in one air bag and only 30 pounds in the other. We've pumped them up to 70 pounds each and now we can get in and out of our driveway (at an angle) without using ramps. Hurray! We didn't know what the air bags were or what they did until recently. Seems our dealer should have told us but I guess there is so much to learn that we may have been told and missed it. We take our coach back for "final" warranty servicing in October (after our warranty is expired) but we've been told that there will be no issue in getting our bent pins replaced. We might also have a loose sensor causing erratic behaviour which will also be checked. Thank you to all of you who replied. Nookaroos : )